The cocktail bar, pool, ice cream, taco shop, Copal, Black Iron, Kita, Ava Kids, swim up bar, buffet, valet, front desk, concierge, laser tag, bowling, forza stimulator and coffee shop were all exceptional! The room service food was delicious!! Cristian, Francisco, Heber and Jose at The Cocktail Bar were truly phenomenal! Roberto from the breakfast buffet was sensational! Our room was stunning! The bedroom in the front of the room was perfect for our teenage son. The king bed with the sofa pull out was perfect for my wife and I with our 5 year old daughter. The terrace with the hot tub was relaxing and we utilized it multiple times every day of our stay!

Veranda (the Italian restaurant) needs a lot of improvement! The staff was very dull, they only gave us 2 menu for a group of 4 of us, the server gave our son a glass of wine then a supervisor came by and took it away, the server came back every minute or so and ask if we were ready to order, it was extremely rushed and they never even brought my husband’s meal. We were in and out of there in 38 minutes. Very disappointing because Italian is our favorite cuisine.

Expansive, many different restaurants and activities like bowling, laser tag, escape rooms, canoeing, paddle boarding, tons of bars poolside and food service. 24 hour room service was tartly and fast delivery.

Book for at least 5 days because there is so much to do! They are new so they are still building their entertainment staff that does pool activities. They have it on family side but would have been nice to have entertainment at adult only poolside. They should also keep the pool bars and pool service open later after 5pm. They still don’t have bars on their beach to make being on beach more enjoyable. It was still a great experience though.

Great hotel with brand new amenities. Everything is new and quality stuff. Food was very good. Very personal dinner experiences. Lots of activities for kids. Sound system in the theater was top of line and so was the case with the gym, spa, nightclub and everything. Very hard working staff and high quality drinks.

Only downside is that the beach is not developed. Sargassum was a spoil sport.

Excellent, in terms of facility, activity, staff, rooms. Beach was free of seaweed’s during this time as well.

As the property is still new they are promoting and advertising too much. As I and my family was end up on their promotion and advertising on membership. Our 3 hrs were wasted on their brief and end up purchasing the next holiday bookings.

The property was beautiful; it was clean, comfortable, and relaxing!

The only downside to the property is the distance to downtown Cancun, but other than that, great resort!

The food was great, ice cream was even better, nice shows in the theater, staff work hard!

The smell of seaweed at times

Facilities were great, staff went above and beyond.

Nothing

It was big several pools

The kids

The service, it variety

Too many people felt like a casino.

Our reservation was for a F&F ocean view room( 2 adults & a baby) as we checked in our room we realized that the hallway & the room has a strong musty & moldy smell & since my daughter has a severe allergic reaction to mold we requested to see another room, they told us that they don’t have any other room for the type we have reserved. It took them 5 hours to show us a downgrade type of room in different areas of the resort & finally we were settled in a room on 8 floor which was absolutely odor free. Why it took them 5 hours to give us that room have no idea. And they said they can’t adjust the rate & that has to be addressed to Booking. Com since our reservation was made through them . We got downgraded to a 2 Queen beds without any compensation by the Ava Resort.