Great rooms, good size and well equiped. Close proximity (10 min walk) to the MRT and good location on Orchard Road

Reception desk staff. Only one person attending to clients, long line of people waiting to check in and out with other staff looking on. 20 minute wait is somewhat inconvenient when other staff are standing by doing nothing and noting the queue.

The location was excellent. Right in the heart of Orchard Road where you could cut through Claymore Connect right to Orchard Road. The room was clean & well equipped. Breakfast was good with fairly good selection of food. Nice hotel if you are travelling alone or with another person.

The mannerism of the hotel staff can be improved. Giving an excuse such as 'we are short of manpower. I am doing 3 person job' was not my problem although I feel sorry for him. Staff seemed overworked therefore lashing out to customers seem to be the only way for them to destress?? The hotel room was really small & for the first time, we were given standard single bed so they will tiny. Not the usual super singles that one will get in hotels.

My family and I had a very pleasant stay at the Orchard Hotel Singapore. From the moment we arrived, the service was excellent. Alvin at the front desk was incredibly welcoming and helpful—such a great person! We also really enjoyed the VIP appetizer and drinks room, where Shani took great care of us. The hotel has a great location, a beautiful pool, and very clean rooms. Everything was just right. Thank you for making our stay so enjoyable. We will definitely be back!

Thoroughly appreciated the breakfast spread. The room was spacious and the beds were comfortable. The location of the hotel was a short walking distance to Orchard Road itself but we liked walking around the neighborhood.

Check-in and check-out was an unnecessarily long, and dragged out experience. The front desk staff were understaffed and the check-in lines were long and slow. Even after check-in if I have a small request, such as asking for an extra key to my room etc. I had to stand in queue for a long time to get to the front desk staff. There is much room for improvement on this front.

Location was very good. Breakfast spread was excellent. Room was good too. Only problem we had was reaching the In room dining through the device placed in room. It was not working. Every time we had to order we had call the reception which was difficult get through. We had to call the reception repeatedly for them to pick up. Then they would inform room service to call our room to order. This was frustrating and time consuming.

System/device through which we can reach the In-room dining / room service. It was not working. Every time we had to order we had call the reception which was difficult get through. We had to call the reception repeatedly for them to pick up. Then they would inform room service to call our room to order. This was frustrating and time consuming.

Staff were freindly and helpful ,there was no hassle getting help in reagrds to room service,it was clean and spacious bedroom ,ample mirrors to get ready ,had a good time and xmas decor was a wow factor enjoyed taking photos and love the location where we walked down the street to shopping plaza and catching hop up bus was just down the corner.

,,only drawback was the water i dont like taking water from toilet /bathroom tap and it will be good if they can provide bottled or distilled water ,the phone charger wasnt working and only one connection , lucky we brought our own plugs and it was smooth running.

I love the Orchard Hotel. It is close to the popular expat hang, Tanglin Mall which is one of our favourite parts of Singapore. Had a professional check in with Len. He was very helpful and accommodating. The room was beautifully decorated and very comfortable. Tina has the breakfast room well in hand as always. She’s like mum - checks on you and makes sure you have everything. The breakfast is absolutely amazing. So many choices. Beats many of the other Singapore properties by a country mile! Thank you Orchard for another great stay.

Nothing

The location was great, the hotel is connected to a mall with a grocery store, massage place, starbucks, an Irish pub, and a good Japanese restaurant. We stayed at the claymore wing and our room was renovated however our friends stayed at the other wing and their rooms were kinda old and small, really small. I read reviews about noisy neighbors and we did experience that but it was resolved within five minutes after informing reception.

No one helped us with our luggage when we arrived. They are understaffed, they only had one person at the reception at 12 noon. They have computers for self check in and check out but I kept on getting an error so I always had to line up. Breakfast was repetitive. Not enough drawers in the newly renovated room.

Loved that the hotel is situated on Orchard road and is central to a lot of things- great shopping, food courts restaurants all within a short walk or taxi drive away. The staff are very accommodating and friendly. The concierge was kind enough to recommend some great spots to eat and places to see. Buffet breakfast was excellent. I would definitely stay here again.

Shower pressure could have been a little stronger. Also felt the bar fridge was not getting cold enough. - Not a deal breaker though.

The Buffet breakfast was well balanced with various options available. Rooms were cleaned well by the cleaning staff. A special word of appreciation for the Front office staff and with special reference to Alvin Fernz , Front Office Manager for meeting with our requirements & queries .

The Bathroom and WC facility did not have mugs , buckets, and a jet spray option for cleaning up . A stool was provided though.