Where do I start…. After plenty of comparing I decided on Riad Cannelle - the price was fair, the location perfect, room options well detailed and pictures looked great, so far so good! Once booked, Adil the manager promptly reached out to introduce himself and see if we needed any transfers or tours arranged. I knew our dates so had already booked tours but booked the private transfers offered which to and from the airport both were good vehicles and very friendly drivers. We arrived at the Riad around 2300, at first I was apprehensive… it was dark and the entrance was down a little side street which we managed to get lost in straight away but on finding the entrance and our night host, Badr greeting us, any apprehension soon disappeared. Beautiful mint tea on arrival, shown to our room and even in the dark it looked amazing. The room was clean, spacious and beautiful! Our first morning we had an early start, earlier than the scheduled breakfast times so we didn’t expect or plan for anything more than a quick coffee and away but Badr was on the ball and whipped us up a quick breakfast to see us on our way - no issues, no hassle and with a smile! We were gone all day but on returning that evening we were welcomed back with another beautiful pot of mint tea and attentive service from Badr. The room had been cleaned and bed made up which for a short stay we hadn’t expected. After a day touring the Atlas Mountains and an evening in the hustle and bustle of the medina it was about now we began to fully realise the peace and tranquillity of the Riad, the silence of the property when you’re inside felt impossible compared to what waited for you outside! Sunday - Finally a small lie in and our first time seeing the Riad in the daytime…. Wow, breakfast in the garden with the fountain trickling away, birds nipping down to share your food and the subtle music playing as you ate set us up perfectly! Again, Badr could not do enough for us!

I have so many lovely things to say about Riad Cannelle - we stayed for a week and could not have had a better experience. Located literally next to the entrance to the souks, you're close to everything you need to be, without the chaos - we walked everywhere and didn't need a taxi once within Marrakesh. As soon as you step into the Riad after being out and about, it's like an oasis - gentle music, the running water from the water feature and just an air of calm. There is even a rooftop area with some loungers if you want to sit outside in the sun and relax. The room was just fabulous - we stayed in the Saadienne Suite, which was comfortable, had excellent aircon and was so quiet at night! As soon as we arrived (by airport transfer that they provided), we were greeted by Badr, who looks after you in the evenings. Despite the late hour, he sorted us with some traditional Moroccan mint tea and some food from a restaurant nearby. Adil looked after us throughout the day and was on hand for anything we might need! Both of them were just fantastic - they couldn't do enough for us and were happy to answer any questions we might have, making us feel so comfortable. The breakfast everyday was delicious, and the perfect mix of savoury & sweet. On the menu was traditional Moroccan pancakes, homemade cake, pastries and bread with butter and spreadable cheese. We didn't sample dinner there, but I'm sure it would have been exceptional, like everything else at Riad Cannelle. Thank you so much to Adil, Badr and the rest of the team for making us feel so welcome and looking us after so well during our stay. I would highly, highly, recommend staying here.

The shower in our room wasn't the best - the spray from the shower head was a bit haywire, so you got your hair a little wet if you didn't want to. However, this was so minor and didn't impact our stay at all, just maybe bring a shower cap if you don't want to worry about getting your hair wet!

I honestly don’t write many reviews but I just had to for this one. Reviews helped me and if these can help anyone I’m happy. We didn’t know what to expect as I heard various things about riads and hotels in Morocco, but this one didn’t disappoint. Don’t go to a hotel, Stay in this beautiful Riad! We went to from London to Marrakesh in Mid April. Right from the beginning it was beautiful the way they received us. When we booked I got a message from the manager to see if we wanted to transportation. We went for this as we’ve heard grabbing a Taxi can be a bit expensive and troublesome. When we arrived at the riad, one of the staff (Badr) took our bags to help us and the riad had prepared a table with Biscuits and Moroccan Mint tea. The subtle Music, Candles, the peace and tranquility made it 10/10. Really made you feel like you’re in another continent. The Riad was always being cleaned (Rooms & outside areas). Very secure (had cameras outside for security and was very secure about my luggage). Service was far and beyond (huge thanks to Badr, he was exceptional and was always there for us when we needed something). The Riad is a bit French oriented but we communicated in English and everything was superb. We needed AC, they got it fast. We needed and Iron, they got it. The rest of the staff were very nice and friendly (2 Women and 2 men). We loved it because the Riad was very close to the Medina market (10mins walk) and we would explore the city very easily. If you want a true Moroccan experience 100% Recommend you go here. It was awesome for the price and location and cleanliness.

if I had to choose something, was probably breakfast but that’s just nit picking. There was only one plate that’s was being changed every day with something different. In my opinion it Could have been better if they Included a fresh fruit or a yogurt or something to mix it up.

Everything. The staff are welcoming and kind, an oasis next to the Medina. One of us wasn't very well during our stay and our hosts couldn't have done more for us. We booked half board, we just wanted to not have to find food every night, it was a good choice. It was a set meal, no menu, and the food was outstanding! Something different every night - even the first night which we really didn't expect given an arrival time near to midnight. Easy walking distance of all there is to see in the city, don't get taxis or hire a car. Trips or venue tickets are easily arranged through the Riad.

Nothing

All the staff were great, Badr, who served us our food was wonderful, he even lent us a kettle as there wasn't on in our room. Adil, who spoke perfect English, helped us quite a few times with problems we had. The courtyard was lovely. Our room was quiet, cool with a comfortable bed. It is located right in the centre of the Medina, which took some getting use to.

The room was smaller and darker than we expected, very authentic, butt could do with updating the shower. The description in Bookings was misleading, as a lot of things mentioned are not IN the room, such as a kettle. Also, things like washing machine, stove, BBQ, etc were not there. This is directed at Bookings not the Riad.

Staying at riad Cannelle is like staying in your own house. It is a hidden gem where you can find comfort and restore from the chaos of the Medina. The staff here are amazing: they are happy to give everything you need - flexibility, kindness, directions, useful information and lots of interesting conversations. The food is also delicious, I really recommend having dinner here - one of the best in Marrakech! I am really grateful to have been able to stay here in a very difficult time of my life. I came back truly recharged, I miss it so much already :)

Nothing!

The Riad was immediately welcoming with one of the hosts, Badr, meeting us at the door and welcoming us in with some mint tea. Before this, we had organized a airport transfer with the other host, Adil, through messages on Booking.com, which brought us right to the door. Badr gave us great suggestions for dinner on our first night and some tips for managing the souks. Our room was lovely and spacious, clean and exactly as shown. The bathroom was beautiful too. Breakfast was provided in the mornings. Throughout our stay, Badr and Adil were more than willing to answer and all questions we had for them. Overall, a fantastic place to stay and would recommend to anyone travelling to Marrakech.

Everything was amazing, the Riad was really clean and calm. Their staff was wonderful — very attentive and kind. Especially the manager, Adil, who helped us a lot during our stay. The breakfast was nice, though it was a typical French-style breakfast (lots of sweet options, not much savory). Personally, I would have preferred a more Mediterranean-style breakfast, but that’s just a matter of taste — everything was delicious anyway. Thank you for the peaceful atmosphere, cleanliness, calmness, and your warm smiles.

NA

Riad was exceptional, and beautiful. It was lucky to stay in such a traditional house, we could just chill in the beautiful garden with tradtion decorating. Breakfast was delicious. We ordered mint tea twice here,which was very good. There are doors in front of riad, you have to ring the bell to enter the riad, but even though we were late, the guy was waiting and opened in a minute. so i felt safe from strangers. Market and many restaurants are right next to our riad. Room was clean and everyday they cleaned it. Our host was always welcoming and kind. I would love to visit marrakech because of this riad.

Nothing

Situated down a smal side alley, but I never had any concerns for my saftey and once inside the noise and bustle of the city seemed a world away. The property is authentic, clean and comfortable with some great features and only has 4 rooms. The staff were very attentive, Badr was an absolute delight and looked after me like I was family.

Nothing really springs to mind, Breakfast could have had a healthier option and the internet could have been a bit faster, but I really am nit picking.