Great rooms--spacious and very comfortable. The location was amazing--right on one of the most vibrant city squares, surrounded by places to eat and an easy walk to everything (and/or tram ride). The area was very safe, yet with a lot of character. The room looked out over the square and had huge windows that were amazingly sound-proof so it was quiet when we closed them but we could also listen to all the night life if we chose. I am very glad we actually stayed in this neighborhood. The hotel is in the heart of a lot of complex history and you see and feel it. Even the building itself has a complex past. This added to the depth of our experience of the city in a way that just walking through or stopping at a cafe would not have. We also booked one tour with them and it was well run and professional. Highly recommend!

One rude employee that I had to interact with twice. I dreaded having to ask him anything. At the same time, ALL the other employees were lovely and really helpful with advice and guidance.

The room was clean and huge. Tea/coffee facilities were available. En-suite was a good size with a good shower. We didn’t try the restaurant, it looked nice. Staff were accommodating with keeping luggage before and after check-in. It was about 20 mins walk to the old town. If you wanted to stay local then this hotel was in the perfect location for bars and excellent food. Lovely area to walk around in and take in the history. Would definitely stay in this hotel again.

Mattress was a bit soft, but that is personal preference and I still managed to get a good nights sleep. Was a bit noisy from the street below over the weekend. Shower only had body wash, would have preferred shampoo/conditioner as well.

We arrived late at Hotel Estera, but the check-in process was smooth and quick – the front desk staff were helpful and got us into our room right away. The room itself was beautifully renovated, cozy, and thoughtfully designed. The beds were incredibly soft and comfortable – exactly what we needed after a long journey (Kraków was our stop between France and Ukraine). We didn’t have breakfast at the hotel, since the area is full of amazing cafes and restaurants – the location is truly excellent. The neighborhood has a great vibe and everything is within walking distance. The bedding was especially pleasant, and we noticed a great attention to detail throughout the space. A very comfortable and welcoming stay overall – we’d definitely come back.

Everything was great and we really enjoyed our stay. If I had to mention one tiny thing – I wish the check-out time was a bit later (it was at 10 a.m.). It would’ve been nice to sleep in a little longer 😄 But honestly, it’s not a problem at all – just a personal preference.

This Hotel has to be the Quietest Hotel we've stayed at in Krakow, and we've visited several times! Everything about the Hotel was lovely, sadly only badly let down by the Staff. On arrival the Receptionist was very unwelcoming, efficient but very cold, no smiles or words of welcome at all. We were given a complimentary voucher for A free drink . . . ONE mind even though there were two of us. It was actually quite embarrassing, we went to the (smallish) bar area, next to the Reception. There were two young men working there, one on reception, one behind the bar. As we stood there the barman turned and walked away, leaving us standing there, until my husband asked the Receptionist if anyone was serving, he said they were understaffed & he'd have to call someone. There were NO other people about! it would have taken less than a minute to serve us our ONE free drink. A girl came to serve us, she was lovely but looked very embarrassed to offer us the ONE free drink. That wasn't the Hotel s fault, it was Booking.Com, but the staff (apart from the girl) were useless. There was one other couple, yet dirty glasses on other tables. VERY POOR experience. And really if Booking.com can't offer all guests a drink, they're probably better off not offering any! The day we checked out another equally surly girl just snatched the key off us, again no pleasantries or asking if we'd enjoyed it. If the staff had been better we wouldn't be able to fault this Hotel. To say its location is right in the centre of the Jewish area, opposite busy bars, it really was lovely & so peaceful . . . . although the lift is rather slow! We would definitely recommend it though, in spite of the staff.

The Staff . . . Not very pleasant or helpful at all. (Apart from one girl)

Everything about this hotel stay was wonderful. The staff were incredibly helpful and attentive. They ensured our stay was comfortable and attended promptly to every request. They also booked all of our tours for us and orgsnised all of our taxis. We were celebrating our 44th wedding anniversary and they surprised us with a bottle of Pink proseco and a beautifully prepared gift of fruits and cakes. Utterly amazing. Thank you all so very much. We will return and absolutely recommend this central and convenient hotel.

Everything was good.

The location is amazing, I walked everywhere. There are plenty of good restaurants and bars nearby. The staff at reception was really good, very patient with me and extremely helpful. I would stay in this hotel again thanks to the service and location.

I was first given a (double) room that was uncomfortable and noisy - room 304 is to be avoided at all costs, it is next to the noisy boiling room and only has skylight windows with blinds that are difficult to close. I asked to change rooms and the staff was very patient and understanding, and I was given a much better, very quiet, single room with courtyard view (as I had originally booked), this room was absolutely perfect and I'm sure it was more representative of the hotel in general. I was unlucky with the first room I got.

A very great hotel in the center of Krakow. We first stayed one night in another hotel at the other side of Krakow (near the Maria church) but we prefered this area because of the cosy bars and restaurants nearby. The staff is professional and very friendly. If you need help or advice, they don't bother to give it to you. The chambers are also cosy and quiet at night. They don't have a parking space but we parked nearby at a guarded parking. When you arrive you also get a free drink at the bar of the hotel so it gives you a warm welcome. We highly recommend this hotel!

Great rooms, comfortable beds with a small lounge area which was great for relaxing in the evenings or taking a short break before heading out.

Nothing not to like but a few things to note. We had the cosy room which exceeded our expectations. The road which the hotel is on has some good cocktail bars and there are nightclubs in the area, where sound reverberations travel on Friday and Saturday nights. (We found it wasn’t a problem, as more vibrations than noise) The area has an urban feel and initially felt a bit remote, however we walked everywhere and found it nice to be away from the main tourist areas.

Nice location in the middle of old jewish quarter. Comfortable, quiet, spacious rooms. Short distance to many attractions within the city, lots restaurants and bars around the corner. The in house restaurant is excellent. Nice service and friendly staff making it a really good experience.

Bath was located 2 floors above kitchen and the smell of heated oil and more was getting somehow internally into the bathroom. Temperatures were too cold to leave window open for whole day. Other rooms might not be affected and it wasn’t a big issue for me to change room.

Hotel Estera is in a great location in Kazimierz, close to many cafes, bars and restaurants and within walking distance to the main square and to the castle area. The property was very modern looking inside and also very clean. All of the staff were very friendly and helpful. Our room had a bathtub and the bath was fantastic. The bed was also incredibly comfortable and we had a great nights sleep. Even though our room was on the ground floor, it was very quiet so we presume they had good sound proofing. We visited in winter and the hotel/room was lovely and warm. We would stay here again on our next visit to Krakow and would highly recommend it to others!