I picked this hotel partly because I was traveling with some mobility-impaired family members and it has elevators. I was pleased to discover that it has a lot more to offer than just that. The hotel was recently established in an old police station, and they kept some of the beautiful traditional tiles from the station in the lobby. They did a phenomenal job of mixing old and modern together that managed to convey the history of the place while maintaining the highest level of comfort. The lobby and the breakfast room were both light and airy. Our hotel room had lovely view of the garden, red tile roofs, a bit of the cable car, and houses across the river. Breakfast was delicious with quite a few hot and cold options. But we also had breakfast one morning a 4 minute walk down the hill at 7g, which was excellent. The location of this hotel is fabulous, by the way. While it's further away from some of the main sights, the view from our side was stunning, both during the day and at night.

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The property is in a great location, with everything within walking distance and close to the Douro River. The young receptionist (I believe his name was Alex, and he spoke very good English with a British accent) was very helpful — he arranged a reliable taxi for me to the airport.

The first receptionist I met at the hotel (I’m not sure of his name — maybe George) asked me to hand over my credit card as a security deposit. This was the first time I’ve ever been asked for a credit card at a hotel, and it felt suspicious — he might have been trying to cheat me. I firmly refused, and he accepted it. If this request was not an official hotel policy, then the management should conduct an inquiry to prevent this kind of behavior.

This hotel is exceptional. Impeccably presented and clean. Quiet and we felt as if we were the only guests! And the views from our room (R) we're beyond compare. I could barely believe my eyes as I swept back the curtains and stepped out onto the little balcony, a view of Porto must be unmatched. Beautiful linens on a perfectly comfortable, quality bed. Everything was great quality, down to the coffee in the coffee machine and the nicely scented hotel toiletries. I wish we could have stayed longer and I'm dying to go back a soon as possible!

Honestly, I don't think anything could be improved it's absolutely wonderful.

We had a wonderful stay at this hotel in Porto! The design is absolutely stunning, with a beautiful and stylish interior that creates a cozy atmosphere. The location is perfect—everything is easily accessible, making it a great base for exploring the city. The hotel is exceptionally clean, and the attention to detail is impressive. The staff is friendly and welcoming, always ready to help with a smile. I highly recommend this hotel and would love to stay here again!

I would suggest paying a bit more attention to the breakfast service. The coffee was finished, and for quite some time, there was no one around to ask for a refill. Other than that, everything was great

This hotel was absolutely beautifully designed both the interior and also a really peaceful wonderful garden as well. It was a pleasure to enter it each day. The reception team were very friendly welcoming and helpful. The room was fantastic good storage and beautiful bathroom. The location is lovely too very near the river and close to the bridge making it easy to walk over to Porto. The road is quiet and lots of bars and restaurants close by.

It would have been nice if the water in the room had been replaced with fresh water each day.

We really enjoyed the beautiful and quiet garden, and the beautiful interior of the hotel. And the location was perfect: not in Porto itself but on the other side, in peaceful Vila Nova de Gaia. But in walking distance from everything. The staff was very nice, very helpful, very professional. We mentioned to the staff, that some people (we) have parfume allergies, and that the washing powder is heavily perfumed. This is a general issue in hotels world wide, and this use of perfume in the surroundings is absolutely unessesary, and forces people to be exposed to it. (In my opinion it shoulf be regarded the same way as exposure to smoke). The staff immediately accommodated us on this.

We were pleased to have chosen a hotel on the South bank (Gaia). The north, city side was still very busy and noisy in late October. The Caleway was near to World or Wine (WoW) and many of the Port Warehouses. We visited Taylors, which was well laid out and interesting. The hotel is also within easy walking range of good riverside restaurants towards the bridges. It is an easy 15 minute walk to N side, if you must. What we really liked about the Caleway was its architectural style. Our 2nd floor room had good views over tiled rooves to the skyline of the city N of the river. Breakfast was a good spread: Cereals, scrambled egg, bacon, mushrooms and tomatoes, or cheeses and cold meats, if required. Mini-croissants and pastel de nata not to be missed, if you have room! Bathrooms all clean. Coffee machine in the room not to my liking, but cold milk and a kettle provided on request. Just dont be put off by the unprepossessing street entrance. Its like Narnia once inside.

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The hotel is absolutely fantastic in so many ways; a complete hidden gem. From the minute you step in it has a feeling of comfort and cleanliness. The reception area is in the lovely old building, with beautiful golden stone. You then walk down a corridor before you suddenly step into a stunning open atrium that connects the old building to the new extension. We stayed in the "superior" room which is in the extension. The rooms are a nice size with a large double bed with good heating for the winter (we stayed in February). The other rooms are in the old building. Our room was on the top floor at the back (Room R) which has a great view of the city skyline (a bit of a bonus). The breakfast was served in a room in the older part of the building; all beautifully restored and with a view of the outside space (I forgot to say it has an excellent open space/garden). The breakfast is plentiful and varied, with hot food, cereal, cold cuts, toast and pastries (the people complaining about the breakfast must have only eaten one thing their whole trip!). The staff were also very helpful, making us Latte coffee (not put out so remember to ask!!!). The rooms don't come with a kettle, but if you ask you get one! (we did) Same with anything else I imagine. Only one word of warning; don't be put off by the drive up to the hotel. The other buildings on the road can look like a legacy of the 70s, but if you look closely you'll see everything is clean and some of those buildings are boutique shops and restaurants. We reckon that this is because the hotel is in one of the the up-and-coming locations. AND, having walked all over the city, we reckoned that this location was the best; not so tourist crowded but plenty of restaurants. And as I said, once you step into the building you are in a completely different place!

Property exceeded all our expectations. Rooms were very clean and quiet. The breakfasts were on site and included a wide assortment of healthy and delicious choices. The availability of the self service wine and snacks on an honor system was brilliant. The outdoor terrace area was well kept, attractively landscaped and created a very private place to relax. The property was well located within easy walk to the Villa Nova De Gaia waterfront, shops, and places to sample Portugal’s food, wine, and Port. We were fortunate to have found the Caleway.

We were pleased with all aspects of our stay

Caleway Hotel in Vila Nova de Gaia is a charming and modern hotel with a perfect blend of comfort and location. Tucked into the historic area of Gaia, this boutique hotel is ideal for visitors looking to explore Porto's vibrant culture and nearby attractions. One of the highlights of a stay at Caleway is the extensive breakfast spread. The breakfast area is welcoming and bright, making it a lovely spot to plan your day's adventures. Caleway’s location is perfect for wine enthusiasts and those eager to explore the heart of Porto’s cultural heritage. Situated within walking distance of the famous Port wine cellars, The rooms at Caleway are stylish and comfortable, with modern amenities that make it a pleasant stay after a day of sightseeing.