The room was spacious, especially the bathroom. The front desk staff were friendly and helpful. The location was excellent, very near to the central station. The bed was terrific, and the view outside the window was a plus. The lift was a plus - spacious and fast.

The breakfast area could have been organized better so people would not bump into each other. The breakfast selection was sparse, but it could have been because I was a bit hungry then. The guests at that time were a bit noisy, too (not the hotel's fault, of course).

The location is amazing, alomst a minute walk from the central train station, supermarket and convenient store are right next to it, behind the hotel is a lovely place to walk and close to good restaurants. Staff are friendly and welcoming. The view from my room was good and shows the area behind the hotel with nice windmill and churches tops. Cleaning staff was respectful as i was having meetings in early mornings.

The room was small (double) and not enough space for clothes and no space at all for the luggage. The hotel and room felt very outdated, lights were turning on and off and all felt old. No amenities (at least have a pair of one-time use slipper) The bellows were soft but too thin and wornout i had to use all three to try and sleep. Very expensive compared to what is provided.

I could see a windmill from my room! Hotel is across from train station, which was perfect because we did day trips to Delft, The Hague, Amsterdam, and even took the train (20 minutes) to Schiphol Airport on the last day. And yet it was an easy walk to all the sights in Leiden, including Botanic Gardens, Japanese museum, said windmill, Mayflower homes, the concert hall. Thorough daily cleaning. Cleaner always remembered to top up the UHT milk for my tea. Rooms were sound-proofed.

I didn't like the squeeze bottle for hand soap. Too hard to squeeze unless you're a professional wrestler. Please give me a tiny bar of soap.

The place is conveniently located in the centre of Leiden. It is convenient to travel anywhere, either by bus or train. It is convenient to get food and shopping.

Staff, not everyone, is friendly. Exceptional could be due to language. Even I can speak their language. Overall, my grade to staff is 4 stars.

Perfect location, just across the street from the train station and buses. Supermarkets and a drug store on the same block. Very close to museums, restaurants and other places of interest. My room was clean and comfortable. Often a room for a solo traveler is quite small. This one was larger than most. The staff were friendly and accommodating. I was allowed to check in early since my room was ready. This was mush appreciated! Excellent breakfast with many choices.

I have stayed at many ibis hotels in different countries and cities and you always know what you to expect. They are standardized and basic, yes, but they are always clean, they have what you need and not at least; the beds are comfortable. That is why I keep coming back. The best feature with this particular hotel was the location just across the street from the train station.

The breakfast was good, but more expensive than at most of the restaurants in the city.

Among the advantages of this hotel I'd like to mention the central location, close to the main station, supermarket, city centre and 30 minutes from the sea. The service was great, we got clean towels and coffee/tea every day. The staff were really nice and helpful.

If I really have to mention something I liked less, but which is by no means a negative aspect, I would say that perhaps the water jet in the shower was rather weak. Maybe it was because I was on the 6th floor.

The service provided by the staff and receptionist. Very kind even though I did not speak Dutch they were incredibly knowledgeable about Leiden and I cannot thank them enough for the recommendation to visit Annie’s restaurant. They also helped me with a plug adaption at 4 am Breakfast was very good. Clean, delivery consistent. Thank you from the Irish guy

Not much to fault. The location is amazing. It is in the centre of Leiden

Central location next to station, very comfortable hotel with very friendly staff. We arrived early in Leiden & were able to check into the room & after our stay we were able to leave our luggage at no extra cost, which was much appreciated.

Didn't get on with the bedding, too heavy & made me feel sweaty because of fabric. Toilet paper was pretty thin - our earlier stay in Den Haag used bamboo toilet paper to be environmentally friendly & it performed much better, so would highly recommend Ibis to look into.

The hotel in general is very nice. Well located and reasonable price. It is still expensive but that's because all is expensive in NL. Check-in and check out super efficient and the staff very kind. The room had everything we needed, including TV, AC, and kettle with coffee and tea. The fact that it is a recognized franchise gives us a lot of confidence, and they make up for their name.

We were told in advance that maybe it wasn't possible to get a double bed, but maybe two singles put together, the problem is they don't remain together and we ended up having to pick one side or the other to sleep.