The room is comfy, clean and big. The breakfast menu great as usual hotel maybe. The plain sambal not to taste. R u forgetting the chillis and salt?

The bathroom light was dim. The Duty Manager (wear black uniform) attended me so cold and not friendly as much as the other staffs.

1) Breakfast (Nasi Lemak, Croissant & Ayam Curry Kapitan & Juices) 2) House Keeping - even i didn't press the button for house keeping but once i informed the receptionist, the staff arranged it immediately which is great! 3) The hotel is very strategic as it was nearby to Sunway Carnival Mall and my relatives house for visiting and it was very convenient & accessible to the town area. 4) Staff from the Guard, receptionist & restaurant assistance was really friendly and always smiling. Keep it up! 😁👍 5) Room is comfortable & spacious which is good for family & luggages placement. Really satisfied with the choice of room that I chose. Plus point as it has a nice view of Penang City & can see Penang Traffics too.

1) I have noticed the cups in the room was very dusty as though it was not wash / clean for quite sometimes. There was no tea spoon available too for us to use to make hot drinks just a small stick for stirring. Probably can consider to put at least 2 small teaspoon for guests as we had paid. 2) Toiletries was only provided for 1 set. For hygiene purposes should have 2 sets of shampoo gel, conditioner, small Soap and etc not sharing. 3) Pillow was flaccid / very soft (Lembik sangat). Not comfortable for neck. Should provide better pillow for guests as we had paid for the stay at the hotel.

It’s clear that the hotel’s layout reflects the design of an older building, and the management has made commendable efforts to modernize it. The lighting in the rooms is somewhat dim, and certain areas feel a bit dark. While the TV in the family suite is on the smaller side, it was sufficient for our needs, although the channel selection could be more diverse. On the positive side, the hotel staff does an excellent job of keeping all areas clean and welcoming, with no unpleasant odors.

However, we did notice cockroaches in the hallway and café area, which was concerning. Additionally, since we arrived by car, we observed a group of men smoking around the B1 parking lobby, leaving an unpleasant smell as we entered the lift. It might be worth addressing this issue to enhance the guest experience. Another area for improvement is the check-in process. Despite having stayed at this hotel more than five times and making full payments through portals like Booking.com, the check-in always takes longer than expected. It would be great if this process could be streamlined to improve efficiency and reduce waiting times.

I like that it is convenient to get there and they have the saloons (hair and facial) for relaxation. I was able to relax and enjoy things at my own time. Food was alright but the service was good. The servers/manager and receptionists were prompt and responsive.

The shower cubicle could be cleaner. Try getting rid of the mold and mildew on the tiled walls. It would have made much difference. The toilet roll holder may need to be fixed as the one in my room somehow came off when my towel fell on it. Otherwise, it would have been an excellent stay.

The room is spacious but didnt meet my expectation. I was expecting for carpeted room, but it's okay, i get what i paid. The breakfast was good. Variety of choice. What i like the most is egg station. We dont have to wait for omellete. Overall cleanliness was good.

No bath mat and face towel when we checked in. Fortunately, receptionist was very helpful.

"The hotel room was clean and spacious, providing a comfortable stay. The toilet was adequate, though it could use some improvement (smell). The staff at the front desk were ok (can be improved). Overall, a good experience!"

the parking space was a little scary —dimly lit at night, which felt unsafe, and no phone line was available for assistance. Improving the parking experience would greatly enhance overall satisfaction."

The hotel was very nearby to almost everything. It has adjacent mall into the hotel and also very close to the KTM Station / Port. The hotel location is also very close to the exit of Highways if you want to go to the Penang Island and/or to the Northern part. The breakfast spread was okay, not many choices but still it was fulfilling. Overall experience was nice!

I hate that the hall / corridor of where I'm staying smells like cockroaches. I dont know how to describe it but it has disturbing smell of cockroaches.

Location wise as in very near to the bridge. It made it easier for me since i need to travel in and out the Penang island often.

The area around the building looks kinda creepy especially the empty building right beside the hotel. Also, you might need to add the number of bag trolleys. I’ve requested a baggage pickup from my room before check out, waited for almost 30 minutes but no one came. So, I ended up bringing all my bags down to the car myself. As for breakfast timing, you might want to review the timing since the breakfast time is from 6am till 10am which i think it is very early. Maybe 7am-11am would be great?

Room was spacious and clean. Parking was easy. Customer service was great, smooth process from check-in to check-out. Breakfast was average.

Normal wifi was quite slow. If you need to work at the hotel, please consider taking the room with high speed internet. Aircond in my room was not really cool, I had to set up at 16C at all time.

i like the king room with pool access. did not expect to get the complimentary meal at the library/executive lounge and i'm so happy about it. thank you.

the edge of the kids and adult pool. My daughter injured her nose on the rough edge of the kids' pool. The edge is quite rough and seems dangerous, especially for children.