Everything!!!!From the moment we stepped through the doors, we were greeted with warm smiles and seated comfortably while our room key was being arranged. Every touch felt personal. Every member of staff was smiling, welcoming, and genuinely eager to help. The facilities were outstanding. I’ve stayed in many great hotels around the world, and this one was easily on par with some of the best five-star experiences I’ve ever had. But what truly made it stand out—the reason I’d call it the best experience I’ve ever had—was the staff. Every single person we encountered seemed handpicked for their warmth and attentiveness. You could tell they genuinely cared about each guest’s stay and overall experience.

Nothing

Really good location, within walking distance of the Medina, the Kasbah, Tour Hassan etc. Beds are extremely comfortable, and the shower is excellent. Nespresso machine in the bedroom was great to have. (you can buy extra coffee capsules in the nearby Carrefour supermarket). Pool area is very pleasant.

The hotel staff were all very nice but not very well trained. We asked about the possibility of getting a tour guide to do a walking tour of the city and we were handed a map, to do our own walk! A woman phoned our room from reception, to see if everything was ok but hung up when she couldn’t understand us! We asked hotel staff to help us order a taxi to get to the airport when we were leaving; they got us a really old car that started to break down a few minutes away from the hotel (and we had to jump into another taxi). The food and drinks we had at the hotel were very expensive (e.g., a local bottle of white wine was 550 MAD here and we got the exact same bottle at another luxury hotel in Salé for 330 MAD), so I would not advise eating here.

Was so impressed with EVERYTHING! Concierge was incredibly helpful with booking transportation for us from Casablanca with ever changing flight times. Upon arrival at 3am were warmly greeted by front lobby staff and bell hop service. We were joining a tour and we preferred not to switch rooms. The front desk accommodated — allowing us to keep our upgraded room for 2 nights. We were astonished with the beautiful and elaborate and incredible decor throughout the hotel. The yards and pool area are beautiful and comfortable. Everything was so clean! The breakfast was top notch with so much selection, even gluten free options. We had dinner two nights and enjoyed fabulous food! We also treated ourselves to the spa services (ritual Celeste — massage and hammam) which was a wonderful experience. So overall we loved everything and felt very pampered. Every staff member that we encountered was so helpful and professional. Would rate the hotel 10++!

Absolutely nothing. Would not change a thing!

This hotel in the heart of Rabat truly deserves a five-star rating, and I’m already looking forward to staying there again. Its central location made it incredibly convenient to move around for my meetings. My room overlooked a lush garden with mature palm trees, providing a serene and picturesque view. The bed was exceptionally comfortable, the room spacious enough, and the staff were wonderfully friendly. I appreciated the seamless airport pick-up, which set the tone for a great stay. The food was outstanding, especially the traditional Moroccan dishes, and the Wi-Fi was fast and reliable. One standout touch was the use of argan oil in all the bathroom products—an authentic and luxurious detail. As a light sleeper, I especially valued how quiet it was at night. This hotel perfectly balances comfort, service, and attention to detail. Highly recommended!

The cleaning team occasionally arrived earlier than anticipated in the morning to service the room.

Very nice and supportive hotel team. Especially Mme Loubna and Imane and Mr Mbarek. Truly recommend.

The interior is like a museum. It's worth the visit just for that. Excellent staff. Concierge was especially good: he directed us to Chellah, which happened to open for only two days during a period of reservations, and which turned out to be a highlight of our stay in Morocco. Dalal at reception desk was exceptionally kind and helpful. Mohammed, our server at dinner in the restaurant, was a delight. We could have talked with him for hours. We discussed languages, Moroccan food, art, architecture and history. This was the beginning of our stay in Morocco, and it prepared for us for all we had to look forward to seeing. Finally, breakfast was delicious. Included every treat you can imagine. We didn't stay long enough to try the pool or the spa. We enjoyed the location, which was a short walk to the Medina, the Andalusian Gardens, and the Kasbah of the Oudayas.

My husband and I had a fantastic stay at La Tour Hassan. The hotel is beautiful and what makes it even more special is the staff - willing to go above and beyond to help you have a great experience. A very special thank you to Loubna that was extremely welcoming and made our check-in experience very pleasant! Also Imane and Jouness at the front desk made us feel comfortable and welcomed and were always so nice, any request was accommodated easily and quickly. The food and service at the bar and restaurants were also excellent!

In all my years this was one of my favourite hotel experiences. From the moment we arrived we were made to feel special - Wong on the front desk was cheerful and welcoming and even managed to check us in a little early. It was a special occasion and they upgraded our room. It had a WOW factor from the second we opened the door. The view was incredible and the fact I could lie in bed and look at the swimming pool was a real added bonus. Our dinner and breakfast were of the highest quality. Breakfast is a mixture of service and self service. There is much choice but do not hesitate to ask if there is anything you would like brought to your table. Rarely do I leave a hotel without any negative comments, however small. My only disappointment was that we were only there for two nights ! a big thanks for all the staff specialy Najwa , Dalal And Kader for making it a memorable experience.

My stay at Hassan Tour Palace was an exceptional experience, thanks to the outstanding service across the board. From the receptionist's Loubna and Imane warm welcome and efficiency to the meticulous attention to detail by the housekeeping team Amal, meryem and Ibtissam, every aspect of service was top-notch. The restaurant staff, including the managers, were attentive and provided an exemplary dining experience where I’ve felt I had never to worry what I will order, it was like having a private chef and staff that knew what I would like to eat depending on my mood big thanks to Sidi Mohamed and Hamza and the amazing chef Yanick. I was going to forget also the amazing Spa experience Meryem, the therapist, provided an incredible service. Her expertise and gentle approach during the hammam and massage left me feeling rejuvenated and relaxed. Her attention to detail and professionalism are commendable. The professionalism and friendliness of all staff members made my stay truly memorable. Highly recommended for anyone seeking a stay marked by exceptional hospitality. And sorry I couldn’t remember all the names of everyone but I will comeback for sure everyone made me feel like I’m at home. Thank you guys !!

First, the staff were extremely welcoming, attentive and professional. The service truly stood out and contributed greatly to my overall experience.

The hotel itself is wonderful, with excellent facilities and a great atmosphere. However, i did find that the rooms could benefit from some updates (old and some stains and dust in few areas). I expected a more modern feel and some improvements given the 5 star rating.