This hotel is exceptional, great value for money - staff from front desk, gym/facilities manager was so friendly , restaurant staff, the property cleanliness, snacks and hot drinks in the day and cocktails in the evening. The live music on Saturday and Sunday nights were awesome. Prompt attention to details and celebrations of heroes were epic. Would come again ! Food in the restaurant was great, cooked with passion and staff delivered excellently too.

Staff attended to issues promptly and that was enough for us.

The staff offered excellent service from the moment we arrived. They are kind, welcoming and funny too, good vibes all around - it made it so easy to get comfortable. The rooms met our expectations and the facilities are unique, gaming room and karaoke was lots of fun! The food was delicious and filling. Also 10/10 best hotel decor award, loved every detail

The pool was under construction when we arrived - this was one of the things the children were looking forward to so they were a little sad to not have been able to experience it. Not sure if this was updated on the listing when booking, but it may be useful for prospective guests to know beforehand. Other than that, all perfect. We wish we could have stayed longer!

The staff were very helpful and receptive to questions. And I had a lot of those, questions 😅 Teenage nephew was absolutely fascinated with the theme, decor, and snippets of information visible everywhere he went. He said it felt like a mini museum to him. There was a lot of activities available too, so if didn't feel like just the usual staycation. There were some we weren't able to try in the single night we were there, but that just means we'll be back. :)

Parking was limited to the area outside the hotel. Suite has AC in the room but not the sala area.

Room and ensuite bathroom were more than comfortable for two. My room had a balcony which for a smoker is great, since the hotel is strictly non-smoking. The hotel is lovingly personalised from top to bottom by the owner. Quite a treat to stumble on the collection and read the infobytes. Free coffee through the day. Good robust coffee too! Food on the menu at Heritage Restaurant is more than great. Recommended. WiFi is free, available everywhere and good.

Breakfast was overpriced and underwhelming. Not the greatest location in terms of dining or nightlife. But you can get around Manila easily from the hotel using Grab. The reception will even book you a Grab if you ask.

Excellent service, staff were ready to help with any problem we had. Room was more or less perfect. Everything was very comfortable. Many interesting things to see within the hotel. Room theme was charming, we got the William Gretzky room. Included breakfast is one plate per guest of traditional Philippino comfort cooking! Free coffee all day!

Food at restaurant was somewhat expensive. Games room's selection was more sparse than expected, with some board games being extremely damaged from use. A few small problems with things in rooms, like doors or faucets getting stuck open.

A good sized room with a balcony. The bed was comfortable. The bathroom was good. Getting a little worn but it was no issue to me. There is a pool and spa upstairs alone with a bar and restaurant. There is also filtered water on some (maybe all) levels. There are cakes or doughnuts as you enter. There is a 7/11 right next door. The staff were so helpful and accommodating.

the location was accessible to the places that we were scheduled to go,transpo is convenient.the rooms were clean and staff were attentive to our needs

the key cards sometimes malfunctioned but it was easily resolved, only 3 hangers were in our room no available no racks or hooks where we could hang our clothes. sometimes we struggle to find a staff to attend to our needs in the roofdeck

I liked how the temperature of the pool is just perfect for hot weather and the taste of the iced caramel macchiato was really good. It's also great that they have a water dispenser down the hall.

There was no thermos or mini refrigerator and I spotted a small roach in the bathroom. The room we stayed in didn't have the QR code to view the menu while the other room where my parents stayed had the QR code so we had to borrow from each other.

The location, accessibility, front office staff (day shift and night shift), management, etc. kids will enjoy this hotel because the hotel has educational/superhero comics related monuments/ornaments all over the hotel.

It is convenient to have a 7-Eleven next door, especially during a long stay with family. However, anyone visiting 7-Eleven should scrutinize their bill/invoice because it has been caught out that the cashiers are cheating customers and the relevant management has been informed. Cashiers either double punch (invoice you incorrectly) or give you money short when they owe you. During a particular date, we had seven different incidents (inaccurate invoicing or balance short) and we decided to escalate the incidents to the management of the hotel and 7-Eleven. So be aware and mindful of what you are been charged and what you receive as a balance.

I liked how the staff were attuned to what I needed. I'm very particular with the small details of my requests and they were able to deliver.

The aircondition. I have severe rhinitis and the aircondition triggered it when I turned it on and a cloud of greyish dust spewed out. I took a wet tissue and wiped the top of the aircondition and a clump of dust stuck to my tissue. The filter of the aircondition also needed a much needed change because it gave off this musty wet smell.