Frazel Heritage Hotel has a unique architectural charm that stands out. The breakfast spread is fantastic, truly satisfying guests' food cravings with a range of delicious options. However the pricing feels a bit high for a property in Kedah especially when compared to more bustling locations like Penang or KL. While parking is available on-site, spaces are limited during peak occupancy. Overall, a pleasant stay with some areas for improvement.

While the hotel offers a unique experience the price point may not align with the expectations for a location like Kedah especially when compared to hotels in more vibrant areas like Penang or KL. A more competitive rate could attract more guests.

Great location, located right next to a mall where choices of restaurants are plenty. The room is spacious (some have no windows depending on the room type you pay for). Water filter is available along the corridor, which is applaudable :)

Did not have the breakfast because when we checked in, the staff was not able to tell us what will be served during breakfast other than saying simple breakfast. We needed to start the day super early so we decided to not take the risk and bought some bread from the mall next door instead. The next morning, another staff told us there's actually hot food served at the breakfast. Staff need to be trained better. The TV was not the easiest to turn on, instruction manual needs to be made available. Also, the aircond needs to be serviced because it smells weird.

Near to Aman Sentral (walking distance only) & can use their pantry up to 11pm. Easily can refill cold water using water dispenser. The staff , his name is Amzar very friendly & soft spoken

The facilities top notch but when I asked regarding late checkout she said that we need to paid extra RM50 but we already booked & pay extra for this hotel including early check in & late checkout using booking.com. I think she need to pay attention & check our booking details..

Front office folks were friendly.the first night was good because I think booked through booking.com. The breakfast is simple, clean and nice. Feels quite cozy. I extended the next night, and I got a smaller room without a window. It was clean but for the price and windowless, you can only last for 1 night. Overall it’s good but 2 nights is as good as it gets .

The price of the room, a bit too steep for the town and size of room. And the windowless and smaller room on the 2nd night.

New hotel in town. Very pretty deco in and out. Very comfortable and clean room and bed with good basic amenities and full toiletries provided. Free filtered drinking water supply from dispenser in each floor. Huge TV monitor. Very short waling distance to Aman Central (shopping mall) and local food stalls,

1. hanger rack is too high for a short lady like me. even for a typical male malaysian, it is abnormally high. Please lower it so that we don't have to use a stool to hang our clothes. can be quite dangerous with high risk of fall. 2. breakfast is diy style, with very modest menu. hope can offer more food choices. 3. sometimes the TV wifi coverage is not so good.

I was travelling with my elderly parents. Staff was attentive and accommodating to their needs. They provided extra blankets and placed us on the same floor as per request. They even text us to check if we need any further assistance. Hotel is new and clean. A walking distance to Aman Central, Ukir Mall, Pekan Rabu etc. Very convenient. Definitely there will be a next time for us to stay there.

1) The pillows were too soft. 2) We had to inform the front staff each time we need housekeeping on a daily basis. It should be an auto cleaning.

Overall, the hotel was very nice. The staff was great!

My toilet clogged twice, and the second time it was never fixed because my room was not cleaned the second day. My room should have been cleaned twice, it was only cleaned once. The shower water does not get very hot. Lastly, there is no Fitness Room.

I love everything about Frazel and it has been our go to hotel whenever in Alor Setar. The location is really strategic. I can walk with my kids to nearby mall. I also love their simple breakfast. Simple yet tasteful.

The no covered parking as Alor Setar really hot. Our toilet bowl was clogged but when we were away it seems the staff fixed it while cleaning our room. Thank youuuu❤️

The room is clean, the best part is there is a water dispenser just outside of the room, they also provide two glass tumblers for water. They provide simple breakfast and also simple dinner, both are self service. the hotel staff are all very friendly. The location is superb. next to a mall and walking distance to Chinatown.

The room size a bit small.

Its location and location..close to main mall and many food outlets. Friendly staff. Simple but delicious breakfast. Clean. Quiet. A very old hindu temple is just beside the hotel.

Booked a single room..No window. Small in size. A bit congested. Pricey for the size.But the positives made up this issue.