The pool was closed and had maintenance. They did not mention it during the reservation. They should mention these kind of things to the guests beforehand.

The rooms are spacious and comfortable. The pool area is very nice and with a direct access to the public beach. The staff is always welcoming and smile. The cleaner of our floor/wing was particularly nice.

The hotel is 25 years old and needs a bit of refurbishment but it is still a very good hotel. The lobby was closed and in the process of being repared.

The main advantage of this hotel its exceptional, wonderful, native Omani-styled lobby. Every minute spent there is unforgettable.

It is a pretty old hotel and its facilities mostly are ... a little bit tired. The Tuscany restaurant is good enough but it is not 5* hotel restaurant for sure. The pool is small and the bar there didn't work. The SPA facilities and the Club lounge zone are also very old and need renovation... They are not bad, but you are expecting usually a little bit more from a 5* hotel ...

Here's a well-crafted review of the Grand Hyatt Hotel Oman that highlights its features and your positive experience with the front desk: --- **Review of Grand Hyatt Hotel Oman** I recently had the pleasure of staying at the Grand Hyatt Hotel Oman and was thoroughly impressed by the exceptional service and amenities. The hotel is perfectly located, providing easy access to many nearby dining options, making it an ideal choice for both business and leisure travelers. One of the highlights of my stay was the amazing breakfast buffet, which offered a wide variety of delicious options to suit every palate. The food was fresh, beautifully presented, and the staff was attentive and friendly. The hotel’s gym, jacuzzi, and spa facilities were top-notch. The gym was well-equipped, allowing me to maintain my fitness routine while traveling. After a good workout, relaxing in the jacuzzi and indulging in a spa treatment was the perfect way to unwind. A special thank you to Mr. Shabib at the front desk. His professionalism and kindness stood out during my stay. He went above and beyond to ensure my comfort, upgrading me to a suite even though my stay was only for one night before driving to Salalah. His attention to detail and warm hospitality truly made my stay memorable. Overall, the Grand Hyatt Hotel Oman exceeded my expectations in every way. I highly recommend it to anyone looking for a luxurious and comfortable stay in Oman. I look forward to returning in the future! --- Feel free to customize or add any additional details that you think might enhance the review.

only if they had their swimming pool not under Maintiannce , and also if they could have the pool table to a public place so kids under 18 could also play .

Staff was amazing and very friendly. I told them before that we were coming for our wedding anniversary. The room was ocean view and they sent us a cake. They remembered every detail. We booked several activities with the hotel and the activities were all well planned and perfect. I definitely recommend booking day trip to Dimaniyat Islands through the hotel.

The pool and the restaurant next to the pool was under rennovation but the hotel provided free shuttle to another pool, so that was not a big issue for us.

The staff was amazing specially Ali at the reception. Due to the EID holiday and the hotel being almost full they had to delay our checkin a little bit. However, Mr. Ali was amazing and offered us a room upgrade plus late checkout for the inconvenience. Moreover, when he knew it was the birthday of one us he took the liberty and arranged for a birthday cake by himself. The rooms are really big and spacious. The breakfast was amazing, so many options to choose from. They have access to the public beach. They have a nice pool bar as well as pool restaurant with sheesha.

I just feel like it’s an old hotel that needs a little bit of refreshing in terms of furniture and lighting.

We had an absolutely wonderful time at Grand Hyatt Muscat Hotel. The hotel felt grand, without feeling cold. It was very welcoming, warm and tastefully decorated. The food at the restaurant is extraordinary. We would rush back to the hotel to have our dinner there because they had so much variety, the food changed daily and it was very fresh. The rooms are spacious, ours overlooked the sea. Even though the hotel was redecorating its main restaurant, the terrace is stunning and has a wonderful view, so I don't feel like I missed out. I can highly recommend anyone to stay there.

Great somewhat faded decor. The staff we met couldn't have been nicer & more professional. Abdullah T at breakfast was extremely polite & helpful, and the Nepalese concierge was excellent too. Thank you both very much indeed; you couldn't have been kinder.

The fact that our bedroom overlooked a building site. The workers got going at about 0500 hours and two JCBs, a Komatsu and someone hammering corrugated iron didn't exactly enable a lie-in. However, I have a feeling that those who book into 5-star hotels through websites like Booking.com are regarded as second class citizens .... so "give them any old room regardless of problems" is the norm. Our fault therefore! Make no mistake though, it's a lovely hotel probably best suited for the older generation

A great luxurious hotel with excellent service. The staff was next level friendly. The rooms are large, clean and very comfortable. The breakfast was amazing! The hotel has several restaurants. We ate at both the Pool restaurant (Marjan) and the Italian restaurant (Tuscany). Both served high quality food and drinks. The pool is very pleasant with plenty of places.

Food and drinks are a bit expensive here, but that's to be expected at this type of hotel.

The hotel kept us very informed about the renovation work that is going on at the moment. However, the work was so well separated from the residential areas that you couldn't actually see any work being done !

Nothing about the hotel but think it's disappointing that Booking.com don't mention anything about the renovation.