Very nice Riad with a great service by staff member ..khalid and Fatima

Service was great I forgot my medication at Riad after 3 days I was back in Marrakech after our trip to Sahara ..staff was so kind and came to Square to return my medication..Thank you Khalid

the staff there is precious , AALi is a very professional , kind caring and smiley person always ready to help, support , advice and have a good word for anyone. We had a marvellous stay. All the staff was absolutely Fabolous and the breakfast was every day different and very nice , we enjoyed the coffee and the very tasty fruits we been offered .

We find that the pictures of the Riad are photoshopped a lot. The Riad is nice and very characteristic in a great location . But the Riad needs a good TLC, the rooms were draftee and cold as the windows could not close properly , The swimming pool is not indeed that one pictures in the photos is much much smaller and is more of a fountain thought. The breakfast area is not indeed the one of the pictures is way different , nice but not as in the pictures. The room were much smaller and the one shown are made bigger and brighter by a very good use of photoshop. We believe the price paid is way too over the quality of the structure , AAli and his staff is precious and really a fab asset for the Riad , all of them weight in gold . thanks you

The Riad was beautiful with an incredible roof terrace with views of the Atlas Mountains. The room was a great size with all the amenities required for our stay and hot water in the shower with good water pressure. Staff were so kind, friendly and accommodating made sure our stay was perfect. They were always checking in with us, advising us on places to go (providing maps and personal recommendations) and happy to help with anything. The breakfast was delicious and they catered to our vegan requests, they were very understanding of dietary requirements and would go above and beyond to accommodate these where they could. The location was also great, super central and easy to walk everywhere you wanted to go but just outside of the souks so was nice and quiet during our stay. Would stay again if in Marrakech and would 100% recommend Riad Star to any other travellers.

Nothing.

The staff are this place’s biggest asset!❤️ever so warm and welcoming. Endless supply of water. Can recommend attractions. Helped us book a trip to Ourika valley even after we we left the riad. The breakfast is super delicious and generous portions. The ladies (3 Fatima’s and Hind) were lovely, recommended where I could get Moroccan soap when I asked and made us incredible food! Ali and Khalid walked to taxi ranks with us a few times as was a bit tricky and were super friendly to my kids. Because it’s a small Riad and there were only 2 or 3 other families which u don’t see all the time, it felt so safe and like a home! I could let my kids (10&12) play in the pool which our room over looks and can hear them and be comfortable. The location couldn’t be better for attractions in the Medina. You can walk everywhere, yet not on a busy road so we didn’t hear the motorbikes or street noise at night at all. Despite being an old-ish riad it’s clean and nicely decorated. Thanks everyone for a memorable holiday 💖 If it’s your first time in Marrakech Madina, I’d strongly recommend booking a taxi through the riad to meet you at airport as no taxi will drop you off at door of riad. There comes a point cars can’t get past and you have to walk this is tricky for first timers at night in the alleys. We booked a taxi with them so Ali met us a taxi rank in Madina and walked us to riad and a man with a big wheelbarrow sort of thing pulled our bags so no stress.

First room (family suite) had such a nice arrangement and two bathrooms but the top one had a smell of sewerage and the shower was very slow draining but they moved us to a different room when we explained Did not feel the Moroccan Hammam/ spa was worth the price. It could really do with an upgrade to its facility maybe sauna and aircon in the massage room and some TLC.

The riad was very fresh and clean with friendly and attentive staff. The rooftop was our favourite place to be: spacious, calming and with a view on the city.

A little bit sterile, warmer lights would have been nice. We woke up the last morning with a room filled with about half a centimeter of water on the floor after the nights rain. Thankfully our stuff didn’t get wet, and we could simply pack and leave the room after having breakfast. The breakfast area was also wet, which they only started wiping after we asked them to. It would have been preferable if the breakfast area was already dry when we got there, and that they would fix our room while we had breakfast.

Ali and the staff, including Lehsan, and the girls, made our trip such a wonderful experience. Every morning we would have a little banter of laughter during breakfast, which was a treat, and we would chat away like old friends. Ali made our trip special and helped us with our requests, he patiently answered our questions and Lehsan, now a trainee, was so nice. He went out of his way to make us feel comfortable and feel completely at home.. ☺️ Khalid from Riad Cinnamon welcomed us with open arms when he heard we were guests of Riad Star and we enjoyed a cup of tea with him.. such a gentleman. All the three properties have been beautifully designed. It was an absolute pleasure to stay at Riad Star and we highly recommend Riad Star, Cinnamon or Spice to anyone who wants a very special.Morrocan experience. We feel your quote "Come a strangers and leave as friends" is apt.,👌☺️

It was a lovely experience but the bathrooms we feel need a little upgrading.

Absolutely loved it! Me and my friends stayed at the Riad for eight days. The hotel was amazing they had everything you could ever need. In the morning we had breakfast which included lots of different foods. Breakfast was very delicious and fresh every day.The staff was really friendly and helpful. When we arrived one of the staff members (Amine) greeted us and brought us tea and cookies to welcome us, then he gave us some ideas and explained what we need to see in the town and offered to book some things for us as well. They clean the rooms every day and whenever we needed help they were available. Amine helped us a lot to get to know everything in the town and feel safe there for which we are thankful. The staff helped us to surprise one girl of our group with the birthday breakfast and it was an amazing surprise-we were so thankful. The riad also has a really beautiful terrace which you could use at all times to chill or sunbathe. Overall we enjoyed our stay a lot and we definitely recommend!!

My recent stay at Riad Star was nothing short of exceptional. From the moment we arrived, we were greeted with warmth and genuine hospitality. The staff, including Amine, Sayed, Fatima, and fatim-zahra went above and beyond to ensure our comfort and satisfaction throughout our entire stay. One of the highlights of our experience was the fresh and delicious breakfast served every morning. The variety of options and the quality of the food truly exceeded our expecttions. It was the perfect way to start each day of our stay. In addition a beautiful cake was made especially for me to celebrate my Birthday (I am forever grateful for this 😊!!) Safety was also a top priority at Riad Star. We were impressed by the attention to detail and the measures taken to ensure the safety and security of all guests. In the evenings, we were even escorted to and from the Riad, providing an extra level of peace of mind. Overall, our stay at Riad Star was nothing short of memorable! We can't wait to return for another wonderful experience. Highly recommended for anyone looking for a truly exceptional Riad experience.

I can't recommend this riad enough. Location is absolutely amazing and they made every effort to make it a home from home for us and our 2 and 6 year old. Beautiful riad in every way, stunning decor. The Ebony room really suited our needs with 2 double beds and enough space it didn't feel cramped. They welcomed our two children (who are not the quietest!) in every sense, encouraged them to use the dip pool, furnished them with sweets and biscuits, gave them hot chocolate and were generally super thoughtful and affectionate.

Nothing. It was outstanding in every way. The staff make this a warm and wonderful experience.

The staff! They are what made our trip amazing! The location is right at the centre and close to the souq! Only coming back at night is a little risky! Make sure you have the location on your maps or else you will get lost especially as there is no signage outside! The property is a little dated but it’s a riad so it’s bound to be like that! Loved the stay and the breakfast but overall the people especially Ali, Khalid and another lady I don’t remember her name

Non