Charming place, gorgeous suite (they even gave us an upgrade so we looked over the canal ❤️), THE LOCATION WAS PERFECT! Only blocks from the center of the old section but on a very quiet street. Had almost zero interaction with the staff, but the woman we talked to that buzzed us in was very friendly. The guy there during the day wasn’t terribly friendly or communicative. When he came to clean up our room and we were still there he just left towels and skipped cleaning for the day even though we were gone most of the afternoon.

Please note that there is no lift. We arrived after hours, our room was on third floor and there was no one available to help us carry our luggage up the circular stairs (we had a considerable amount of baggage as we were on a 6 week, 2 continents, 3 country trip that required clothes for climates cold & safari and a hot beach)). We are in our 70’s so it was a challenge but we managed and it was worth it to be in the fabulous suite, we would stay here again in a heartbeat!

Excellent location, close to the centre but on a quiet canal quai. Good underground parking just across the canal from the hotel. A wonderful historic building with a lot of character and perfect views. The top-floor room is very large and airy, looks stylish with exposed roof beams. Everything is spotless clean. The staff is very friendly and helpful.

Historic buildings have their constraints. There is no lift; to reach the top floor room, one has to climb two storeys on a very steep spiral stair. Going downstairs with luggage is quite tricky.

Fabulous location. Very central but on a quiet street. Historical Dutch canal house, recently modernised. Large comfortable beds. Friendly, helpful staff. The lock on our door broke but it was fixed very quickly.

Could potentially be noisy due to the historic nature of the building and the wooden floors. We could hear the people below us just watching tv and talking. Fortunately they didn’t talk often but this could have been really annoying! Ear plugs are supplied in the rooms. On the other hand I enjoyed the sound of the church bells and they don’t ring all night.

Amazing room in a lovely city. The staff were really accommodating and allowed us to store our bags when we arrived early and left late. A particular highlight was the bar room where they had set up a beautiful Christmas display in the cellar. The room itself was really big with a lovely bed. The bathroom was lovely with a large shower and bath so were spoilt for choice. A coffee machine was a nice touch. It was really lovely!

The window in our room rattled throughout the night as there were extremely strong winds (storm). I think it would be a quick fix though and the only issue we found!

The staff were friendly, helpful and really engaging. The rooms was nice and felt opulent. Breakfast was very nice but felt small compared to other places we've stayed. Really central spot.

Parking! Selected places with Parking - Parking is on street at a premium or in a car park some distance away. This meant an additional 16 euro when I expected the hotel to have some! Not clear on website. Also breakfast felt expensive for its size - although beautifully presented.

This was our second visit to the property. We were warmly welcomed when we arrived and found the team during our stay, very friendly and helpful. Being able to store our bikes safely overnight gave us peace of mind. We stayed in the Loft room with a nice view over the square and sitting area. We enjoyed a breakfast of local ham and cheese, croissants and omelette and yoghurt with fruit. A great start to the day!!

Obviously being in the loft room there are lots of stairs. Also the beams are quite low and so getting up in the middle of the night for taller people can be a challenge.

The room was lovely and the bed comfortable. Bathroom and toiletries were very nice. Location is great.

There is some noise from perhaps an office next door and one can hear conversations through the wall. It would be nicer if the bed was one double bed rather than two mattresses put together. The bar and seating area downstairs is shut in the evenings and the door locked. This was a shame as we wanted to sit downstairs with my 89 year old friend who was visiting us. He managed to climb all 3 flights of stairs to sit with us for an hour.

Room very well appointed with everything needed for a comfortable stay. Location was perfect as it was away from the main business of the town centre but everything was within easy walking distance. Staff very friendly.

Room was described as 'terrace with city views' but the terrace was a rather dull uninspiring space - would need to climb out of the window to access it from the room and there was no view of the town/city

Wonderful hotel in a beautiful historic building right in the centre of Leiden. Generous rooms with modern bathrooms, while maintaining authentic details and character. Very friendly staff, although they are not there until late, so after 18:00 no staff on site, which for me wasn't an issue.

You can hear the loud bells from the clock tower close by until late at night and early in the morning, although there were earplugs provided in the room. Quite noisy in general: creaky stairs, thin walls, etc. Not an issue for me but for those very sensitive to sound, be warned! Room lacked a desk or surface to work on.

Wonderful small, relaxed hotel in an excellent location for walking the city. Easy access by bus from the train station. Very good facilities and staff. Clean and comfortable room with great bathroom. Hotel has lots of new oak stairs and panelling which looks beautiful. We had the topmost room which was good for views and quiet but challenging for 70+ year old knees.

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