Simply everything. Welcoming, helpful and quick communication. Easy assess at any time of day or night if flights get delayed. Beautiful room and loved the choice of LPs for the record player! Great location for trams/Auschwitz tour pick up/train to mines/walk to Old Town or Schindler’s Factory. Amazing buffet breakfast over the road (green door). Instant response to my pulling one of the curtain hooks off (sorry and thank you). Second time back…even more lovely than the first! Thank you Marzena for your generous welcome and it was a pleasure to meet you.

Absolutely nothing!

I really love the staff (Marzena and Iryna). They are very kind and resolutives. Also Marzena, the manager, explains me some things concerning Kazimiers, the city, and other places in Kraków. The location is also really nice, in the heart of jewish cartier, Kazimiers. There are a lot of bars, restaurants, cozy shops, 2n hand shops, nice streets, sinagogas, museums, etc. It's a chill but also vibrant neigbourhood. I recomend Kolanko n°6, just in the street in front of the Hotel, for Breskfast. They serves a buffet Breskfast from 8 am to 12, for 42 zlotys. They a nice and cozy interiors, also a very nice interior garden (see photo of the Breskfast in the photos attached).

All the things was really nice. In my case, I make a reservation for single person and the bedroom has individual beds. I usually prefer bigger beds, but despite this, matress and bed was really comfortable.

I stayed at this property over ten times in the last twenty years or so (previously it operated as a full service hotel) Fantastic location in the middle of Kazimierz district. On top of the best Argentinian steak house in Poland. Next to all the best bars of Plac Nowy. It is now run „automatically” with coded access to the keys etc, which is efficient. Rooms are furnished in the „old Krakow apartment style” which is a very nice touch.

My room this time was on the third floor. It was perfectly manageable for me (65), but if you prefer a lower floor accommodation you should ask for it when reserving the room.

The place has a perfect location to reach all tourists attractions. There are many good options around the accommodation to test the delicious local Polish cuisine. The room size is ideal for a solo traveler and spotless. Good water pressure. No elevator but I had no trouble with that. No noise despite being close to many restaurants. Comfortable bed. I was allowed to check in earlier by contacting via telephone with the person in charge. The breakfast is not served in the hotel but in some restaurants around.

Great location in the Jewish quarter. Plenty of bars, restaurants, and supermarkets around the local area. Around 15 minute walk from the old town (I walk fast). Good communication from the manager, who updated me with instructions on checking in. And also good response when I requested the use of other facilities such as an iron. The hotel is very nicely furnished, and is kept very clean by the cleaner, whom I must mention because she does a fantastic job and always greets you with a smile. The room was great! I booked for 5 nights, and I travelled solo, so booked the smallest room with a single bed, and the room was perfect. Comfy bed, TV, hot drink facilities, mini fridge, en-suite shower and toilet. Couldn't ask for more. Overall, I would recommend booking into the Karmel. I will definitely be staying here again when I return to Krakow.

I seriously can't think of anything that I didn't like.

Brilliant breakfast. Delicious, located close to the hotel, good choice for the morning due other cafes are close. The hotel is very clean, the staff is inconspicuous, the "help yourself" principle is very good. At the same time, Pyotr is always ready to answer all questions and provide support - thank you for that and I don't understand how he manages to always be in touch with so many clients, while remaining so friendly and polite. The hotel is located in the very center of Krakow - it is convenient to get anywhere. All the best cafes and restaurants are within walking distance. And I especially appreciate its atmosphere - ancient, real, luxurious Poland.

At the evening i met some troubles with hotels WI-FI. It doesn't work good enough.

The property was in a great location in the Jewish Quarter. Lovely cafe opposite the property. Great breakfast. Plenty of lovely restaurants nearby. The ladies in reception were lovely and friendly. Room was very clean and spacious. Highly recommend 😊

Everything was good

The staff were very nice, accommodating and quickly responded to all of our messages. The room was nice and clean and had everything we needed. We really liked the design of the room and the record player was a nice touch. The breakfast is not on the property, but in a hotel really close to it, so it wasn't a problem. The location is perfect, also not too noisy. Overall, Iryna made us feel very welcome, we would definitely stay here again!

I am amazed by the smooth check-in, and how the quite and cozy yet very rich in terms of bars/coffee/food and attractions the area is. The house where the hotel is situated is very pretty. There are conditioners, it is possible to stay with a pet and it's relatively affordable (considering the district - it's perfect!). It feels like the staff really cares about their tenants! I really dislike the vibe of typical hotels when everything is unnecessarily huge, sterile and overcrowded, but this place despite it's classic style made me feel like I'm home, because it's cozy, calm, the stuff is almost invisible and when you meet people everyone smiles and cheers each other. Loved it!

I wish the rooms where aired/ventilated better before check-in. The wardrobe smelled after someones sweated clothes, however it's minor inconvenience for me.

Excellent communication. Our flight was delayed 8 hours and Marzena was so helpful, the check in was so easy despite arriving in the early hours. Great location, lots of good places to eat and a short walk to the castle and the old town. The room was perfect, incl kettle and fridge. One of the best set up rooms I’ve been to for a long time.

Nothing