Staff was super helpful and friendly. Checked in a day earlier because of change in schedule and they were able to accommodate me. The beds were made, trash removed and counters wiped down every time we came back to the room so that was a nice surprise. Guests were all very courteous, no rowdy crowds and there was plenty of rest had. There was a simple but nice breakfast spread with options most people could pick from at least one to start their day. It is right across the casino and they have a shuttle for guests that can take you there. I didn't have time to explore the casino since we were only at the convention center there but the staff did say there are also family friendly activities. I can't wait to come back for sure!

Everything was great, no negatives.

This hotel is in a very good location and it’s a good value compared to some others. The staff were really friendly and helpful. Our room was clean and comfortable and quite large. We stayed in the adjacent building next to the main building so I can’t comment on the main building rooms. We would definitely stay here again.

What I really would have liked to seen was a better breakfast because I’m a breakfast eater. They advertised a continental breakfast and that’s exactly what they served. I’m not saying that there was anything wrong with it but breakfast is my favorite meal of the day. We found a very good breakfast restaurant called Granny’s that was within a mile and drove there each morning of our stay. If you’re going to Cherokee then go to Granny’s buffet for breakfast, and dinner. If you like country cooking then you won’t be disappointed.

Room was very clean, probably the cleanest hotel room I've stayed in for a long time. It was comfortable: it came with clean and soft towels, soap and shampoo, the air conditioning worked amazing, and the bed was pleasant to sleep in. The property stayed quiet, which is rare for a hotel these days.

The television had few channels that worked, so viewing was limited. People smoked right outside the front door nearly constantly, so smoke drifted inside to the lobby and lingered at the front door area. The continental breakfast could use some love, it was a little underwhelming.

room was quiet and comfortable. the late checkout was great (noon). super convenient if you want to go to Harrah's casino or shop around. staff was very nice. the bathroom and shower was very clean.

Not really something the hotel did wrong, but I was looking forward to a long soak in the tub and my room only had a shower. The shower stall was large and very clean, but i would have requested a different room had I known I was getting a shower stall. It didn't take away from my positive experience though.

The property was beautiful although I was there so briefly I had no opportunity to explore. The rooms were nicely decorated and had everything a tech connected world requires these days i.e. multiple outlets for charging peripherals. I especially liked the piece of art hanging on the left wall when entering the lobby. I was happy to see Smokey The Bear, a figure I remember from my childhood days visiting Cherokee and the Blue Ridge Parkway with my family.

Not enough curb cuts to allow handicapped visitors to get to their rooms without climbing stairs, aging elevator in need of service that trapped us inside the elevator until staff could reset the system.

I liked how clean the room was. I liked how quiet it was during the evening and night hours. I liked the helpfulness of the staff. They were very welcoming and polite. I liked that coffee was available in the lobby 24 hours per day. I liked the pillows on the bed.

The bed was too hard. Made my hips hurt. The breakfast was limited. The water pressure in the shower was low. We reserved our first night through booking.com and ended up overpaying for the room, by at least $60.00

Great location close by Harrah's Casino for our trip. Hotel was clean, bed comfortable and room eminities including large walk in tile shower. We would stay here again. Price was awesome!

small pool and GPS directions are WRONG and will take you to a vacant lot! They should include this warning on website because they are aware of it. Finally had to call hotel to get directions. Whn arriving in Cherokee via 441at T in road at light turn left instead of right as GPS tells you and you ll see hotel on left diagional from Harrah's casino.

The breakfast was good. Not a huge breakfast fan but it was good and area was clean. The location very convenient for why we were visiting. Staff was courteous and accommodating. Have stayed there before and will stay there again

The elevator is awfully loud if you stay close to it. The parking area may need to be monitored a bit. Some have no idea how to park properly and sometimes 3 or 4 vehicles will occupy 6 or 7 spaces. Other than that, everything was very good.

Amazing hotel. As soon as I arrived the guy on the desk couldn't do enough for me. He was giving me food recommendations and advice on what to do the following day along with phone numbers if I needed them. The room was big and most importantly, clean! The shampoo and conditioner worked wonders and the hairdryer worked great. The complimentary breakfast was perfect and available till 10 allowing me to have a lie in. There's also coffee and hot chocolate available 24 hours a day in the lobby. I can't rate this hotel high enough. And the casino is about a 5 minute walk from this hotel.

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The location was perfect because it was so convenient to everything!!! The beds were comfortable and I liked that everything was white. The room was comfortable especially the A/C. They were having TV trouble because they were in the process of switching providers, but that was minor since we were so busy with so much to do in Cherokee. I posted on FB it was my best vacation/birthday EVER!

I didn't like bothering the front desk staff for ice, even though they were always very gracious about it. No complaints from me.