Great location in the leafy area of Canada in Palenque. We usually stay in hostels but this was worth the extra money for the great facilities - well equipped room with fridge, TV, Aircon, showers etc and lovely pool and sunbathing area. The staff were very helpful. We were able to use the facilities outside of our check out / in times which was extremely helpful with early / late buses. Very comfortable stay, highly recommend.

Safe in the room was broken. Needed to go to restaurant on site to refill bottles - would be great if we could do this ourselves from a container in the reception area.

We liked everything. After eventful days with excursions to Chiapas' many waterfalls, lakes, rivers and the historic Palenque archeological site, you will find a welcoming oasis here. Great and kind staff. They go out of their way to make your stay as comfortable as possible. Arriving early or leaving late is no problem as they will let you lounge at the pool and even turn on (one of their three pool-side) jacuzzi. Located on what must be Palenque's nicest street. 3 minute walk to the ADO bus station if you travel by bus to your next destination. The new airport and (under construction) brand new Maya Train station are an 11 minute taxi ride away. Take any cab, waiting in front of the hotel for a local rate of 150 pesos. You can also take the ADO bus to the Maya Train for 35 pesos but departures are scarce.

The hotel and rooms are very comfy. The staff was exceptional. I asked to check out late because my bus was leaving at 6pm and there was a small fee but they made it happen. We ate ate the hotel and the food was pretty good and we also ordered drinks while at the pool and their Piña Colada's are awesome. The Hotel is a block away from the bus stop which was one of the reasons I picked it. I would recommend this hotel to anyone.

They need to have a drink menu. We asked for one but they did not have one. Although the waiter verbally gave me the list.

Excellent hotel very conveniently located close to the bus station and other restaurants and cafes in La Canada area. It is minutes from the main road from where you can get transport to the ruins. The hotel has very good facilities including pool and restaurant. The room was well appointed including a/c, fan and filter coffee machine and toiletries.

My room was located on the ground floor corner entrance and so noise could be heard early in the morning. However the central and pool areas were only permitted to be in use until 2200 so it was not noisy late at night.

The hotel is at walking distance from the ADO bus station, very convenient. The pool is excellent. The price for brekfast is definitely overpriced but there are not many options around. This is the only street in Palenque that I would consider tourist friendly.

The staff. Absolutely untrained to welcome international guests, annoyed to receive people. Never a smile, never a kind word.

Great location. Clean, bright, well equipped, airy room

Exceptionally noisy hotel, with a busy road nearby and the early departure of noisy sightseeing tours every morning. Food in the on-site facilities was very ordinary and relatively expensive. Much better food and drink options nearby.

Everything, there's nothing I can think of that would make me say something was not ok. Great Hotel, staff is 1st class and amenities just on point. We arrived @ 7 am, and they gave us the room right at the moment. That helped so much because we had a rather uncomfortable all-night bus ride. Great pool area, and the restaurant has amazing food at very reasonable prices.

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The staff is very nice and helpful. The hotel offers free secured parking. The architecture of the building is very spacious. Also the street where the hotel is located is really nice, with a couple of nice restaurants and coffee bars.

The place is very clean except for the pool area. The water in the pool did not look fresh and clear as on the pictures. Steps into the pool were slippery. Besides, the pool area was full of leaves. I personally thought the pillows are very thick and hard but that might be a matter of personal taste.

large room. lighting could be improved. good airconditioning esp as days were very warm. location close to town. but road conditions necessitated very long travel to next destination which was San Cristobal

lighting in room

Great pool area, comfortable room, great service at the reception. Location is perfect in by far the nicest street in Palenque. Fine restaurant as well , but also plenty of good food alternatives close by. I made a mistake with the booking, but they were very accommodating with finding a good solution.

Double beds could be a big bigger.