Super clean, the whole team of staff went above and beyond to make your stay comfortable and make you feel at home. The animation team were so lovely and full of life but didn’t force anything on you.

I didn’t love the location, you could get a shuttle to the centre which was helpful but even still there’s no shops or anything similar nearby. Theres a tiny store on site but was very limited to mostly souvenirs. Was annoying that the water came from a fountain and as such wasn’t very cold rather than from bottles but I understand this is better for the environment.

The question is what dont i like. The resort is amazing and the staff? What can I say? They are all nice and always out to help you solve even the smallest problem. Let's start with my arrival at the hotel. I had an issue with my booking and felt very frustrated. Hasna at the reception and Khadija from public relations went the extra mile to resolve the issue. They took the trouble to call a manager who was on leave at the time. Not only did I get a discount on the quoted price but I was also upgraded free of charge. The room was top notch. Everything about it was luxury. The facility itself was kept impeccably clean. There were always cleaners around....I just can't fault this resort, even if I tried. The restaurant staff were amazing. They treated guests with utmost respect and they were always on a look to assist, be it topping your drinks, clearing your plates or just a smile. ElBachir was exceptionally nice in his provision of service. The entertainment team were absolutely magical....well done guys. Especially Pitcho who always wore a smile on his face and the one and only Chinwi. I would like to say well done and thank you to everyone from the resort management to all the staff for making our vacation an absolutely enjoyable one.

I just can't find anything to fault about this resort or vacation.

The overall experience was amazing. The food spread was excellent. The staff are all very friendly and always willing to help. They have great evening and pool side entertainment which is a bonus. The pool is big and quite busy. They have staff keeping it clean through the day and have snacks and drinks served up near the pool area. Lots of seating available near pool too. The rooms are big and clean but might have some small hiccup like door knob getting stuck or telephones not working but they are happy to fix immediately. The city is about 20-25 mins away and they have free shuttles for morning drop and later pick up, but if you are going during holiday season then the shuttles are always full. So pre-book shuttles beforehand while you book the rooms ( if your itinerary is planned).

The only bummer are the water park slides - in pictures they all looked big and nice but in real they are small and meant for small kiddos only. My 8 year old daughter found that too small and was disappointed she couldn’t play. They don’t have free pool noodles and donuts as well.

The room and pool were cleaned daily, and they were very clean. It exudes luxury. The beds were large and very comfortable. The room cleaners were friendly and attentive to detail. The hotel was definitely worth it. We thoroughly enjoyed our stay. The food was delicious, with a variety of options each day. There were nightly activities that we found enjoyable. The staff at the reception were cordial and friendly, going the extra mile to resolve any issues, especially Hasna. The waiters at the bar and restaurants were also very helpful. We particularly enjoyed being able to watch live Premier League and La Liga matches at the hotel.

I love everything about the hotel. The location might be a downside, as most activities require a private arrangement for pickups, resulting in higher transportation costs since it's on the outskirts of town. However, this also makes it a cosy place for relaxation, offering a peaceful retreat from the busy city centre.

From the moment we arrived the staff were amazing, we could use all the facilities even though we'd arrived a couple of hours before check in, the same with departure, checked out but used to pool and restaurant all day until our 5pm pick up. The rooms were excellent and kept so clean with crisp white sheets! Food was awesome plenty of choice, and a special restaurant we used for my birthday, where I received a beautiful cake. The animation staff were great and made everyone welcome. Highly recommend and looking to book for December too!

The theatre/disco is several flights of stairs underground and incredibly cold, but we took blankets after the first night!

I stayed at this hotel for 3 days with two adults and one child, and overall, we had a great experience! The staff were truly excellent — especially those from the animation team (big shout-out to Pitcho adil, Jiji and other guys for thier amazing energy and kindness ), the restaurant, and the bar. They were always friendly, smiling, and attentive, which made us feel very welcome throughout our stay. Our room was clean, comfortable, and spacious enough for the three of us. It was also very quiet at night, which we really appreciated for a good night’s sleep. The pool was clean , although it is a bit small,still perfectly fine for a refreshing dip. Food was of good quality overall, with enough variety to keep things interesting during our stay. As for coffee lovers, just a heads-up: the machine coffee at breakfast is basically instant Nescafé, so don’t expect anything special there. However, the coffee at the lobby bar was much better and definitely acceptable if you're looking for a decent cup.

the bed was a bit noisy when getting in or out, which could be improved for more comfort. we missed having more barbecue options — there was only barbecued sausage available for one day, which was a bit disappointing for those who enjoy grilled food.

The staff are all absolutely amazing everyone from the reception, housekeeping, restaurant & animation staff that really bought this place to life. Well done team. Loved the food here it was excellent and tops most of what out there hands down every time! Well done chef’s and team.

I suppose it can’t be helped with the natural environment being out in the sticks, but this place has a bit of an Ant problem. Pest control was in place but not sure enough is being done. But I am less bothered personally. Also a couple of the sun loungers were broken at the hinge and could do with being removed.

Free upgrade of room.

The mattress is too soft. I hope it’s more firm.

The service was top quality all staff was very helpful. Slimane was very helpful with bringing baggage and any queries we had. Hasna was very helpful on reception when we was booking in. Khad ja very helpful with any questions we had about our trip Fahd booked us to go on quad biking and organize taxis to and from the events we had planned they all went out of their way to make our trip very memorable.

Only real problem was the lighting in the room was poorly distributed there's a lot of dark areas with minimum light.

I would say that great facilities you can find almost in all 4* hotels. But what made our family trip such an unforgettable experience was the incredible staff who went above and beyond to ensure that we get value for money i.e. taxi, booking activities, etc, comfort and an overall great experience. Their warm hospitality and genuine care reminded us to appreciate the little things in life and be more grateful for what we have. We would like to send a special 'Thank you' to the person who helped us book the city tour, taxi, and camel ride experience. PS We have already booked for 7 nights next year.

The bathroom (we had a duplex room) can do with a bit of improvement