Lovely spacious villa inside the park. Huge bathroom, very comfortable bed and helpful friendly staff Direct access into the park for walks up to the waterfalls and the butterfly farm. Very quiet. Didnt go to the spring pools (these are more like man made baths than natural hot springs)

The food options in the restaurant weren’t as good as at previous Sutera Sanctuary lodges (Manakan) so a bit disappointing, however there are lots of smaller local cafes just outside the door of the park where you can get delicious love food for a fraction of the price

The whole environment is inviting and welcoming. Well maintained and and accommodation was super comfy and clean. The staff were so attentive to our needs and special mention to Manager Ridwuan and his super team of Sue, Fedro, Clive, Angie and Shiela. Arriving late, they even took the trouble to ensure that we were able to enjoy the hot spring tub! The breakfast was yummy and a wide spread of food available for our enjoyment. Thoroughly enjoyed our stay and certainly look forward to going back again. Good job Sutera Sanctuary lodges @ Poring!

Nothing!!!

Ecologically friendly, close to nature. Just inside Poring Hot Spring park, worth staying for a night or two. If you feel up for it, definitely visit Langanam waterfalls, it's a long and sometimes steep walk but the forest and waterfall are both easily worth it. I saw a wild orangutan moving through the treetops! Ask at reception to pre-book a massage in your room after a day hiking or swimming.

More eco friendly lighting to reduce light pollution would be good (shaded lights, not open to the sky and trees). Maybe include conservation fee (ticket) as part of stay or at least make it clearer via a message before arrival- you need it to use all facilities including restaurant.

We stayed in a villa and it was amazing. The house is light clean and beautiful. 2 bedrooms, one living room and two bathrooms. Enough space for everyone in our group. Parking is right in front of the house. Very close to the park entrance. I definitely recommend the place for staying in Kinabalu park. I think it’s the best choice there

It’s a little bit weird system that you have to pay for the entrance of the park if you want to have breakfast (coz the restaurant is inside the park). It’s better to include the ticket into the hotel price. And then it’s a bit strange to pay for hot springs and for the cold pool separately again. But it’s actually not about the hotel. The hotel is still wonderful.

What an amazing place start to finish. Ignore the bad reviews. We stayed for one night and two days and would have happily stayed more! The staff everyone of them were outstanding happy and very friendly! They made our stay. There is so much to do here, it's not just about the springs. We loved the orchid garden butterfly farm waterfalls garden and the pool too!! Canopy was scary but good. Room was perfect to! Such a great relaxing stay. Restaurant great and for the location reasonably priced, if your tight on budget there are street food style restaurants to eat outside. But definitely book a night or two on your travels. Your Staff are a credit to you!! Rafflesia flowers are available to view locally to at the moment. Thanks!

Nothing

The staff are just fantastic! Helpful, knowledgeable, friendly and professional, from the first greeting at reception by Angie and Pedro, to the very friendly team who serviced our room beautifully, to the wonderful breakfast staff … Wabster, Talia and Alice. Nothing was too much trouble and the staff were always beautifully dressed and clean. Our first two nights we were sandwiched in between two noisy lodge occupants who slammed doors and spoke extremely loudly/ shouting to each other. On the last night, we were upgraded to a beautiful, large and quiet room. It was bliss. The staff decorated our bed as we were celebrating our wedding anniversary and they made us feel so valued and special. We will definitely recommend Sutera Sanctuary Lodges at Poring Hot Springs and we cannot wait to return.

Sandwiched in between noisy rooms with noisy and disrespectful guests. To be honest, that’s our only complaint which isn’t the fault of the staff.

Great breakfast, good variety Great location to canopy, poring springs and waterfalls Beautiful setting Very friendly and welcoming staff Great place to relax and embrace Borneo's natural beauty Perfect one night stay for a solo traveller In-room service available

Alternative milk could have been available such as soya for vegans/vegetarians 1 hour away from the park, need to pay 120MYR one way to the lodges Bed comfort was ok 30 mins to reheat water for those who may be in a rush WiFi in two selected areas - could be good or annoying for some Some refurbishment required in the lodges, some painting etc Be prepared for insects etc

My stay at this hotel was excellent, despite booking this branch by mistake instead of the other one I intended. I’m glad I made this error because the experience turned out to be wonderful. The room, called the ‘River Lodge,’ was clean and comfortable. The staff were extremely helpful and cooperative. One of the standout features was the on-site restaurant within the park, which offered delicious meals for breakfast, lunch, and dinner. I highly recommend this hotel, especially for families planning to visit the park

Possibly the most wonderful place we’ve stayed. The staff were so friendly and helpful. Our room (River lodge 2 bedrooms) was so relaxing, comfortable and large. The location is unbeatable - Poring Hot Springs entrance at your doorstep. The food at the restaurant was delicious and well priced. Cannot fault this property and would strongly recommend to others!

Nothing - everything was wonderful!

Great location for Poring springs, the treetop walk and visit to Sabah Tea plantation. The rooms were comfy, clean and while being quite basic they were perfectly fine. They were well placed for visiting local nearby attractions. We did visit the treetop walkway (really good but v high!) Poring springs is quirky- we decided to enter the spirit of the locals and rented a ‘bath’ and filled it with hot water. My teens decided to have a swim in the nearby pool- it was ok. We did n afternoon drive to Sabah tea plantation - there is a restaurant there no you can do afternoon tea or other foods. ( if you want a factory tour come in the morning) we also found a Rafflesia farm and saw the elusive flowers near to the property. The walk to the restaurant at night was delightful - and the food was quite good. Breakfasts were of a good standard with lots of variety.

It was as expected