375 reviews
From
$228Carr Chetumal Puerto Juarez Km 266.4, Riviera Maya, 77750, QR, Mexico
375 reviews
1/43
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Kids' pool
Free Private Parking
Barceló Maya Tropical - All Inclusive is a 5-star resort set along the Riviera Maya in Quintana Roo, Mexico. Address: Carr Chetumal Puerto Juarez Km 266.4. Located about 1.6mi from the city center, this property has 375 reviews. Price starts from $228.
On-site highlights include a water park (extra charges), spa/wellness packages, and a free Kids' club with snorkeling available (free). The resort sits beachfront with a private beach area (free), a restaurant, and a bar, plus private parking (free) and free wifi. The fitness center is free, and options like sauna (free), tennis court (free), and live music (free) keep evenings lively. Family-friendly touches include a kids' pool and kids' meals (free), with balconies and garden view options to unwind after a day in the sun.
Practical details round out the stay: 24-hour front desk, elevator access (including upper floors), non-smoking rooms, free toiletries, and a terrace. Several services carry extra charges, including outdoor swimming pool, shuttle service, meeting/banquet facilities, water sports on site, spa and massage, airport shuttle, and babysitting. The setting combines direct beach access with proximity to the Riviera Maya’s attractions, making it a breezy base for sun, sand, and exploring the region.
Food lovers will find a true on-site culinary tour with nine dining venues spanning Italian, Japanese, seafood, Mexican, and Spanish flavors. Capri and Kyoto serve Italian favorites, Santa Fé is a steakhouse, Mare Nostrum brings seafood flair, Tokyo offers Japanese dishes, La Trattoria and La Fuente cover Italian and Spanish tastes, Mexico Lindo serves Mexican fare, and the International Buffet Tropical rounds out the lineup with global fare.
Sun-and-sand days are the highlight by the shore: four outdoor pools are adults-only with shallow ends for easy dips, plus a dedicated kids-only pool for little splash seekers, all set beside a private beachfront area that offers direct beach access.
Practical comforts include a 24-hour front desk, elevator access, non-smoking rooms, free toiletries, and a terrace, with free wifi and private parking available. Some services carry extra charges, including the outdoor swimming pool, shuttle service, meeting/banquet facilities, water sports on site, spa and massage, airport shuttle, and babysitting.
Closest airports
Cozumel International Airport
20.4miCancún International Airport
44.6miSpa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Kids' pool
Free Private Parking
Free wifi
Room service
Fitness center
Steam room
Beach
Sauna
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
Mini golf
Terrace
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach chairs/Loungers
Garden view
Elevator
Playground
Kids' meals
Garden
Upper floors accessible by elevator
Free toiletries
Balcony
Show 5 photos
Junior Suite, Oceanfront, Premium Lounge Access
2 Double Beds
570 sqft
Private Bathroom
Balcony
Minibar
Coffee machine
+
More details
This suite features one king or 2 double beds, a living room with a sofa bed and a private balcony or terrace with views of the ocean. This Club Premium room includes exclusive check-in and check-out areas, early check-in and late check-out, private concierge services, free internet access, 24-hour personalized service, and access to the Club Premium Lounge. Guests in Club Premium rooms can also enjoy unlimited reservations at all à la carte restaurants.
Show 4 photos
Superior, King/Queen
1 King Size Bed
1 Queen Size Bed
410 sqft
x4
+
x3
More details
Superior is 409 square feet and includes either a king-size bed 150-183 width or a queen-size bed 150-154 width.
Show 4 photos
Superior, Double/King
1 King Size Bed
590 sqft
Flat-screen TV
x4
+
x3
More details
Double Superior is 592 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus cable tv.
Show 4 photos
Superior, 2 Double/King
2 Double Beds
1 King Size Bed
1 Sofa Bed
410 sqft
Balcony
Minibar
Flat-screen TV
Refrigerator
+
More details
This room features one king or 2 double beds and one sofa bed. The room also offers a private terrace or balcony.
Show 4 photos
Superior Double Room
1 King Size Bed
Balcony
x4
+
x3
More details
Superior
Show 4 photos
Superior, 1 Bed, Single Use
410 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious double room. The unit offers 1 bed.
Show 5 photos
Junior Suite
1 Queen Size Bed
570 sqft
Private Bathroom
Balcony
Minibar
Coffee machine
x5
+
x3
More details
Show 4 photos
Superior, 2 Double Beds
2 Double Beds
1 Queen Size Bed
410 sqft
Garden view
Private Bathroom
Balcony
Minibar
x4
+
x3
More details
Show 4 photos
Superior, Single
1 Queen Size Bed
410 sqft
Private Bathroom
Balcony
Minibar
Coffee machine
+
More details
Show 4 photos
Superior, Double, Single Use
1 Queen Size Bed
410 sqft
Private Bathroom
Balcony
Minibar
Coffee machine
+
More details
Show 3 photos
Superior, 2 Double Beds, Single Use
2 Double Beds
1 Sofa Bed
Balcony
More details
Show 3 photos
Superior, King/Double
1 King Size Bed
1 Double Bed
More details
8.6
375 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Pethick
8.2
July 2024
The beach was beautiful, facilities were very clean, food was amazing. We also loved how close the beach and pool were to eachother. The staff was phenomenal.
The facilities were a bit worn and needed some Minor upgrading/maintenance. We wished there was a snack bar near the pool/beach. We also didn't like how they overcharged for necessities. My daughter had an ear infection and needed children's Tylenol. $23 for a bottle! It was a crime. Sunscreen was $50 usd. Thankfully we didn't need to buy any but that made us very angry and left a distaste
Charlotte
8.2
June 2025
It was nicer than we thought, after hearing about some of the properties at Barcelo being dated. We ended up at the Caribe, and it was fine.
The food was not that great at times. Some food ws under the heating lamp or selection at the Ala carte menu just was not up to the level of Vegas or Honolulu (or even European) resorts/hotels. Made me want to go into “town” to go to a restaurant. And coffee was light/not much flavor, even from the espresso machine. Would have liked to see a coffee bar or cafe option during the day.
Rogerio
9.1
April 2025
The swimming pools were amazing! So much space and we could use the swimming pools of the neighbor properties. The food was satisfying and we had a good variety. I only wish we had a grain/nuts option to add more nutritional value in my meals. The best beach for me is in front of the Tropical property, even though some rocks were there, there was a clearing where the most pristine and beautiful turquoise water was appealing to me. We took some photos and it shows the real Mexican Caribbean colors. The night shows were fun to watch just one added activity that made our stay memorable. The dancers were just amazing! The singers were so fantástic, they truly gave it all and deserved every ovation night after night. The themed restaurant were ok to be honest, the staff were super welcoming, with the exception of the Italian restaurant, the waiter always walked away whenever I had a question, he was just rude. Maybe he should have a talk, and I'm talking about the Italian restaurant next to the Japanese restaurant which we decided not to go and just enjoy the dinner buffet instead. No regrets there since they had 3-4 of fishes and grilled meats. The pork chops were amazing! So .. I guess it was way better than the Japanese option. We loved the iguanas around the property and all the green areas. If you wake up early enough you can hear them singing. There's a bus that runs every 15 minutes from property to property, it was a fun ride since it reminds me of the 2 floor buses from London. I took my mother for her 81 birthday and she was super happy to be there. Everyone was so welcoming and polite, we also talked to the employees since we also speak Spanish and they were happy to explain just about anything we asked. Truly grateful for the hospitality.
The beds showed signs of aging. It's about time to change them. There were 3 of us and one had to sleep on the sofa bed. We had a better mattress replaced after we talked to the front desk agents.
Tatiana
8.2
May 2023
Pools, beach, stuff during meal time and bars, food, very beautiful nature.
Stuff in the front desk -during the payment the lady told us our cards were invalid, husband started ringing to the bank, but the bank told us cards did work, so after 30 (!) minutes the front desk charged from the same card correctly..not a really wonderful experience to wait with two small kids. Beds are just awful, as soft as my grandma's sofa..and the conditioner needs to be cleaned. High humidity in the room. My son came 5 minutes later from the beginning of the activity in the kids club, several girls were already drawing, he also asked to join, but the lady told him it was too late, all the rules about this activity have already been announced... seriously?..
Elias
10
August 2024
I loved the place!! A lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters were a high level shows, the beach is gorgeous. We had got the premium level which I personally consider is not worth to pay extra because I didn’t find any difference unless you are gonna drink a lot.
I hated the humidity in the rooms, I spent the most uncomfortable nights trying to sleep on a wet bed plus the clothes took a weird humid smell.
Christian
9.1
January 2023
the facilities are amazing there is always something to do
well the service in the beach is Poor if you want to have a drink you have to walk a long distance for it, no waiters service in that area
Marqueta
10
August 2024
Breakfast buffet was always a hit it was standard American food with other international options, made to order omelets, fresh squeezed juice and the timing was just right open early enough to grab and go and then start our day at the beach. If you want to dinner at any of the restaurants be sure to set your reservations when you first check in because they fill up pretty quick especially if you have a large group. We had dinner at the Italian and Seafood restudy during our stay and food was good. I felt like 5 days wasn't enough time to explore the whole compound it was so big with so much to do, very family friendly there is a bus that picks ups and drops off at each Barcelo Hotel and it was a double decker which ran about every 10-15 mins until 1 or 2AM daily. lots of activities for teens, there is a teen club, a 24hr sports bar with food (buffet), bowling, a haunted house, go karts, a "mall", water park, can swim with dolphins, some activities aren't included but the fee's weren't bad we did go carts. I was pleasantly pleased with everything during our 5 day 4 night stay.
walls are thin and you can hear people in the rooms next door, We were in a Suite and could hear everything below us and next door.
Samantha
9.1
October 2024
The resort was absolutely stunning, lots for the kids to do. Lots of options for kid friendly meals. Everyone was super nice.
There honestly wasn't much I can complain about besides the fact that our reservation said we got a balcony and two beds but our family suite did not have a balcony nor did it have two beds. We had 1 big bed and them 3 couches that folded into beds in the other room. Kids still slept fine in them though.
Mary
9.1
December 2024
Lots to do. Property was beautiful and clean. Staff were friendly and very responsive to any need. The bus to travel between facilities was very helpful.
Lots of walking to buffet and restaurants for me but rest of family okay with walking. The food was just typical for all inclusive resort nothing outstanding. Premium level at Tropical did not allow us drinks at Playa adult only facility.
Antonio
9.1
June 2024
The facilities, beach, and people were excellent. We had a problem with a super noisy neighbour, and they solved it quickly and professionally. The rooms were clean and service-friendly. excellent hotel.
The food was good quality but not at the level expected, and the buffet was too busy, without enough service and with a slow turnover of tables. The meseros were great but overwhelmed. The juices were not great, and food could have been more exciting and diverse.
Attractions
Kantun Chi Ecopark
0.4miXotik-Ha EcoPark
0.6miFundadores Park (El Zócalo)
14.7miCenote Dos Ojos
14.9mi3D Museum of Wonders
15.5miCenotes Sac Actun
16miThe Mayan Cacao Company
16.2miPlaya Palancar
16.8miDiscover Mexico Park Cozumel
17.7miCasa Cenote
18.2miTankah Park
21.7miEl Mirador Lookout
24.4miSan Gervasio Mayan Ruins
25.9miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
27.2miSelvatica
28.6miAttractions
Kantun Chi Ecopark
0.4miXotik-Ha EcoPark
0.6miFundadores Park (El Zócalo)
14.7miCenote Dos Ojos
14.9mi3D Museum of Wonders
15.5miCenotes Sac Actun
16miThe Mayan Cacao Company
16.2miPlaya Palancar
16.8miDiscover Mexico Park Cozumel
17.7miCasa Cenote
18.2miTankah Park
21.7miEl Mirador Lookout
24.4miSan Gervasio Mayan Ruins
25.9miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
27.2miSelvatica
28.6miAirports
Cozumel International Airport
20.4miCancún International Airport
44.6miCapri
Cuisines
Santa Fé
Cuisines
International Buffet Restaurant Tropical
Cuisines
Kyoto
Cuisines
Mare Nostrum
Cuisines
Tokyo
Cuisines
La Trattoria
Cuisines
Mexico Lindo
Cuisines
La Fuente
Cuisines
Location
Features
Age restrictions
Availability
Location
Features
Age restrictions
Availability
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Kids' pool
Free Private Parking
Free wifi
Room service
Fitness center
Steam room
Beach
Sauna
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
Mini golf
Terrace
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach chairs/Loungers
Garden view
Elevator
Playground
Kids' meals
Garden
Upper floors accessible by elevator
Free toiletries
Balcony
Accessibility
Entire unit wheelchair accessible
Upper floors accessible by elevator
Activities
Aerobics
Beach
Bingo
Bowling
Canoeing
Cooking class
Darts
Karaoke
Live music/Performance
Live sports events (broadcast)
Mini golf
Ping-pong
Pool table
Snorkeling
Tennis court
Tennis equipment
Themed dinners
Tour or class about local culture
Water park
Water sports facilities on site
Windsurfing
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Laundry
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Evening entertainment
Indoor play area
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Breakfast in the room
Fruit
Kid-friendly buffet
Kids' meals
Minibar
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Vending machine (drinks)
Vending machine (snacks)
Wine/Champagne
Food & drink safety
Delivered food covered securely
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Express check-in/out
Private check-in/out
Tour desk
General
Air conditioning
Chapel/Shrine
Convenience store on site
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Interconnecting room(s) available
Laptop size safe
Mosquito net
Non-smoking rooms
Room service
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Desk
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
iPod dock
Radio
Satellite channels
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Clothes rack
Drying rack for clothing
Fan
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
Fire extinguishers
Key card access
Safe
Smoke alarms
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beauty services
Body treatments
Facial treatments
Fitness
Fitness center
Fitness classes
Kids' pool
Locker rooms
Massage
Massage chair
Open-air bath
Outdoor swimming pool
Personal trainer
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Garden view
From 15:00
Until 19:00
Guests are required to show a photo identification and credit card upon check-in
From 08:00
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
Age restriction may apply
Free private parking is available on site (reservation is not needed).
Child policies
Children of all ages are welcome.
Children 12 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Cash
Mastercard,
American Express,
Visa,
Cash only
This property accepts cash.
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