Customer service is amazing, at the front desk everybody have been polite and friendly. The hotel is clean, elegant, welcoming, its facilities like the gym , pool and terrace are awesome. The food at the restaurant is marvelous ! I tried the pastor octopus and what an amazing quality. Also, cocktails are fantastic. Hilton Querétaro is for sure a hotel we always want to come back to when visiting Querétaro. Thanks for the great service and attention you have been giving to us.

Everything is amazing! My experience has been completely positive

The hotel is being remodeled since will be included in the Hilton network, which is great. But the noise is quite annoying. The attitude of the maid was most than excellent, but at the front desk (Cesar I guess), is nothing but awful, sadly does not reflect the tradition of customer experience value at Hilton, I've been in several and in this case it hardly represents the Hilton brand. Thanks anyway, food very good!!

The attitude and reactions of a front desk staff member, in three occasions it seemed like he was doing me a favor, and even more did not show any effort to help me for a late check out. Very unpleasant to say the least

The rooms, the friendliness of staff, view and location

While they were renovating, we found ourselves amidst the hustle. Although we originally booked for the view, we were assigned a room overlooking the car park and close to the construction zone, resulting in considerable noise. However, the manager and the rest of the staff went above and beyond to ensure our stay was enjoyable despite the circumstances. I’m sure it will be a great hotel once Hilton gets all ready to start operating.

I can't say too much, the Hotel was in the rebuild way. So, it makes sense not to be good still. But it will be nice for sure. I had not problems

The location is very nice, near the shopping mall and restaurants. The infrastructure is good too. Accommodations are cleaned and big enough.

rooms are big and in a very good condition. The view from the hotel is great :) there is a lot of parking space.

There's a light that turns on automatically when you go to the toilet. I didn't like that, but in general the experience was good.

Room was nice and location has a lot of areas to go and eat.

The internet kept going out and electricity went out on several occasions.

Great experience. Great team in this hotel, best quality rooms. Great breakfast. I can't ask for more in a Hotel! It was great! Manager, Check In, Parking... the gym can improve and the pool.

Gym and pool

The big room

The smell of the 5th floor coming out of the elevator. The constant sound of water spilling in the WC

The hotel is newly remodeled and the facilities are excellent.

Everything was perfect

Location. Cleanliness. Staff. Parking

Not a thing