I had a great stay! The room was spacious, and the breakfast was good. The swimming pool and sauna area were fantastic, providing a relaxing experience. The location is excellent, just a short walk across the road to the ski area, making it incredibly convenient.

Staff frequently switched to Polish despite my speaking English, which made communication challenging. I called the reception multiple times, but no one answered. The swimming pool number listed on the phone didn’t work. My room was in a separate building, requiring me to walk outside to ask about the swimming pool and bathrobes, which were not provided in the room.

Very nice and clean hotel with typical architecture from the region, the room was spacious, very clean and had a balcony :) This hotel is part of a resort that includes 2 other hotels and the reception is in one of those. By staying there we had access to the indoor swimming pool jacuzzies and saunas in the main building, which is quite relaxing after spending a day outside on cold temperatures (there is no indoor path to access it, you need to take your bathing suit and change in the other building). The breakfast was served in the hotel's restaurant and had a very good variety with what I believe was local specialties (food was delicious). The restaurant gives you the feeling you are in a wooden medieval castle (simply awesome) and the staff was very professional.

the sofa bed for my child was uncomfortable because it was not fully straight, there was a bump in the middle.

It was really good value for the price. Breakfast was excellent, room was fine for our needs, clean place, lots of services. With children this is the best in Zakopane. I need to highlight when we checked in, the staff at the reception was super helpful.After check.in I told her what a terrible issue we had in Zakopane, even the whole situation had nothing to do with the hotel She helped me, gave me information what can I do to get some help. She was the must helpful, caring and understanding person! Everyone was kind to us.In Zakopane often people are not so kind, but in this hotel super nice everyone. Smile and care. This was all we needed to make our stay in Zakopane nice again, for 24 hours we didn't leave the hotel area because it felt really relaxing, cozy and safe. Absolutely recommend this hotel.

incredible facility in such close proximity to the slopes! great value for money!! the swimming pool, jacuzzis, wellness area (steam room, sauna, infrared sauna, and more!!) had so much to offer and was a welcomed relax after a long day of snowboarding. room was massive was a tv and sofa, shower was nice and the view from the balcony was incredible!! would 10/10 recommend.

Clean place to stay, good saunas and pool, beautiful views from the hotel. Close to Kasprowy Peak trail, Nosal Peak and Ski resort. Friendly staff, no issues with check in/out.

Although Kettle and cups were in, there was no tea or coffee availble, we had to get it on our own. Single beds were too small to sleep comfortably.

Everything was on high level specially worm hospitality of poland and ukrainian personal. Fresh new comfortable room impress me with modern design and with wonderful view to the mountains.

Played parking.

everything

nothing

The hotel was very nice, and the room was really big, with a nice balcony. No problem with parking. Great facilities for children, especially the playground outside. The staff was very helpful and friendly

The reception was in the next building. The location is not bad, but still pretty far from the city center. The breakfast was not bad but 'as standard as possible'. But in general - everything was great

The hotel is situated in a very great location, especially if you start your hike from Kuźnice. The staff is ready to help during your stay. We were utilizing the breakfast option in the main building - it's starting earlier (7.30 am) and has a great variety of choices for every taste and diet. The parking place is provided for a different fee if you are a hotel guest.

Communication before arrival - it took us almost 6 days of waiting after asking a question in a chat. Taking into account the question was related to the possible changes in the current booking, I believe as a guest I would expect more quick reaction and suggestions of the next steps. As there are a lot of parking places (for both hotel guests and Zakopane visitors) I was unable to find a peaceful and green spot for yoga and stretching after the hike. You will have this option near the playground or on your personal balcony only.

We received an upgrade and ended up staying at the Grand Hotel. The hotel is absolutely amazing, great structure, comfortable, the breakfast is very complete and the leisure area is fantastic.