The location is unbeatable! It is worth paying for the room with a view as it is really special. The views from the pool bar and the upstairs bar / restaurant are really incredible. Very romantic hotel. You can just walk out and be on the bridge which is amazing. Also you can get a lift down do the lower level for the bridge which is very helpful for going out in the day ! The rooms are very clean and housekeeping standard great. Front of house staff/reception are very friendly and when our air conditioning stopped working temporarily the manager sorted it straight away and gave us some sweet treats which was a lovely personal touch. I would definitely stay again.

I would expect the service at a luxury 4 star hotel to be better - at breakfast I often had to remind the staff several times we had requested simple items like milk and you had to signal to staff at the bars for attention/ service which I think is poor. Breakfast was nice for pastries/ fruit etc but the cooked food ( eg scrambled eggs / potatoes) was under-par and not as nice as the other hotels we had been at which were 3 star! We had waffles one morning and they were undercooked. They also do not make it clear the upstairs bar closes at 18:30 which meant a lot of people were sitting unaware for a while ( and also they are missing a trick as lots of people would like a drink there !).

We stayed in Porto for four nights and loved this hotel - originally I was searching for somewhere in the Ribeiro area but I’m so glad I switched last minute to Gaia. Perfect location - best views and a few minutes walk over the bridge to the centre. In addition, I’ll be looking for Vincci hotels next time I travel - just wonderful customer service and very high quality accomodation with a relaxed atmosphere. Beautiful bars to watch the sunset, fantastic dinner in the restaurant and one of the best hotel breakfasts I’ve ever had. Loved the Clarins products in bathroom and best Portuguese tarts and Port sample on arrival in our room. I didn’t see another place in Porto I’d rather stay.

Nothing

Excellent place to stay. The hotel decor is modern and the room - 12th floor- had an excellent view of Porto and the historical bridge. They have a small parking garage- requires a reservation. The property is uniquely situated right next to the bridge. A ten minute walk over the historical bridge, which spans the Douro river, and you are in Porto’s old world. Many of the famous attractions are within walking distance. Have some very good walking shoes. If you stay on the hotel’s side of the river then you have the famous wine attractions to visit. The breakfast was excellent. Directly above the property is the monastery where you catch a breathtaking sunset.

Nothing negative to say

Stunning reception at high level of Luis bridge (this is floor 14), and then restaurant and roof terrace immediately below down to floor 10 all with breathtaking views. Then Guest rooms are beneath on levels 10 down to 1 and cascade down the steep hillside towards the riverside. Useful exit too at level 1 to access riverside areas both sides of the Duoro. The guest rooms are stylish and comfortable. Windows are only small as its a historic converted Port warehouse but they still give stunning river views. The bar roof terrace complete with plunge pool was a unique feature and an enjoyable place to relax. Lots of interest from Onlookers walking the bridge as its looked down on slightly from the high level walkway and modern tram line just above. But not an issue. Dinner was excellent the night we ate in the hotel restaurant. The hotel's location is great for exploring both sides of the river.

Small point in bathroom where I saw some orange build up starting of body fat where shower tray meets tiling, at the base of the shower door or behind handbasin tap. Small but I notice such things. Just needs some bleach and a scrub to avoid build up. Otherwise Excellent level of cleanliness throughout the hotel.

The hotel is beautiful. On the other side of the river with a fantastic view of the iron bridge and Porto. There are lots of common areas where you can sit comfortably. The breakfast room also has a wonderful view of the bridge. The breakfast itself is delicious. The hotel is close to a park and many restaurants along the harbour. The beds and pillows were extremely comfortable.

We booked a room with a view of the bridge but you only really get a partial view because some roofs are in the way. You can pay extra to get a better view. The rooms, considering the price, are not big, and the armchairs uncomfortable.

What we liked about this hotel *its proximity to the both sides of the Douro river *exceptional views *ultra friendly staff from reception. restaurant, housekeeping *reasonably priced, great value *exceptional breakfast, nice variety, fresh ingredients, health options *has an elevator that goes from bridge level to (almost) river level. We stayed 4 nights in a room with partial city views and just loved the experience.

We would definitely recommend this hotel and stay again. Just beware that the size of the rooms are smaller than rooms in modern hotels. Space is premium in older buildings! If you can overcome this, it’s the best hotel in town.

Best location in the entire city. Spectacular views from every window around the hotel and so convenient for sightseeing with many attractions and restaurants within walking distance. The staff were exceptional. We arrived by car and David not only helped us navigate the tight car park, he came with us and lugged our bags up the steep hill! Our room was divine, comfiest bed on our trip (7 hotels) with stunning views (level 9). A big room, great walk-in shower, Clarins toiletries, and lovely little touches like Pastel de nada as nd sparkling wine on arrival. And the breakfast! Also the best I’ve had in Europe., ever. Our only regret is not staying longer! We will definitely be coming back.

Nothing at all. Just a watch out that if you arrive by car, the garage has very narrow access and if you’re not used to left hand drive, it can be quite daunting. Also, the pool is right next to the bridge so be prepared to be overlooked if bathing.

This was our 3rd time to Porto and our 1st time staying at this hotel and wow we would not stay anywhere else when we next visit! Staff were so lovely and friendly, location and view fantastic so easy to walk across the bridge to the other side but equally so easy to access all the lovely restaurants and port houses on the same side. I personally prefer the side that this hotel is on, plenty of things to do and lots of lovely restaurants. We ate in the wine bar on our first night and the food was lovely. The hotel is just beautiful and should be a 5 star not a 4 star. We upgraded our room for an extra 20 euros a night and stayed in room 1212 and the view was fab! You get extra little perks such as an area with snacks and drinks that are all included in the rate. Oh yes, the room I almost forgot about that! Gorgeous bathroom with Clarins toiletries! Nice bright bathroom with a great shower. The bed linen was lovely quality and we had bathrobes and slippers provided for us. We didn't eat in the main restaurant but had a look at it and also the menu which was so reasonably priced and did look lovely but we just did not have enough time to do everything on this trip, definitely next time though! Lobby area is also beautiful and we did in fact stop for coffee here on our last trip and found it so lovely, it prompted us to book the hotel for this trip and we are so very glad we did!!

There is only one tiny little thing that I can say I didn't like, well not didn't like but found it a bit awkward to get to and that was the Nespresso machine, which was lovely but as it sits inside the wardrobe it was a little tricky to access (sorry that sounds really pathetic doesn't it given everything else about this hotel is amazing!)

Excellent location with great views to the Ponte Luis I. Fine dining service, excellent staff, very welcoming and relaxed atmosphere. Car parking - very functional and reasonably priced for this location in Porto. We liked pretty much every aspect of our stay.

We didn't use the garden terrace with the small swimming pool and two reasons were: swimming pool is not heated, therefore pretty cold in early June and also the terrace is located a level lower than the Ponte Luis I, which makes it fully visible by all crowds passing through the bridge. Unfortunately, no privacy whatsoever at the terrace. But if you don't mind these factors, then it's a great outdoor space with fantastic views.

We had an amazing experience at this hotel. It's just above the Ponte de ferro and has an internal lift that takes you down the street level. Fro there you can walk the other side or stay in Gaia and there are plenty of options with regards to food and drinks. The hotel has amazing, breathtaking views of the bridge, the river, the boats. Opposite the hotel is Jardim de Morro where you can also enjoy the sunrise or sunset. Together with the hotel location, the design, the staff at this hotel went beyond their duties to make us feel welcome. Even arranged a birthday cake for my husband's birthday which was a very thoughtful thing to do. We ate twice at the restaurant at lunch and evening and in both occasions the food was really good and again the staff were amazing. Breakfast has a varied option of salty and sweets and you can also request items from the menu and they prepare them fresh for you. I cannot recommend this hotel enough. I would definitely stay here again should I visit Porto again. Thank you for everything.