I chose this hotel to get a taste of the traditional accommodation and what a good choice it was. The room (#8) was spacious, with thick walls and heavy glass in the doors so we heard no noise at all with our door closed. It was so silent throughout the night that we slept past 8 a.m. which was the perfect time for our made to order delicious breakfasts. All the staff was quiet, gentle, friendly, and efficient. The Canadian government advisory recommended avoiding this area because of gang activity. We saw not one thing that was disturbing but we did see on the roads in the area many trucks with military style police standing in the back with rifles ready to stop any gang activity. It really worked to keep everyone aware they were ready & ever present. We felt beautifully protected and are so glad we proceeded with our travel plans! One hint: reserve a table at the new Diego restaurant: beautiful ambience, delicious food, served beautifully, and priced better than some of the other 'good' restaurants that were not as pleasing. We wished we had just eaten all our meals there instead of sampling others.

It was cold in the morning (in the hills this time of year) but a sweater fixed that.

This was my family’s best experience ever in a hotel! All the staff were so nice and attentive and they paid attention to small details such as putting the correct number of towels needed in our room based on how many people I said were checking in with me during my reservation. Hotel is beautiful and in a great location. Breakfast was excellent and very affordable. They went above and beyond. Thank you! We will be visit other parts in Mexico where the other two Nana Hotels are located because we know we will not be disappointed!

Nothing.

Thoughtful and charming design of the hotel with a bathtub in the room which we were told is the most desirable room! Warm reception from the staff and we were showered with gifts both at check-in and check-out! One can tell this hotel cares about impressing guests and they succeeded! Ear plugs are provided but we ended up not needing it, and staff would go around and offer tea when they see you sitting in the courtyard.

It seems the hotel only serves hot breakfast during weekend so we got good coffee, pastries and fruits to start the day outside the weekend. We are fine without and staff also recommended good tips on a very good bakery within 2 mins walk.

It’s a small hotel with most of the rooms on first floor. It’s beautifully decorated. Each room has a QR, so you can check some things from your room and know who painted the painting hanging in you’re room. It has and a great location, one block away from the Cathedral and the best restaurants. In the morning they have coffee and sweet bread as a courtesy. They give you bottles of water every day and you can refill your bottles whenever you want. We got the room on the street side. On weekends there’s music outside. The hotel gives you earplugs. You don’t hear the music from the other rooms. Everything is very clean. Staff is very nice and always willing to help. They even gave us a presente when we checked out.

I have stayed in many hotels in Morelia, and this is by far my favorite hotel. The facility is clean, safe and centrally located to the city. What made my stay enjoyable was the service from staff. Upon checking in, they greeted me by offering me something to drink. Then I was provided with a bar of organic soap brought by Oaxaca. My room was cleaned daily, and I was provided with all the necessities (shampoo/conditioner, lotion, and soap). I was also provided with ear plugs for the noise, but I didn’t use it as the noise from the nearby restaurants/shops were minimal. My room was spacious, and I had a window. It also offered A/C unit and a large television. The WiFi signal was strong. In the mornings, the staff provided complimentary coffee and bread. They also offer breakfast for additional costs. The breakfast and service were outstanding. Most importantly, at night, they lock the doors to the hotel and have a security guard. The location is super convenient and walking distance to downtown Morelia. Anytime I would return to the hotel, the staff would greet me and offer me a drink. Upon checking out, I was provided with a gift, a blouse which was handcrafted by locals in Oaxaca, and my husband was given a bag of coffee, also from Oaxaca.

N/A

outstanding breakfast offered on Friday, Saturday and Sunday. It would be great to have it every day, but this is a small hotel and it's probably not practical. Staff even found a loaner I-phone charger!

The only thing I would add is a comfortable chair in the room. I traveled for work and was there 2 weeks. It would have been nice to have a place I could read or work in my room.

What a lovely hotel. My room was large and comfy and the historic house was so beautiful. The best part of my stay however were the exceptional women who staff and run the place. I can't remember ever being welcome so warmly at any place I've ever stayed. (And I'm ancient! 62 years old with lots of hotels under my belt. ) I'm not sure if it's a NaNa thing or a Morelia thing, but wow, what a kind and welcoming place this is. I will definitely return.

I couldn't figure out the TV... not uncommon for me.

Loved the food, staff, cleanliness of the rooms, hospitality, everything was truly great! The staff answered all our questions and gave recommendations of things to do in the town. Honestly, one of the best experiences I've had at a hotel.

Beds were a bit hard. I was super tired after our adventures so I did get sleep.

Location was on a busy street but the rooms were quiet. The location was very convenient to tourist attractions, all reachable by walking. The staff was welcoming and glad to share information and offered a cold drink every time we returned.

The lighting fixtures overhead in the room were made of yarn fringe and were shedding alittle bit and looked dusty

The ladies who worked the front desk were all so incredibly kind and accommodating. The hotel itself has so much character ! The room was spacious and immaculate. We were greeted with cold beverages, artisan soap and at our departure we were given some lovely gifts. The location was ideal for walking to museums, restaurants and the central square.

I think the breakfast could have had a few more healthy choices.