The hotel is well localized , modern with very nice details. The rooms are very comfortable as well as the beds. The staff was very well educated , respectful and very attentive. Our rate included continental breakfast wich consisted of fruits , bread, coffee and juice.. they had a menu also from with you could order but not included. Breakfast is not like a buffet with you could get at other hotels but by my standards was good enough

Location was great, staff very nice and pleasant.

The room we got was missing natural light. The swimming pool was so cold that we could not use it. Their breakfast was disappointing vs price we paid for the room (only coffee + 1 little plate of fresh fruit + 1 half-slice of bread were included; rest have to be paid extra ++). Mathilda could definitely improve the breakfast quality and quantity that is not at level expected.

Amazing staff, food and rooms. the hotel has great location, walking distance to all good spots in San Miguel. they also support with extra activities and reservations. Very thoughtful and helpful.

Just the lack of clarity of the city tour that was arranged by the hotel. We wanted 1h tour and we ended up walking for 2 and half hours with a kid and we were charged for it. If we knew, we would have interrupted the tour earlier.

This is a wonderful boutique hotel, perfectly located in San Miguel de Allende. The rooms are beautifully appointed and the lobbies, restaurant and outdoor areas perfectly decorated. A lot of thought has gone into the overall guest experience.

No negatives at all.

The staff was extremely friendly and helpful. The location was perfect! It was clean and and the service was efficient We liked our stay very much. The continental breakfast was great, also.

Would have liked a croissant included in the continental breakfast instead of just toast.

I cannot recommend Hotel Matilda enough. The location and amenities are fantastic but the staff and customer service are incredible. They are so attentive and make you feel so welcome.

The best location

The room didn't seem to be the one I booked. So beware, pictures don't match the actual rooms, that depends on the location within the hotel. I suggest to change to an individual name for each room because your current number system is not standardized and is kinda deceiving.

Carlos and staff. The breakfast was very good.

Shower pressure and temp control. A/C not working consistently, pool area very small.

Great room, great staff

Not enough electrical outlets in the room

Wonderful staff! Beautiful property.