Ok so i hv my honeymoon here and my wife suddenly she have a fever and in no shape to come down for the buffet breakfast. So i asked the staff for a favor to bring her some of the food, although the staff said about have to priority the people who came down to eat, he offered to bring more food than i picked for my wife. Hairdryer is broken and they waste no time sending people to replace it although it's 12 in the midle of the night. Other than that, all good.

1. There are hairs everywhere on the bed. Waste 1 hour to calm my wife (she's head of receptionist & housekeeping for another hotel) 2. Call services line for extra blanket, they try to ask me to pay Rm10 but when i cancel it, they just send to me for free. 3. Parking toll should be RM5 but suddenly i have to pay RM77. I have to go up and down multiple times to the reception to clear it.

Our recent stay at the Seri Pacific Hotel in Kuala Lumpur was truly exceptional and deserves every bit of this 5-star review. From the moment we arrived, the warm welcome from the staff at the front entrance set the tone for what would be a fantastic experience. The team was incredibly professional, attentive, and always ready to assist with a smile. Our room was spacious, clean, and well-equipped, offering a great view of the city. However, we did encounter a slight issue with our bathroom upon arrival, but the hotel manager Simon handled it impeccably. Within minutes of reporting the issue, they offered us an alternative room that was even more spectacular. The seamless resolution and their commitment to guest satisfaction were truly commendable. The highlight of our mornings was undoubtedly the breakfast buffet at the Zende Restaurant, located within the hotel. The variety of dishes was impressive, ranging from local Malaysian delicacies to international favourites. Everything was fresh, flavorful, and beautifully presented. The service received from the restaurant staff was personal and made us feel like part of their family, (Latif, Faizal and others). It was a perfect way to start each day. The facilities were excellent, and the staff throughout the hotel—from housekeeping to the concierge—were consistently polite and eager to help. The front entrance team deserves special mention for their assistance with transportation and their friendly demeanor, especially Fazul who always made us feel welcome. The hotel's location is incredibly convenient, close to major attractions, shopping areas, and transport links, making it ideal for both business and leisure travelers. Overall, the hotel offers a perfect blend of luxury, comfort, and top-notch hospitality. Despite the minor hiccup, their dedication to ensuring an amazing guest experience left us thoroughly impressed.

near to mall bath tub spacious room good customer service

being a regular guest to this hotel i can see the breakfast buffets for Malay cuisines is getting plain and simple. e.g provided nasi dagang but dont have gulai ikan/ayam. it’s so weird. kotiow goreng so spicy and dry but Indian and western cuisine dishes are great. pls improve on this

I had an incredible stay at Seri Pacific Hotel Kuala Lumpur for three days, and it truly exceeded my expectations. The hotel is a perfect blend of luxury and comfort, offering five-star amenities with impeccable service. The rooms are spacious, well-maintained, and offer breathtaking views of the city. I was particularly impressed by the attention to detail in the room's cleanliness and the high-quality facilities available. The staff was always welcoming and attentive, making me feel well-cared for throughout my stay. The breakfast buffet had an excellent variety of local and international options, all delicious and fresh. Additionally, the hotel's location is superb, with easy access to nearby attractions and shopping areas. Overall, my experience at Seri Pacific Hotel was nothing short of excellent. I would highly recommend it to anyone looking for a luxurious and memorable stay in Kuala Lumpur.

Nothing

We stayed in the Executive Suite, which was incredibly spacious and offered many perks. Unfortunately, we couldn't fully take advantage of all the amenities as we checked in quite late. The staff were extremely helpful and attentive, ensuring that our stay was comfortable. Additionally, the hotel’s prime location right in front of a mall made it convenient for shopping and dining. The suite also offered an amazing view of the iconic Petronas Towers and Menara KL, adding a breathtaking backdrop to our stay.

Can't think of anything I didn't like.

Room : Shower and bath with tub is separated. This mean2 persons can go in at the same time to have their shower separately. It saves time. Room service: Up to our standard i.e to return back to our room clean, neat and tidy after attending our conference nearby.

Check-in: Was told to deposit cash RM100 as security deposit. Told the male counter staff that most hotels of Seri Pacific standard would just note our mastercard details as security deposit. Not wanting to dispute we heeded the request. Check-out: Surfaced this issue to Ms Syazwina during check-out and we were told that isnt the case. Hmm. I supposed The Reception Manager need to sort this out with his reception staff so as not to confuse customers. Nonetheless all staff were friendly.

Easy access to WTCKL on foot (in fact, Hotel Seri Pacific and WTCKL is less than 50 meters apart). LRT station and shopping complex is also accessible on foot (pedestrian bridge available). Room and bed is very comfy, although the aircond is a tad bit too cold for me. Room facilities also very good, there are ironing board and mini fridge in the room. Friendly and welcoming staff, as well as beautiful interior. Parking is hard to find if you come during a big event (as an old hotel, the parking is quite limited). But if you arrive during check out time, there will be plenty of parking spaces left by guests who had checked out. Alternatively, hotel guests can also park at WTCKL's parking lot and verify your car number to get discounted parking rates. P/S: Parking for hotel guests is RM5 per entry.

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Very comfortable room, great AC (not with an inroom unit, but central one) not using freezer functions with strong wind there, great hard bed, i slept as a baby there. Breakfast was extraordinary, we really loved it. Location is great, there is a shopping mall across the street, Mass transit station just next to the hotel, close to local shops and streetfood, available parking.

Well, some things could already be a little renewed.

The staff, everyone was super nice! i love the size of the room, the location is walking distance to sunway putra mall.. breakfast was good.. this hotel holds a special place in my heart since i was a child..

The musty smell of the pillows.. my second stay in less than 3 months but same issue with the pillows.. would highly recommend the pillows to be changed as the smell is very bad & the pillow is almost flat that you can fold it..

The room is very comfortable. The water pressure is strong, and the water heater works well. The breakfast menu is also delicious. The staff are very kind and always helpful. The view is beautiful, and you can see KLCC. It's within walking distance to the PWTC LRT station and Sunway Putra Mall. The Hop On-Hop Off station is also right in front of the hotel. Very worth it, and I will come again.

the bathroom floor is a bit slippery.