Loved the food, buffet breakfast and lunch was amazing. The best restaurants for dinner were the Italian and the grill. The infinity pool was very nice. The beach is beautiful Our room had ocean view The staff is very friendly

We stayed in bel air and our room was across the road, where it was really noisy during the day, however at night it wasn’t a problem. But wished we could have stayed in the other side (Krystal grand) -the Mexican restaurant for dinner unfortunately did not meet our expectations, we were very excited to try Mexican food and we had to wait 40min for the entrée and main. We ordered churros for dessert and they took 30min and were cold and soft. They only had 2 waiters working that night so we had to wait a lot to get our food.

We were upgraded to an ocean view room in the Krystal Grand side of the property. The room and views were amazing. The hotel staff were friendly and helpful. We had no problems getting a chair at the pool or renting a cabana by the pool. We had a very relaxing stay.

The food was ok, but the buffet could have been better. The food wasn't labeled and wasn't very kid friendly. The property could be maintained and cleaned better. Even the glasses at the pool bar seemed dirty. The towels and pool chairs have seen better days. The patio on our room had no patio furniture.

The beds were comfortable, pools heated, showers warm, facilities clean and the beach- big and wide. I wish there were more lounge chairs and shade, and that the ocean was swimmable. The food was good, but not great. Overall it was a nice, safe place with lots of families as well as older couples. One of my favourite memories was the foam party in the adult pool. We couldn’t stop laughing. We will go back!

The room was big, needs some renovations, but in general was fine. Comfortable beds. The hotel has common territory with Krystal Grand, so you can use its pools and restaurants. There were themed evenings for the Day of the Dead and Halloween. I recommend to visit Palmilla beach.

Room had small details: the pictures had a broken corner, some water was licking out of the shower. The carpet in the elevator must be replaced.

Loved the adult pool and our waiter there, ANGEL, was an angel!! He was the only one catering to over 30 people drinking. He was on top of it and brought drinks before we even requested! Definitely ask for him and don't forget to tip even if it's all inclusive.

Noise by highway was a bit loud but nothing ear plugs didn't take care of. It's unavoidable if you want to be beach front.

Great location, great value, kids had a great time. They really loved the kids waterslides. Also, the bubble machine was really amazing. The food and the staff was amazing. Very friendly and smiles always on their face.

The kids club room could’ve been brighter and a larger area for them to play. Our kids did not use it. It seemed kind of dark.

The staff were awesome and helpful. they helped us to find the backpack that we lost in the property. The breakfast was great, and you can find good options in buffet. The bar was awesome

It is clearly under-staffed compared to other resorts. The sushi was ok and it could have been better.

Our server for the Mexican fiesta night Thursday Jan 16th was excellent I would like to commend him on his service A1! His name was Julio he was great and made it a much better experience! What a a great night!!!

Good staff, Rosi on the plancha for Omelets was great. Aaron from poolbar top service, Samuel and Victor super great service.

The food options.

No comment.