Decent breakfast including a specialty coffee machine. Staff were helpful. Not far from downtown, walking distance to some good dining options. Really like the fact it was on the water and you could sit outside on a patio behind the hotel and take it all in. The king room was comfortable and spacious.

While being close to downtown was convenient, there were some sketchy folks nearby. The pool looked great, but we didn't try it out as the hot tub was out of commission during our stay. It would be nice to have complimentary water in the room. Instead, it was locked in a fridge in the lobby and you had to pay for it if you wanted it. The hotel is a bit pricey so it would have been nice to at least have this.

The breakfast was good but pretty unhappy with the Best Western room which is so unusual The air conditioner just barely blue cool air out The TV guy said I get HBO but when the guy from the desk came in there says oh that's a mistake we don't get it anymore The toilet handle was broke where I sometimes I had to take the lid off the toilet to flush it. The two girls that checked me in they were very good at their job I was happy with them they're paying that kind of money I mean we're talking $400 for two nights it was not nearly no Best Western style experience

Just wasn't a normal Best Western experience it makes me afraid to stay at another one when they cost so much to stay at

Check in was easy and the fellow was very informative about the property amenities. We stayed on 01/31 for 1 night in a King room with fireplace and jetted tub, which was huge and therefor awesome. We got in the room at 5pm and I claimed dibs on the tub with my 2-yr old granddaughter. We ended up running hot water only, because it just wasn't very hot. The next morning the hot water was HOT. Quality linens and a comfortable bed made for a good night's sleep. The breakfast room off of the lobby had a good quality breakfast with lots of choices, not just the standard fare. There were breads and pastries, cereal, and fruit, hard boiled eggs, Greek yogurt, and all kinds of bread spreads from PB/J to Nutella. PLUS, they served hot scrambled eggs, bacon and potatoes, biscuits and gravy, the obligatory waffle machines and even a cappuccino machine!

While the soaps and shampoo and conditioner smelled absolutely fabulous, using it made my hair frizzy. Now, if it were something of equal quality to the breakfast, I'd have no complaint. My suggestion to Management: Paul Mitchell or Pantene and forgo any conditioner.

Beautiful room in a small town. Comfortable bed. Clean. Check in staff was very pleasant. Included breakfast.

Expensive for the location. They may be into the tourist season prices already. There’s not a lot of good competition here for them so I feel they’re taking advantage. We stayed in a beautiful resort on the coast the previous night and it was substantially less than this.

Friendly helpful staff. Clean. Looked to have been refurbished relatively recently.

Minor but while downtown is nearby walking is difficult due to the property located on the other side of a bridge, narrow pedestrian walk and difficult access.

Friendly staff, easy to work with, amenities and suites are nice. Thank you!

Brief fire alarm later at night had the night staff fumbling for keys and delaying the firefighters access to areas that needed checking swiftly.

The room was clean and the bed and pillows were comfortable. The hotel sits right by a railroad track, which was semi loud at night but we turned on some white noise and ultimately we slept well. Overall a good stay!

Steve at the front desk was great. We had to check out really early and he provided a '"to go" breakfast bag for us to take. He was friendly, personable, kind, and had us out the door in no time. Couldn't have asked for a nicer experience.

The only negative is you need to be aware that the hotel is next to an active train track. I was on the opposite end and it wasn't too bad.

The room was great

We were only there for one night and wanted to go to the pool, however the pool area was so small and already had a lot people in it. Such a big hotel for a small pool area.

Very surprised by the size of the room and the layout of the in-room whirlpool. Breakfast choices were plentiful.

Make sure your TV's Closed Caption is working. Hard to hear while whirlpool is on. Freezer door on refrigerator was broken.