I liked almost everything.

I didnt like: a lot of people at the front beach, getting totally wasted. Bottles and bottles of vodka, tequila and beer. Those people were super dirty and most of them never clean when they leave. I was picking up by my self a lot of mess that wasnt mine because it makes me sad to see such a beautiful beach so dirty. You have waiters and security on the beach. They shouldnt allow that mess. Also the loud music coming from the rental speakers was too annoying, loud and confusing due too many speakers... the music at your main swimming pool was just perfect. Another thing i didnt like, kids and older people not using outfit for swimming at the pool... thats a bit dirty...

location is excellent. probably the best in Acapulco. beautiful views from the balcony. CO Bigelow toiletries are a nice touch. the suite is large enough for 4 people. well appointed full kitchen. super fast valet service.

the main elevated swimming pool with the excellent views of the bay is closed and undergoing construction so expect drilling noises. they will try to get you to attend a timeshare presentation. water pressure in the shower isn’t great. late night room service menu is a disappointment .

The hotel is amazing, the view and the staff

The design of the balcony is the worst design I have ever seen for a family hotel, the opening between the horizontal bars is big enough for a kid from 1 to 6 years old to fit in the space and fall from the balcony. This is extremely dangerous

The location of the hotel was good. The hotel staffs were hospitable but it would be nice to have some English and French speaking staffs.

The size of the room and the bathroom was a bit small for 3 or 4 people.

awesome ocean and skyline view from our room.

The noice from the traffic coming from the boulevard. And the loud music from the nearby night clubs, which it goes on until 3:am every night! We could not sleep.

Excellent location. Friendly staff for a big hotel. We loved the view from our room. Nice pool area and beach. The WiFi actually worked which was important to me. Free parking on site was great. I’m not usually a fan of these big resort style hotels but really liked this one and would probably stay again.

ouch- expensive beer at the pool. I noticed most people just carried in their own. When charging two beers to our room I needed to complete two charge tickets, not sure why. Same with breakfast.

The facility was always kept clean! The employees are always maintaining it and always a pleasure to be around them!

Nothing really! Everything was beyond what we were looking for!

Nice rooms, very good location, nice beach, very helpful staff

quality of food could have been better, but there are many options outside of the hotel, so no problem

Breakfast was excellent, with a variety of food,

it was clean. staff very kind. Pool great

part of the staff insist on selling vacation packages. they call twice a day. it’s annoying.