The staffs were excellent especially at the Lounge on the 17th

Nothing much

The breakfast was good and variety of selections too.

It was an enjoyable stay overall

Great rooms, good size and well equiped. Close proximity (10 min walk) to the MRT and good location on Orchard Road

Reception desk staff. Only one person attending to clients, long line of people waiting to check in and out with other staff looking on. 20 minute wait is somewhat inconvenient when other staff are standing by doing nothing and noting the queue.

The location was excellent. Right in the heart of Orchard Road where you could cut through Claymore Connect right to Orchard Road. The room was clean & well equipped. Breakfast was good with fairly good selection of food. Nice hotel if you are travelling alone or with another person.

The mannerism of the hotel staff can be improved. Giving an excuse such as 'we are short of manpower. I am doing 3 person job' was not my problem although I feel sorry for him. Staff seemed overworked therefore lashing out to customers seem to be the only way for them to destress?? The hotel room was really small & for the first time, we were given standard single bed so they will tiny. Not the usual super singles that one will get in hotels.

Great breakfast! Lovely staff!

Slightly dated bathrooms.

My family and I had a very pleasant stay at the Orchard Hotel Singapore. From the moment we arrived, the service was excellent. Alvin at the front desk was incredibly welcoming and helpful—such a great person! We also really enjoyed the VIP appetizer and drinks room, where Shani took great care of us. The hotel has a great location, a beautiful pool, and very clean rooms. Everything was just right. Thank you for making our stay so enjoyable. We will definitely be back!

Thoroughly appreciated the breakfast spread. The room was spacious and the beds were comfortable. The location of the hotel was a short walking distance to Orchard Road itself but we liked walking around the neighborhood.

Check-in and check-out was an unnecessarily long, and dragged out experience. The front desk staff were understaffed and the check-in lines were long and slow. Even after check-in if I have a small request, such as asking for an extra key to my room etc. I had to stand in queue for a long time to get to the front desk staff. There is much room for improvement on this front.

Location was very good. Breakfast spread was excellent. Room was good too. Only problem we had was reaching the In room dining through the device placed in room. It was not working. Every time we had to order we had call the reception which was difficult get through. We had to call the reception repeatedly for them to pick up. Then they would inform room service to call our room to order. This was frustrating and time consuming.

System/device through which we can reach the In-room dining / room service. It was not working. Every time we had to order we had call the reception which was difficult get through. We had to call the reception repeatedly for them to pick up. Then they would inform room service to call our room to order. This was frustrating and time consuming.

Everything. This is a high quality hotel with excellent staff in a fabulous location close to shops, restaurants, the bus stop and rail. We especially had amazing service from Casandra who could not have done more for us. Cassandra really was exceptional and went out of her way to provide exemplary service. She even took the time to provide us with comprehensive instructions to local attractions. Thanks Casandra we really appreciated your amazing assistance.

Nothing. It was all superb

Staff were freindly and helpful ,there was no hassle getting help in reagrds to room service,it was clean and spacious bedroom ,ample mirrors to get ready ,had a good time and xmas decor was a wow factor enjoyed taking photos and love the location where we walked down the street to shopping plaza and catching hop up bus was just down the corner.

,,only drawback was the water i dont like taking water from toilet /bathroom tap and it will be good if they can provide bottled or distilled water ,the phone charger wasnt working and only one connection , lucky we brought our own plugs and it was smooth running.