This was my second time staying at Fairfield by Marriott Cancún Downtown, and once again, my experience was excellent. I stayed from February 6th to 11th, and the hotel’s location is perfect—close to downtown and with easy access to the hotel zone, making transportation very convenient. The housekeeping service was outstanding, keeping everything clean and organized every day. The staff was incredibly friendly and helpful, always willing to assist with a great attitude. We also really enjoyed the breakfast. Additionally, I want to thank the staff for their beautiful gesture in celebrating the 15th birthday of one of our group members. It truly made our stay even more special! I would definitely recommend this hotel and would stay here again on my next visit to Cancún.

The reception staff Arturo, Julio and Mr. Guzman and the young lady all provided excellent tips and customer service. The service staff in the breakfast room was helpful and clean and answered right away questions. Security staff outside were alert and caring helping all the customers on arrival. The plumber came to aid right away and the cleaning staff did a wonderful job every day and my room was orderly and clean.

Overall I do not anything negative that I experienced and would like to come back to this hotel. Thank you.

The hotel was nice, very clean and the beds were very comfortable. The hotel staff was so lovely and helpful at all times. The location is also convenient if you're looking to stay in Downtown Cancun since we pretty much walked to all the bars/restaurants in the area.

The soundproofing in the rooms needs to be better. Although the breakfast was different from what I'm used to having in hotels, it was decent and with a lot of variety, but lacking healthy options in my opinion.

The best hotel para stay in Cancun, very close to the principals streets, shoppings (Las Americas, La Plaza, La Isla) Chedraui, and a lot of others, staying in Fairfield you will avoid the intense traffic on the Coco Bongo street called Blvd. Kukulcan, the traffic here some times is heavy and very slow. The location of Fairfiled is good because you can drive to Playa Del Carmen, Tulum or Holbox, without passing trough this boulevard.

The service was amazing, and a special shout-out to Jose, who was super efficient and welcoming at check-in. The room was impeccably clean, and we loved the great shower, comfy big bed, and the good room size.

The only downside, which isn't necessarily bad but worth noting, is that there is no room service available. However, this didn't detract from our overall experience.

Breakfast was awesome, rooms were simple but clean and nice. Gym was nice but not extensive. It literally is simple and clean. Shower water pressure was great. Good deal for the price.

The restaurant is basically non-existant (but really the taco spots across the street are amazing) so it's fine, and the staff seemed like they had never helped anyone who needs information about how to get around. Don't expect a ton of guidance from the night staff, but they were very nice.

The location is 5 min from Ado main bus station which gives you access to other cities such as Tulum, playa del carmen etc

The breakfast is simple with limited option and or variety if you are staying for a long period

All staff excelled in customer service. Check in was fast and efficient. The rooms were very clean. The beds comfortable. The breakfast had a variety of delicious options. I would recommend this place to others.

The towels felt old and worn but still clean.

I needed a comfortable hotel to spend the night and the Fairfield met my expectations. Everything was good!

Our AC was set to 19C when we entered the room which was extremely cold. I think it would be best for the hotel to set the temperature to something more reasonable.

Good rooms.

Bathroom shower was very weak. And there could have been a good breakfast selection. It’s hard for a vegetarian.