Location is very strategic, easy to find meal, house is clean

Sharp at 3 PM, we could only start checking in. We had to queue for so long that we didn't get our keys until 4 PM. The receptionist was unfriendly. I've stayed at Nova many times for holidays and am very familiar with the place, but this time was a bad experience.

the view.

no ironing in room & room smell so bad myb have been too long no body cek in.should be improvise that so that people will love to stay there.& every time want to go out must walk away to the reception & it make it hard for guest.especially when raining.so please make it easier for us next time.thanks.

Quiet room

Despite requesting to check-in 1hr earlier, we couldn’t do that. Very difficult to get a grab taxi due to its remote location.

Room Room - we had the room on the 6th floor, so the view is just nice. There was a balcony just as we liked it. And also it was very spacious, like the space and the arrangements. We are a family of 3 young kids less than 5 yrs old. So I really appreciate the kitchen counter with tap so milk making hygiene can be maintaLined Bathroom - clean, the water Pressure is good. Hot water needs to wait 15minutes upon turning on before we can use. Loved the large mirror in the bathroom Bedroom - comfy and nice. Mattress is nice for the weather....  No aircond or fan, nevertheless it was cold... TV - they have a children channel...which is really useful when we need to distract the kids for a bit. Otherwise got a decent choice of channels for all races Price about 330 per night...I think ok for the room... Overall it was a nice experience  Would return again Need to prepare rm100 for deposit And rm3/night cukai Pahang  1 access card given per room, well Ipre didn't request a second card though

The reception is in another building. Parking and rooms in the other building. So every time we need to go out of the parking, need to walk and go to the reception about 100m distance to waive the touch and go card first and then only exit the parking to prevent excess charges

Location is stratehic , easy to go to the main point attraction of CH

I like the size that we got for 3 person including one child which is 1 year old. The size of the room was very big and comfortable.

The reception counter was very far. We had to walk like 3 min from the car park and also they didnt prepare for iron in the room. The room will be nice and very complete if they put one iron so that the people who stay there didnt have to look for iron outside of the room anymore.

My room is 404.I like the room as it is so spacious and comfortable.Most people commented about the smell of the toilet but for me everything is good (just the smell only)it has two bedrooms and a big living room.It was occupied with water heater,oven, fridge,plate, cup and iron (outside of the room).A little bit creepy at night because there are many rooms but only a few people in it but everything is okay plus I come to CH on weekdays.The location is quite strategic because if you are hungry ,you can go to a nearby shop.Oh yeah the most important thing is the staff is friendly and nice.

The bedroom with a full bed is a little bit not so cold at night (I mean like dia rasa macam keadaan yang if you pasang aircond and then you tutup aircond tu )but okay ja.The bedroom also doesn't have a lampu tidur.

I stayed in Room 417, it was very spacious and had a good nice view. The staff was very polite, friendly, and helpful. I like and appreciate the housekeeping attitude when it comes to problems or complaints. They try to settle it or remedy it asap. They are very busy but will find the time for you. There is also a friendly Scooter rental at the car park. Food was available just on the ground floor. The staff will do their best to make your stay as comfortable as possible and I know it can be very challenging for them on peak season or weekends. It was a good experience staying at that hotel. Service and attention were very good. Keep up the good work.

On arrival on the first day(night), the room was not turned over or cleaned after the previous tenant or occupant check out. However, the front desk and housekeeping took immediate action late at night. The Bangladesh workers were very hard working and attentive to me so was the front desk. Really appreciate them. They provided a good experience. Thank you. There are not many options for early rises to have breakfast around the building. Places only open up from 9 am to 10 am.

I like the location of the hotel. The apartment size is good. Freshly cooked food can be easily found nearby.

- No housekeeping was done eventhou requested. - Rubbish was not cleared throughout the stay eventhou i've leave it outside the door

We chose 3 bedroom apartment and it was a huge apartment and they provided enough drinking water and tea/coffee for the guests. The apartment was clean and comfortable too. But do not expect it to be very new as this building was quite old, so do expect it as it is. Overall, it was a great stay. Very near to Kea Farm but do expect a little traffic jam on your way up to the hotel. But it was still manageable though. We love the hotel!

The toilet wall should be replaced to new mosaic or something because the stains was noticeable.