Location and very smart.

We had ants all over the kitchen at one point. They also took all payments up front including putting through (actually charging) an incidentals deposit of $500. So having used a UK credit card, I was charged conversion rate and a fee for use abroad. When I left the receptionist did a credit for the money and glibly said ‘don’t worry, you will get the money back in 2-3 weeks! I will get the same fees again. When I told her no other hotels did this she became really aggressive and I had to tell her not to get aggressive with me.

Location, room is great

Need exhaust fan. When we're cooking the smell is stay inside the room unless we open the door to release it

Beautiful place with magical gardens even with some muffled construction noise (which we were told of in advance). Staff were amazing, beautiful service and very polite. We have been here many countless times in the past. The grounds were immaculate. The kitchenette was well appointed. Kids would love this place, magical pool. Lovely beds and luxurious finishes. Walk to Orchard area.

We used to get more bathroom amenities like toothbrushes, sanitary pad bags, shower caps, comb, sewing kit, shoe shine etc in the past, before Covid hit travel the industry. Now the shower gel and 2 in 1 shampoo / conditioner is wall mounted in the shower in large containers and looks very basic. No cushions on the sofa. One of the phones was not working (in the lounge in room 09-07). The rice cooker was old and took longer than the one we have at home plus there was no rice measuring cup. Though luxurious, the soft furnishings need upgrading - lampshades etc. Limited options on TV. No dishwasher or laundry in the room. Laundry on each floor is shared.

Location and was comfortable room despite in need of a refurbish

Apartment across from us appeared to have many people staying that spilt into hallway with luggage, food wrappers and shoes with one guest basically living in the hallway for 3 days. Some pool maintenance was unexpected but main hotel pool was great. Some issues with credit cards on arrival. Noted during my visit this happened quite a few times to other guests too. Suggest to look into it (appeared more with Australian cards) or more training as on departure staff processed our bill in a manual manner and there were no dramas.

The room and the facilities in the room were perfect for what we needed. The use of the main hotel for Breakfast and the pool was great and convenient and having a little bit to start off was excellent EG: Bread, Butter, Milk etc

The location was the biggest downfall. To get to an MRT is a walk which isn't pleasant when raining or hot. The hotel does run a shuttle but that doesn't start until 11am which I think is too late. To get most places we ended up doing Grab's (Ubers)

The location is very convenient and on a very quiet street so there’s no traffic noise at night. The apartments are more spacious than the average serviced apartment and living room and kitchen are separated from the bedroom, which is perfect when cooking so that smells don’t invade the entire unit or for working and relaxing somewhere other than the bedroom. There is a laundry room with detergent already provided and the pool area is quiet compared to the main hotel facilities.

The housekeeping is only 3 times a week. The overall decor and taste are a bit dated. Kitchen appliances and the unit AC controls are in need of some upgrading. It is obvious it’s an old property even if it’s all well maintained and in working order.

The staff was very professional and helpful. The breakfast was excellent and fresh. The apartments (at least the one I had) had a bidet which is a great thing for me and the Muslim and Asian people. Both of the swimming pools in the apartments and the main hotel were clean and well maintained.

My wife was repeatedly complaining that there are Ants in the apartments, I never saw them though. It will be convenient to highlight the Halal and none Halal food on breakfast dishes name cards.

Spacious apartment, comfortable beds, quiet location not too far away from Orchard Rd. Good to be able to use the facilities at the main Shangri La hotel for free. Kitchen had a few food items like eggs bread and milk provided. Overall very good value for money

Bathroom is quite dated and small with shower over bath. But I'd rather accept this than a modernized apartment made smaller to pack more rooms into the complex and/or with much higher price

From the moment we arrived, the stay was truly remarkable.The staff, without exception, were exceptionally friendly and always greeted us with a warm smile. Their helpfulness went above and beyond, anticipating our needs and readily offering assistance with everything from local recommendations to ensuring our comfort was paramount. It was their attentiveness and genuine care that transformed our visit from pleasant to genuinely super amazing.

We stayed in a 3 bedroom apartment which was absolutely perfect. Spacious, clean, quiet, comfy beds and a kitchen for small meal preparation. They even left us breakfast for the first day and a bowl of fruit. The facilities are perfect - great quite pool area, access to gym at the hotel next-door, off-street driveway for easy taxi pickup, friendly staff, laundry facilities and good room service. Easy walk to Orchard Road but away from the hustle and bustle of the main road.

Slightly dated with no modern comms like USB ports, but they've done a good job to still keep it fresh and clean.