I loved Makayla at the front desk. I guess she could tell I was having a bad day (and I thought I had my happy face on, lol). But had just had an issue with Booking.com completely messing me up at where I "thought" i was suppose to stay this weekend, and they actually booked me here. It was 2 miles away from where I needed to be all weekend and she made me feel so much better. She smiled, joked and got us a room right away. Explained everything going in and even that their breakfast was coffee, juices and muffins. Thank you to Makayla and I hope she is told how she completely changed my bad day to good 👍

Just the fact that I was further away from where I needed to be, but it isn't the hotels fault. Booking.com screwed this up. There is a place next door to dine in and a really nice place, The Chop House I believe. Or if you want fast food, DQ is on the other side and a Shell station across the street for snacks and great take out pizza.

Price for my stay considering it was a holiday weekend. Location was good for my needs. It was clean which is number one priority for me.

TV reception was pretty poor. It appears they have updated carpeting and bedding but need to follow through and finish the remodel. Bathrooms could use a little modernizing and every door to every room was beat up and bent. This next one is more of a personal thing. I do not like anything blowing on me whether it's hot or cold. The AC blows directly on to both beds. I had to try and build sort of a blockade.

Was able to check in early and paid less than what booking.com said! The staff were extremely helpful, kind, and beyond informative! The rooms were pretty clean but we did find a couple of stray hairs, but it wasn’t enough to bother us. The beds were super bouncy and super soft! The rooms were really spacious and was a little outdated (tv was pretty small and room looked like it was from the 80/90s). We would definitely stay there again!

The room was big enough for the three of us. The location is perfect to go up to HWY 441 to TN, or the Blue Ridge Parkway, several trails are close to the hotel, the casino and the visitors center.

The so called 'breakfast', please don't even put it. Options were: muffins, coffee, tea, orange juice or apple juice. There is no dining room, so you have to take whatever to your room. Just take it away and it will be better.

Loved the balcony. Extremely comfortable beds. All the amenities in the room like, coffee pot, refrigerator, microwave and hair dryer. Room was really clean, didn't feel like I had to wear my shoes while inside.

Wasn't crazy about being on the first floor, but I didn't specify that when I booked the room. I will next time. Nothing wrong with it, it's just a personal preference. We (two) stayed for a week and had to go to front desk and ask for coffee every day. Would only give 2 packs. Batterie in TV remote were dead and there were none at the front desk. Clerk took some out of another remote. Wasn't sure they would work for long.

Unfortunately there was absolutely nothing good about the breakfast. Booking advertisement was misleading

There needs to be a seating area to eat breakfast in. The only options for breakfast are muffins to eat and coffee and juice to drink and you have to take it to your room to eat it.

The executive room was extremely spacious and we love the balcony The vanity in the bathroom was large. We also love that the bed was so very comfortable. It was not too soft or too hard. It was just great.

The balcony could have used some TLC, dead ants and very dirty

I did not go to the dining area for the breakfast, but i do like that it is offered. Our room was clean and smelled very fresh. However, there was 3 of us staying and we did not have enough towels and wash cloths for all of us. If I had been staying longer I would have mention that to the staff. i am sure that would have been taken care of. Luckily I had extra with me in the vehicle for when we travel with children so problem solved. Maybe an update on the bed comforters. my granddaughter ask why you used the curtains for blankets. lol. but all in all I would stay again b/c it was a clean environment for my family.

the balcony could have been a little cleaner. I realize it is a balcony and it is outside; but the chairs could have been cleaned since this is beginning to be warm weather and you want to maybe enjoy the day on the balcony. Not a big deal this stay b/c it was very windy and cool.

The hotel was nice and clean. The front desk staff was very friendly, and attentive when we arrived that night. My elderly Mom wanted coffee the next morning, but the in-room coffeemaker was not emptied it had coffee grimes in the filter. We went downstairs to the front desk, but breakfast was over. The Front desk Supervisor from night shift saw that mom was distressed and gave her the coffee that was still brewing from the breakfast period. My Mom was satisfied, and I expressed my appreciation. The front desk team was awesome and made our visit an excellent one!

That the in-room coffee maker was not emptied and cleaned.

Clean from first step in building...great location and staff was pleasant to do business with..nice rooms with balcony

The only thing that could have been better, but not a problem, better breakfast items..but not complaining...it was free!!