The hotel was very nice. Mr. Hayri is a really helpful person.

No

Everything is very good Hayri is very professional

Great hotel and great staff especially the service was wonderful. Mr. Hayri Mr. Serdar Mr Ferdi Mr. Enis was fantastic waiters and amazing service. Them all was so precious in order to deliver good service. No doubt I will choose this hotel again. The hotels lokation is super convinient!

Everything in this hotel is great!

Today is my last day here. Everything was really good during my 3 days of stay. I hope to come back next year. There is nothing to say about the front desk staff, Mr. Hayri. He is really a good person. This business should value him.

The location is super , Where everything is  available (restaurants, bars, metro station , metrobus and shopping mall ), Very  close to Taksim Square . The room  was clean .  staff is  very friendly and professional. Specially Mr Okan in front desk .He upgraded my room free of charge. Management sent fruits to my room . House keeping is very good and clean my room every day . Two times asked for drinks at  bar They gave it to me as complimentary.. Wifi is available and internet is good Thanks for Your hospitality....

A/C  is old version, not possible to set temperature. There wasn't  closed wardrobe, Hand wash basin postion beside minibar in front of room door not inside bathroom .. NO towel holder inside the bathtub.. All TV channels only in Turkish language without  English  subtitle.

old world charm and elegance

presence of cats in the front desk and lobby area

I was most impressed by how amazing the staff were, the front desk concierges, the cleaners, the bar staff, the staff in the lobby and at the door welcomed me with so much grace that I needed during a particular surgery that I came to Istanbul for. This was an amazing experience and these staff deserve credit. Special thank you to Yaseen and the other reception staff that were so kind and helpful. Please, please, please thank them from the bottom of my heart and grant them all raises for their outstanding work ethic and hospitality.

N/A

As a well-known brand, the hotel is very nice with a spacious room and an amazing view of the city, even the sea (our room was on the 11th floor), It is very close to transportation. Lots of cafes etc around. A few free options of tea and coffee are available in the room with one free bottled water per person given every day. I can't comment on breakfast since we didn't have any.

I believe the breakfast is really expensive at the hotel.

Hotel was close to the subway station. There are many supermarkets around the hotel. the room was clean enough.

AC can be either on cold or hot mode. The WC of the room is not properly de-coupled with a door. So any noises, so bad smell can reach to the room. The cleaners start cleaning of the room at very early hrs (like 7am). They make considerable noises. can cut your sleep.

Ramazan, a member of the reception staff, provided outstanding service. He was pleasant, respectful and most helpful. Ramazan quickly volunteered to help with our luggage and to get taxi for us. His knowledge of English was of great help, as few people spoke English.