I liked the ambience. So peaceful. Don't expect a top notch room condition. I got as what I paid. Nothing to complaint 😊

I was ok with everything .just want to let people know that don't hesitate to ask for the tissue papers. They didnt provide tissue, laundry plastic and hangers. I always bring my own. So no problem for me. Oh. One more thing, I think the staff can be friendlier upon greeting the guests but overall I had no issues. Just a suggestion.

big swimming pool, comfy bed, bath tub works well

despite it's a big and stand alone hotel, no staff to greet or help you at entrance. staffs only at check-in counter. room 215 had faulty drawer (unable to shut close, dangerous for my kid). aircond outlet also leaks water. no fridge and hairdryer in room. all these I informed to front desk upon checkout, but judging by her look, seems like she'll dismiss it. not taking the information appropriately.

much improvement from last visit. got concierge staff greeted and helped us during check in and check out 👍 Recently opened kids' playroom also is a plus. We are grateful that Kapal Cheng Ho is opened now!

the edge of study table is too sharp. kids and adults alike might get injured by it. as it was our 3rd stay here, we noticed all rooms got this kind of design. kindly make adjustment to prevent further injuries (we made our own to cover the sharp edge). kindly promote more of Kapal Cheng Ho as outsiders didn't know its' exhibition and shop inside (just to support more local event).

Super friendly and helpful staff, room service (dinner) was really good, breakfast was great, and we are allowed ro change room nearer to lift upon request (we have baby).

No fridge to store baby food, saw baby cockroach on the carpet, lighting is not good enough

Reasonable price and good location

The staff were super helpful - changed the flickering ceiling lights promptly and got the housekeeping to vacuum the bits caused by the work. When asked for bowls and utensils, they were promptly sent. The front desk staff were professional and helpful. No fuss. Breakfast was just what we looked forward to - a reasonably spread of local fares like nasi lemak, roti canai, porridge, mee goreng, and the standards like toast. Local coffee was unfortunately cold. Parking was ample, the infinity pool looked inviting but we didn’t have time for it. The room was big!

The room was very dim. The ceiling lights not enough. It’s kind of way off from any shops. No fridge! No hair dryer! No hand or face towels. Instead of tea spoons stirrers were provided.

Staff was very friendly and helpful. Concierge and Porter on duty gladly helped to get a wheelchair for my mother and helped bring her to our room. Thanks.

Very quiet as the hotel was relatively not occupied.

Upon arrival at 11.30 pm, the whole hotel lobby was dark and there were no one around giving the impression that I may have entered into a ‘ghost’ hotel. The next morning i found out that the hotel was meant to be a traditionally luxury hotel with hugh rooms and big carpeted alleys. Breakfast also ok. I have your checked out after breakfast without time to enjoy other facilities in order to attend to my personal matters

3rd time staying here. convenient and comfortable. Breakfast buffet improved,more staff..keep it up! bathroom sink drainage was jammed and the maintenance staff came immediately, he opened his shoes outside before entering 👍🏻

CLEANLINESS- MUST BE IMPROVED housekeeping staff (foreigner) walked with shoes inside,being a muslimah hotel you should brief them about this. before checking out my husband was checking if we left anything in the room, as he pushed the bed, it was so dirty with rubbish and so dusty. Obviously housekeeping didn’t thoroughly clean the entire room. was shocked about this imagine we were sleeping 2 nights like this. bathroom sink tap had alot of gunk which was disgusting. cabinets drawers all were dusty too. So room was not clean as it was supposed to. Still no mini fridge,please try to have one in each room.

Nice ambiance. Room was overall organized & comfortable. Room service was quick & food ordered from the restaurant was nice. Staff at the reception were helpful.

No staff near both doors sometimes. Room was not really made up well when i returned. Room/bathroom was a bit dusty. Shower was not working well.