I stayed at Crystal Suites Chez Helena for 5 nights with my adult daughter in August 2025. The apartment is in a town house building, conveniently located in kazimierz where it literally next to the old synagogue, several restaurants in front of the townhome, bars and shops within several minutes walk. From there, we walked to Old Town, Jewish Ghetto, and Schindler's factory museum within 20 minutes! The place itself is very clean, quiet and air-conditioned. It's spacious, compared to a suite in a hotel. It has the living room, kitchen, bathroom and best of all it has a personal washing machine, a private little yard! The decor is sort of French country interior which we liked it very much. What's worth mention is the host/property manager Anna. Her hospitality and kindness in her service is the best I've ever seen. Besides checking-in and out, she provided a lot of tourism advice, and even helped to book a couple of dinner reservations. Anna provided the ideas/locations/timetables for gifts/souvenirs/public transportaion/tour choices, making us feel that we have a local friend in town for insights. Her communication through What'sUp App is always timely with excellent English. In a nutshell, I highly recommend this place for your stay in Krakow.

The location was excellent—very close to all the main attractions and super convenient for getting around. Although the street outside was often busy with visitors, the soundproofing was great and we couldn’t hear any noise from outside at all. The room itself was clean, cozy, and nicely decorated—it really felt like home. The two of us stayed for 5 nights and had a very comfortable experience overall. It would have been even better if a few extra towels were provided.

The main entrance door to the building was a bit tricky to open at times, which took a little getting used to. It wasn't a big issue, but clearer instructions or a small sign might help future guests.

Absolutely adored this place! Clean and spacious and a superb location in the heart of the Jewish Quarter. We felt like we were locals. Restaurants literally in the doorstep and everyone so friendly. We were welcomed at check-in and staff available by phone anytime. We were lucky enough to check-in early and out late, which was great for our flights. Suite had everything we needed for a really comfortable stay. 20 minute walk to the main square or £3 in a bolt. So many gorgeous restaurants and cafes nearby. We loved being in the Jewish Quarter and wouldn’t hesitate to book this place if we ever return.

Front door hard to shut but not too much of a worry as it’s opposite the police station.

Fantastic place with lots of history and cosy terraces on the doorstep. Did not experience any noise nuisance. Nicely located in the Jewish quarter of Kazimierz, and with a few minutes you can walk across a bridge and be in Podgórze. Great breakfast available just a three-minute walk away. Would love to stay here again.

+ Our host Anna was friendly and very helpful. It's was nice to come to the place where you get to meet your host. + Location is perfect in the Jewish quarter. + Apartment was cosy and clean. It felt like home. + Air conditioning and washing machine. + Walking distance (1,8 km) from main train station. + Good breakfast in a good restaurang.

There were nothing we didn't like.

The apartment is truly wonderful! This place was once the living sanctuary of a famous fashion icon, adding a unique and charming atmosphere. The flat is very comfortable, located in Krakow’s historic Jewish district. * Close to the city center * In the heart of the historic Jewish district * Very comfortable and spotlessly clean * Quiet and peaceful environment * Great dining options nearby with live music

I chose this accommodation because I was looking for an airconditioned place with 4 single beds in Kazimierz, and it was rated very highly. I didn't realise the building itself is a historic landmark, and is located in the best part of Kazimierz. The square contains several tourist sights, and is a couple of streets away from noisy nightlife, so we heard none of it at night. It is 2 mins walk from a tram stop, across the street from the golf-cart tours, and surrounded by charming restaurants with outdoor seating. The staff are quick to answer any queries, carefully organize arrival/departure logistics, and are very flexible based on guests' special requirements. We got the penthouse suite on the 2nd floor, with 2 bedrooms and a kitchenette. It seemed to be freshly renovated, bright and cheerful, with all the amenities we could possibly need. I highly recommend this place out of all the many places I have stayed at in Krakow over the years.

Clean place and excellent location in the jewish quarter.

They had a washing machine but no dryer. I wish the AC would have been able to work as it was quite hot but it stated in their booklet that thy only turn it on during summer months. It was May and quite hot on the top floor.

Great location in the heart of the Jewish quarter, restaurants right outside with live music. Most things within easy walking distance. Accommodation was as described, small but good facilities and well equipped. Anna was very good, friendly and helpful, happy to book things for us and recommend places to eat etc.

Nothing.

The manager was very helpful. The location is great, a short walk from the old town, with plenty of interest on the way there. The apartment had everything we needed for a 2 night stay.

A lift would have been helpful but we did know before we arrived that there is no lift.