Cleanliness of room and friendliness of staff. Also located in central and opposite to the beach.

Actually nothing. " Nice to have" would be to have a bar.

I like the room the location and the service they provided to guests. The security also autstanding. Me and my family are grateful for the service. The view are stunning.! The staff are nice and helpful.

The room. I payed is for two people, the price are for 2 also for breakfast. But the staff said i have to pay becaise my booking are just for one guest. I check the price in booking. Com. Apparently its the same prize. Nevertheles i comply with their terms... Other that that. Its fine.

The location is unbeatable—right by the waterfront, with stunning sunset views and easy access to nearby shops, restaurants, and the night market. It’s a perfect base for exploring the city The staff were incredibly welcoming and attentive throughout my stay. Check-in was smooth, and they were more than happy to assist with any queries or requests. The breakfast buffet offered a good variety of food. The rooms are spacious and well-appointed with great city or sea views, and the bed was a little hard but comfortable. However, I did feel that the cleanliness could be improved.

A little boost in housekeeping standards would make it truly exceptional! Carpets are heavily stained and worn out/tired looking inside room and corridors. My bed's linen had holes in it.

Cleanliness n friendly staff

Staff were a bit chaotic during breakfast at the cafe. Tables were cleared when guests went for seconds, even though cups n glasses were full. Guests returned only to find their table already occupied

Lovely hotel. Location is close to the waterfront with a great seaview. Our suite was large and comfortable. Breakfast was good with a wide variety of choices. Staff were very helpful and smiling. Attractive main foyer. Plentiful lifts that always were available. Good swimming pool.

My personal preference is for switches for individual lights. The lighting system used in the room was very complex to use in my opinion, and the lights did not light the room as I would wish. We were told about it on arrival, but there was no hot water for a couple of days. We could live with this. It came right at the end.

Room was lovely. Staff were amazing particularly Florence on reception - any issues she addressed immediately, and Ranu the concierge was exceptionally helpful especially when our luggage was delayed from a connecting flight. Local laundry (self-service) was very cheap and a stones throw away. Large shopping malls also a short walk away. The Waterside area and Filipion Market was nearby (Kota Kinabalu is very walkable - we chose to walk to most places rather than get Taxi's or Grab's). Nice to have a quiet room on a high floor with sea view.

The hotel is popular and at times very busy particularly at breakfast. Breakfast choice was good but more variety of fruits would have been good.

Lovely hotel, clean and very comfortable bed! Nice breakfast too. Sunset lounge very nice with complimentary cocktail 🍹

We had to remind the staff 3 times for the complimentary bowl of fruit …and all we got was apples and an orange! How disappointed were we! No slippers in the room. Free mini bar was empty when we arrived!

Breakfast was excellent, all d food i’d get for breakfast is available, choices of coffee, i cant ask for more, drinks as well, breakfast area was packed yet we still could easily find place to sit… friendly n helpful staff… when i order room service, it was fast… check in was fast… bellboys were fast to help.. housekeeping did their job well.. i love d hotel n will go again..

I wish bed could be higher but it was nice to sleep on..

Breakfast was great. There was a huge variety of foods and the staff were fabulous. They cleaned up spills straight away and cleaned tables as soon as they were vacated. Reception staff were very professional. They dealt with some exceptionally difficult staff with grace and patience.

We had a room at the back of the hotel and every night about 12 pm we were woken up by garbage trucks. They were VERY noisy.

The location of the hotel near to all of the points of interest such as Pasar Besar Kota Kinabalu, Anjung Senja, Todak Waterfront, KK Night Market within the city center were fantastic, lot of nearby walking distance mall surround the hotel, ample parking space for the hotel guests. The breakfast was good mix of continental and local cuisine. The room was amazing, updated and not obsolete , very well maintained facilities in the room. The view from room was magnificent and mesmerizing. Moreover, it was easy to get any Grab e-hailing car at any time and bataras convenience store to supplicate your needs besides the hotel definitely added plus points!

Nothing, keep it up and maintain the good work!