Absolutely loved the beautiful architecture, pools and beach. We loved our room with a shaded day bed on an open deck.

All amenities and food on the property were incredibly expensive. Luckily - the property is in town so we could leave the hotel to eat. Staff was also fairly cold, dismissive and we felt ignored with extended wait times when attempting to speak to the concierge and front desk.

Beautiful property and excellent, friendly staff. Work out room wonderful. Restaurants good but seemed expensive compared with nice places nearby outside the resort.

The music we could hear in our room every evening until at least 10 pm. We would have preferred quiet once we retreated to our room in the evening. We were just above the Nido restaurant and below the rooftop restaurant. We weren’t sure where the music was coming from. It seemed like techno music with a driving but boring drumbeat. Not sure what demographic you mainly serve, but it was not to our taste. If I were to stay again, I would request a room away from that music if there are any.

Location. Staff were amazing

Based on room rates you could provide more simple extras free of charge. Waters, fruit. Daily

Beautiful property, the interior of the room was modern and relaxing. The amenities were great especially the gym. Staff were professional, helpful and pleasant and the rooms were kept spotlessly clean. Overall a fab experience.

There needs to be some instruction on pool etiquette. It’s expected that children have accidents but for several days, a number of couples congregated at the pool drinking all day. None of them men or women got out of the pool for a bathroom trip so we could only assume that they were using the pool for that which was gross especially as the bathrooms were nearby.

We loved everything about the Viceroy. The staff was incredibly friendly and helpful all the time. We want to thank Samantha and Oscar for the warm welcome and help during our stay. The property was very clean and everything looked even more stunning in real life compared to the pictures. The architecture is beyond compared. The food was great, too. We had dinner at Awacate and Cielomar and ate at the pool. We loved everything about our stay and would come back any time.

Entire experience was magnificent. The staff was above excellent along with their service. Our room was very comfortable and our patio opened up to water instead of landscape. Landscape was maintained impeccably.

Some of the food did not meet the amount of money that was charged. An enchilada is not how we have seen it in the past. It was very dry and tasteless. Food/drink prices are way too high.

The location, and the staff!

Having to ask for wash rags, ice, coffee pods, water for the room, and other basic amenities on a daily basis, is not 5 star. The staff was great, but basic room amenities should be re supplied without having to ask. In addition, the restaurant was very expensive but not very special.

This place had everything we’d ever dreamed of for a perfect vacation 10/10. Favorite parts were the lagoon style pools and water features, minimalist design, hot tub on the balcony, pool/ocean views, amazing food.

I’m a nitpicker, but honestly I can’t think of anything that bothered me.

Everything was AMAZING. Booking with the concierge definitely made the experience even better. I was picked up by a vehicle marked with "Viceroy" so I felt comfortable knowing I was in the right vehicle. I was welcomed with a cold towel to wipe my hands. I had some time to kill before my room was ready, so I decided to head down to one of the restaurants. The view was perfect, the food was great and the drinks were top tier!

I didn't dislike anything the property nor staff. This was literally, one of the best trips I've had in a long time.

Real pet friendly! We felt so welcome. So many hotels call themselves pet friendly but the pet can only stay in the room which is not worth. Viceroy offers 5 star services and pay attention to detail. Staff super friendly. Housekeeping is really professional, come twice a day.

Really nothing bad to say.