Our pool service area server was Laura and she was amazing. We cannot say enough about her. She was extremely busy but always met us with a smile and day two didn't need to ask what we were wanting as she already new, It was mine and my daughters birthday while we were there and they couldn't do enough to make our day special, We are so grateful for the amazing service. Luis the pool concierge was truly amazing as well. Made our stay very memorable.

The air conditioning was a llittle loud and woke us up a few times and we did mention that the fridge in our room was not working however not got fixed. The room was well appointed however.

Perfect 10!! Nothing else to add Didn’t leave the resort for a whole week! Pools, staff, amenities, rooms, kids club, all of them were outstanding! Food in the buffet and restaurants was exceptional Water park and shows at night were superb Perfect with kids

Nothing

The hotel was really nice and upscale. The food was great and there were a lot of options. The Friday night carnival games and pirates at the pool were a great hit for the kids.

The pool is very deep. Its over 5 ft everywhere but in the kid's pool. I couldn't get drinks at the swim up without sitting at the bar because I couldn't touch in the pool bottom anywhere. It was difficult to bring your kids anywhere on rafts or even with floaties if you cannot touch the bottom of the pool. It was way too deep for a main pool. Our room had a great Ocean view, but we were right above the restaurant and couldn't open the doors without smelling food the entire time. There is no couch in the room despite the pictures. There is only 1 swim up bar, there are waiters, but they are hard to come by in the kid's section.

The food is really food, the restaurants with food options. The amount and diversity over the pools is really good. Two great options for the kids on the pools, it was a lot of fun for them.

The bartenders look at your wrist all the time and if you were not premium wristband then they sometimes ignore you for the person that does have it, not all but the majority. Difficult to put a donut bar in the entrance of our room, and we were not able to take it because we were not premium, having 2 kids of 4 and 5 is quite difficult to ignore it and not have a donut, so a couple of cries were part of the trip.

Nice layout. Lots of restaurants. Raul the concierge was very helpful and made our stay very comfortable. Swim up Suite was amazing. The swim up bar was awesome. The Teppanyaki restaurant was very fun and food was great. Excellent food and service in Capella.

The property needs to be maintained a little better. Repair work done on walls. 24 hour coffee bar was not open at 6:30 am so we couldn’t get coffee before an excursion. Room service food was not very good. The steakhouse was closed.

I came for friends. I do not like resorts. This place is very nice. the food is incredible for a resort, truly. the staff are amazing. I am not a resort person so the price was a lot for me.

I don't like resorts. this place is great. I am not a resort person. I came for friends.

This is our third time staying in Paradisus and although this was the shortest stay (one night) it was amazing as always! Food was great, the Nespresso hut is a great addition, the Kids waterpark is a hit as usual, and the staff is wonderful. Shout out to Pablo who was very attentive and kind, the buffet staff was more than accommodating and the girls at the Kids Club are now my daughter's favorite group of people!

From our last stay we did notice the rooms are in desperate need of some love. Paint was peeling in some of the walls, etc. Nothing major but worth checking out. Also, despite having the Melia app, we were never able to order room service which was a bit frustrating. Nothing crazy but worth noting!

the property was beautifully designed and decorated. the family vs adults only lay out is genius.

the rooms could have been better designed. the toilet door is a glass door with no lock, and there is huge glass window between the bedroom and the bathroom. as a result, there is ZERO privacy for using the bathroom.

Paradisus was really good. It worked out for what we were looking for. We were looking for a place which would allow us to relax, play golf and scuba without being overly crowded due to Covid19 issues and concerns. Staff were polite and attentive!

The one issue I had was they only had one option open for breakfast and lunch outside of their pool grills.

the facilities, the kids club , the cleanness, the friendly and smiling staff

the slow service at some restaurants, the only place to eat between 11am and 1pm is the snack place at the pool, no lots of options, so had to adjust lunch times and naps accordingly, with a 3 year old.