Beautiful property, loved how there was space and not over crowded. Taco bar was excellent. Beach was beautiful! Gorgeous property. Loved the ability to walk on the path through other properties.

Limited food options. Only 1 lunch option open - buffet or dinner only one restaurant open. Disappointed as the point is to try multiple places. We wanted options at our resort rather than having to go to the family resorts. Night entertainment started too late. Recommend at least a 9pm start time. Recommend more craft cocktail drinks as a 5 star resort. Menus with pictures included for the craft drinks. No bar at the beach or service at the beach.

The resort is beautiful, huge, and well kept. Rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors. Food was very good at all restaurants and buffet. Lots to do when considering you have access to all the amenities offered through the 5 other Barcelo resorts. Beach was big and well groomed. Not much to complain about.

Upgrading to Premium level services really isn't worth it. The premium lobby lounge looks nice like everything else, but there's nothing really happening in there. Other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc.) that far exceed what is offered here.

Everything was great! Food is awesome, all the hotel is clean, will come back again!

As a Mexican guest I believe the staff preferred to attend Americans, I think you should speak to your people and make them realize that’s racism, when they notice you are leaving also a good tip they completely change and begin to be more helpful.

The hotel was excellent. Very relaxed and peaceful. Extremely clean. The food and drinks were great. I love the Miramar buffet area with many choices of meat, seafood, pasta, vegan, desserts, etc. The Sapporo Restaurant is one of my favorites. Employees are very attentive to cater to you. I had so much fun at the music and pool bar so did the beach.

The walking to the room was endless- so far away, but it was worth it due to the Oceanview. I couldn't have dinner at the Brazilian restaurant. It was all booked already for the whole week when I check in. I was disappointed on that.

The gorgeous pool, lack of children, SUPER friendly staff. Buffet choices were also great- vegetarian fare was easy to come by. Outdoor lounge area attached to our room was lovely. Weather was perfect. Hydrospa was very enjoyable. Falconer on beach to ward off smaller birds.

Humid- ants in room that got into our luggage and were present the entire stay. Shower slow to drain with really poor ventilation overall. Lack of shuttle to get out to other portions of town- we were effectively "stuck" at the resort. Hired private driver for the day for $300 to take us to Tulum.

The property is built for a large number of people, as it also hosts conferences. There is a lot of space everywhere and it never feels crowded. In one week you can barely try everything in a giant buffet. As if that wasn't great, you can easily book a dinner in four restaurants (more in adjacent properties), which are also excellent. Good quality drinks are available everywhere, including two pool bars. Live performances are offered daily.

If you like to swim in the ocean, the waves are lower than elsewhere. But this may not be the best place due to shallow water, some rocks and seaweed.

The ambiance

The entertainment….There could be more variety and more genres of music could have been incorporated…..Entertainment was definitely too low key….I also found the nightly entertainment boring…..More could have been done for an adult only resort.

The hotel is beautiful and the pools and beach are amazing and well maintained

Beware of extra charges. Their prices are in USD but wouldn’t let us pay in USD with a Mexican Amex card, they used their own conversion rate to MXN, which ended up being more expensive than if we’d paid in USD.

The property was beautiful and clean. The super sized king bed and pillows were AMAZING! The beach was pristine and kept up daily.

I didn’t like the fact that you have to pay for room service if you aren’t “premium” level.

The staff where always smiling, friendly and helpful, checking in and out was very smooth , the guest services were great in helping us book restaurant reservations and figure out the daily activities, as well as the adventure excursions outside the hotel. Liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit, with a wide variety of food , and almost everything tasted good. There was always someone around to help, whether it was the waiters in the restaurant or out by the pool . The pools are large and clean , it had more than enough lounge chairs both in and out of the shade that we never had to worry about finding a place to sit even if we got there later in the day. The beach was clean with beautiful palm trees over the chairs. Both where open from 8am until 8pm which is great as most hotels close their pools around 6pm. The room was large and clean, beds were very comfortable, loved having the hot tub in the balcony. There is always some type of live entertainment at night in all the hotels , and as it’s part of a chain of hotels right next to each other within the same compound we were free to walk over or hop on the hotel bus to visit the other hotels , and we where free to use their facilities, and while guests at the other hotels where also allowed into our hotel they had to be 18 and above as we are adults only, so that was great. They had a small mall with both an indoor and outdoor stalls in one of the hotels with all kind of souvenirs and locally made goods, in addition to clothing and mini convenience store , so don’t worry if you forgot to pack something, odds are you’ll find something similar there. We got massages at the spa and the spa rooms where beautifully decorated and the therapists where great.

just that the chairs by the beach didn’t have any options for shade if needed, and there was a bit of seaweed build up.