Spacious rooms and bathrooms for family with teens! On site market for early morning coffee and pastries or other travel needs (sunscreen). Great customer service - poolside dining, and restaurant. Activities like bucket ball challenge, churros and chocolate, aqua bike, etc. Perfect location to enjoy San Jose Del Cabo.

Strange use of space - ie front half of resort under utilized (adult only pool, sushi bar, pews with a view). Small fitness center given demand. Need more communal seating areas around multiple fire pits (rather than one large one with circular seating) and tables to play games/cards. Other nigh-time hangout areas. Bathroom towels could be softer.

The most outstanding guest services, the food was outstanding, quiet beautiful beaches, multiple gorgeous pools and incredible clean rooms

The chairs by the pool were all reserved by 7am in the morning and then people didn’t come down to sit in them until much later. This was very inconvenient and we rarely could get enough seats as an entire family of 6 together

The scenery , the pools and cleanliness.

Booked massages and wanted to reschedule, in order to make it to a boat party . They wouldn’t allow us, stating that the policy; which they did tell us in the beginning ,that if we canceled they will take 100% of the massage charge on my card ! However, if rescheduling and not canceling I don’t understand why they weren’t allowing it , especially we booked 8pm that night and call 8am the next morning to reschedule. I expected more accommodating services, especially when going to the spa , we were the only clients there , so it wasn’t as if it was super busy and booked that they couldn’t .

The location was good. The rooms were very cleaned and the spaces very comfortable.

I did not like the prices. The prices were too expensive plus many taxes. And I did not like the prices contradictions between the Hotel and the websites used to book the hotel.

The room was beautiful and the property was astounding, but the room seemed to lack basic amenities such as water bottles and slippers and brush kit etc

The hotel's design and cleanliness is classy, elegant and very comfortable. The staff are extremely helpful and easy to find, and the resort has everything you need within it. The pool area is incredible and all the food was delicious (especially the sushi!).

The housekeeping schedule felt a bit intrusive and intense, the times that the room was apparently scheduled to be cleaned didn't seem to make sense, like a couple of hours after I'd checked in and was settling into the room. It would also be nice to see filtered water stations to refill water bottles and reduce plastic waste!

gorgeous pool area and amazingly beautiful and comfortable rooms. loved the pillows!

the insistence on not bringing your own food and drinks to the pool area. no complementary water in the room (small bottle given on arrival) and the store prices are expensive.

Food excellent, room large and well done. Bedsheets nice Good amenities. Grounds well kept. Everything clean. Helpful wam staff. Pools nice. Lots of sitting areas around resort. Multiple food and restaurant choices.

See Loud ear splitting music by unknown weak artists, especially lobby and main pool. Pool chairs uncomfortable. At checking told room upgraded..it was not. Adult pool loud beer pong games.

The room and facilities were beautiful and very comfortable.

There are not enough chairs and lounges around the pool. If you don’t claim a spot by 7:00 AM you won’t get one. The restaurant situation was not ideal. It seems like there should have been another option to eat, and it would be nice if there was a nice bar on the facility. The price advertised is not what you will pay. All of the taxes and fees will almost double the price. This should be disclosed when you are booking.

The resort is absolutely gorgeous. The pools were perfection. I will definitely be coming back. The service was on point. There is a Starbucks cafe and market on site. It was very clean and not overcrowded. They have a kids pool, adults only pool and swim up bar! All of the staff was super nice! It’s not a party resort.

At check in, I was double charged for deposit hold. They don’t take Discover card. I did not bring multiple cards for safety. So instead of refunding me they upgraded my room. The bathroom floors are EXTREMELY slippery after your shower. Yes I slipped and had leg injury. My grand baby fell hitting her head.