I had a booking at another hotel I won’t disclose the name but they messaged me so many times before I got there, which to me was suspicious and violation of privacy, so I switched my reservation to Best Western Premier Islamabad. I am so incredibly happy I switched to this hotel. It was my first time Islamabad. The hotel was very friendly but same time very private and respectful. The room service is just amazing… all of the foods were extremely good quality foods. The bread basket in American breakfast was so delicious and the fruit was so fresh and real (in America I am very skeptical of what I am truly eating.) All of my Mutton dish were absolutely delicious specifically Hyderabadi Biryani (most delicious). I ordered this more than once… Get this dish spicy… (and if you’re not Pakistani) just get a sprite with it, even as American and spicy it was the most delicious. I didn’t go to breakfast buffet but next time I will, this visit I just preferred the room service. The room service was so exceptional. They are very hard working and respectful. The mattress was so comfortable. The room had waters and they stocked the room with water, so I appreciated this soooo much! There is also an Asian restaurant down in the lobby. I also didn’t try but next time I will. In general everyone was respectful even in times of language barrier and they are very rapid to solve any issues at hand. This is my first visit to Islamabad, but won’t be my last. Thank you so much for exceptional service, respect, privacy, and just so much help on any issue I had. Next visit I will be bringing my family to this hotel so we will be getting multiple rooms. I am so happy to see things for myself in Islamabad, instead of listening to the islamaphobic lies of the electronic media. Truly exceptional place, Pakistan. A gem for tourism, everyone was so kind and I am so incredibly greatful and thankful for all hospitality I received. Salam.

I prefer to pay laundry at time of receiving because I needed to do another foreign money exchange and at checkout I paid. Thankfully I still had like 21000 rupees left so, it’s no big deal… and everything was truly exceptional. So for me this is not a major issue.

Najum was very helpful & accommodating. The got good breakfast options. Live omelette bar etc

The only thing I hated was that checking is excessive for no reason, I get checking bags & stuff for safety but they make you sign a waiver if you bring your own food into the hotel. Which is ridiculous & I’ve never seen another hotel do this. They even expose your food to X-ray, when they scan it, which I’m sure can cause serious health issues for people. Hotel needs to get rid of this weird policy.

Amazing experience, brilliant location. The pool was a lot of fun. You get to see the beautiful mountains surrounding Islamabad from up there. Our stay was for 3 nights. First time in Islamabad, and their hospitality blew us away. Definitely made our stay memorable. Very friendly staff. Always making sure we were comfortable and well looked after. Bumped us up and gave us free Executive Lounge access, which was awesome cause we got free snacks the whole day throughout our stay. They even picked us up from the airport and dropped us off there for no extra charge. They went above and beyond to make our stay special. Highly recommended!

Nothing in particular. However, one thing that could be improved is the food options available at breakfast.

Had an excellent stay at the hotel. Check-in was quick and efficient, and I was pleasantly surprised with a complimentary upgrade to a suite with access to the executive lounge. The room was luxurious, spacious, and equipped with every possible amenity. Everything was immaculately clean and well-maintained. The staff was extremely supportive, accommodating, and displayed outstanding hospitality throughout the stay.

The only area that could use some improvement is the restaurant — both the food quality and presentation, as well as the overall decor, could benefit from an upgrade to match the otherwise high standards of the hotel.

It was my sons 1st birthday so i booked the deluxe suite, as i arrived was welcomed by hotel staffby 2 gentleman in particular but dont know their names, all i know they said they were from kashmir. They upgraded me to the exec suite and OMG it was the best room ive stayed in my life by far and i have travelled the world quite alot. Just WOW! If you are booking with these guys and if your able to afford exec suite go for it as it was a wholesome experience. There was another HK-attend named Noman Zafar who was great also. By far one the best islamabad. Many thanks to all you guys

name tags for staff

This is now my go-to hotel in Islamabad. I stayed here in my last visit and definitely would be my only choice in future also. This is a newly renovated hotel. The rooms are very modern, clean and comfortable. The beds are really comfy and love the vibe of the hotel and the rooms. The staff are very welcoming, courteous, professional and amazing. Special thanks to Ms Miss Huma atbar at check-in who took care of us and accommodated our requests. Also Mr Waheed and from housekeeping Munsif khan who did a wonderful job. The restaurant staff at buffet breakfast were also great.

Nothing

The location and security are unbeatable, with attentive staff enhancing the experience. I rented two rooms—a king adjoining a twin—which was perfect for our family setup. The Executive Lounge, open from noon to 7 PM, offered a quiet space to unwind. Dining options ranged from Thai and Japanese to classic burgers, all of which were tasty and well-prepared. I’ll definitely be staying here again.

While the room price was slightly on the higher side, the quality and service made it worthwhile

I really enjoyed my stay with the excellent room & services. The staff is really helpful. I would like to specially mention the staff names who give me really help Mr. Uzair , Mis. Huma & Mis. Fatima. They give me favours really. Thank you so much 🙏 I really appreciate it & I recommend everyone if you want to islamabad stay here.

Washroom doors should be locked & they shouldn't be transparent. Like in using the toilet I was not comfortable it was like that there was no privacy . Not bad for single person but if guests sit outside it becomes awkward.

Property is very clean and best thing is the customer service. We met Awais on front desk on the first day. He has great communication skills and an asset to this hotel. He made sure our stay was comfortable and upgraded us to a business suite. We stayed 3 days and enjoyed the hotel facilities to include gym, massage and swimming. Most tourist places are within 10 mins by car. Due to protest most roads were closed on the day we were leaving. The hotel driver was so brave and knowledge to take us to the airport.

Location is very quite and customer service is great

We were travelling as a family of four adults and had booked two rooms. The staff were excellent. I had requested early check-in and was accommodated about three hours early. The executive lounge was closed on account of Eid-ul-Adha holidays but a trolley of complimentary snacks was made available to us. Our luggage was transported to our rooms by a porter/concierge. The rooms were spotlessly clean as were the bathrooms. I particularly liked the energy efficient air-conditioning system that would only run when the room was occupied and the card key was in place. Checkout was a breeze and we were dropped off at Islamabad international airport in an air-conditioned van. The vehicle was arranged so all our luggage would fit easily. Excellent experience.

The shower space needs to be re-worked. The glass separation is inadequate and the entire bathroom gets wet during a shower.