The staff were friendly and accommodating. We arrived quite late at 1am. Check-in was smooth, but the toom they gave us first was right next to the elevator and had no wardrobe space whatsoever. It was so late we decided to just go to bed and see what we can change the room in the morning. Just before breakfast, we spoke to one of the receptionists, and without hesitation, she gave us a different room, which was very spacious and had a small kitchenette. We needed a bit of space for our 8 day stay.

The breakfast buffet is just inadequate. It's pretty basic with 3 fruits to choose from. Sandwich and some days, you might get eggs and refried beans. No toasters, just plain white bread to think that IHG wanted an extra £300 for breakfast for our 8 days stay was mind-blowing. The only good thing happened that they were kind enough to my partner to have cooked breakfast as he's a coeliac and had to eat Gluten Free, which I requested at the time of the booking.

Very nice and comfortable hotel. Food was also good.

We requested a band aid and we were informed that the first aid kit was out of band aids 😰

We enjoyed our stay in this hotel. All staff was very friendly and always helpful, for example when we needed additional items. This hotel has nice modern rooms that are mostly located around a covered courtyard, which also serves as breakfast and restaurant area. The breakfast has a nice variety with cold and warm options, where the warm meals change on a daily basis.

As the rooms are around the courtyard where the restaurant area is, especially on the lower floors sometimes some food smell can enter the rooms. It happen occasionally and wasn't very strong but for sensitive noses a room on the higher floors might be advisable.

Amazin hotel for the price. Everything is beautiful and very helpful staff. Loved the whole experience.

The only bad thing I can say is that the area is not very nice. There are not many restaurants around in a walking distance as other hotels I have stayed in GDL. You would have to take a cab or Uber to go around.

Staff were pleasant and accommodating Food in Restaurant was delicious Room was nicely appointed Dog friendly with a park around the corner valet secure parking

luggage trolly didn’t fit into the back elevator- minor inconvenience difficult to control the temperature of the shower water - went from hot to very hot.

The room was beautiful and comfortable. We loved the large tub bath. It was a great way to relax after a long day exploring Guadalajara. The staff was super helpful. The breakfast was delicious and a great convenience.

I was a bit confused when reserving the room. I thought I was reserving the modern beautiful room in all the pictures with the bathtub but turns out a paid a little extra to have the suite with the kitchen. I had to pay even more extra (about 120 USD extra) to have the nicer room. The staff was able to make that change for us and I am very thankful. The nicer room made our trip even more enjoyable.

We loved staying here! Everyone was s friendly and helpful. They really make you feel welcomed.

The food was so so sometimes.

the breakfast, rooms were nice and the location was quite accessible

there weren’t extractors on the bathroom, so all the steam from the shower stay in the room

Location, cleanliness, and value were excellent. I'd definitely stay here again. Staff was very friendly.

The rooftop bar closed at 11:30 on a Saturday night - a little early. I arrived at 11:33 and was not allowed to purchased a drink because they were closed, even though there were plenty of patrons in the room (none of them appeared to be hotel guests). I even asked if I could purchase it and take it back to my room but was denied. This was disappointing but can be overlooked given that everything else was excellent.

Nice place, great service, room service was good too. The bed and the facilities are perfect. Good value for the price, i definitely recommend to stay at IHG.

Noisy, especially because they have a rooftop with bad music selection going on till late.