The room was very clean, the room service staff were very responsive, and the receptionist staff were very friendly. The breakfast was Ok, I think it can be improved with more variety of food options.

I did not like the entrance of the Hotel since it does not give you the impression that you are entering a Hotel. Also, I had to ask many times for a mug but unfortunately I was told that the hotel does not have extra mugs which sounded very strange and instead I was given a paper cup which served the need.

The rooms were generous in size with excellent facilities like a full sized mini fridge, cooktop, full size dishwasher and sink. The sofa bed was unexpectedly very comfortable even for adults to sleep on. The bathroom was immaculate with excellent shower and we were very comfortable as a family of 4 in one room . Room service by Robel was impeccable. He went above and beyond. The staff at the buffet breakfast were incredibly attentive and efficient. WE WILL BE BACK

An extremely minor detail but the Game room could be updated slightly but otherwise no complains whatsoever.

Location was excellent, rooms were clean and comfortable. Staff were friendly and helpful. Jahid from room service staff was extremely helpful and responsive. Staff in the restaurant were also very helpful. Amani the receptionist was very kind to upgrade me to a suite after facing some issues in my reserved room.

I did not like the Hotel Entrance since it was way too confusing to find the hotel Lobby. Also, I had to switch rooms and forgot some items behind, but the staff did not bring it back until I asked for them.

I liked the sofa cum bed to accommodate more sleeping space for adults. I liked the swimming pool too. It was neat and clean.

I don't have anything to say about the cleanliness but one thing which Hyatt can improve is the chef at the breakfast counter . They have only one guy preparing the omlette + waffles + pancake and no one to help him. This makes the cook bit annoyed and obviously he don't have a smile on his face. This is very unpleasant for the guests to see in the morning people with a low face. It could be even better if Hyatt find a solution for this.

The staff were very supportive

Kids game room need to updated

Abdulaziz on reception was fantastic! Very friendly, good with children, and very helpful, checking restaurant restorations etc - I'd go as far as to say the best hotel member of staff I've ever encountered and would make us choose this hotel when we next visit Jeddah! Shukran Abdulaziz! Breakfast also very good.

Sofa bed could have been made up for us on arrival.

Location. Near the International airport (Saudi airline terminal), shopping (the Red Sea Mall) and the Jeddah aquarium. Our kids loved this small but rich Fakieh Aquarium.The hotel stuff were outstanding and friendly, from security to cleaners. The young ladies at the reception were exceptionally helpful in welcoming us and providing to us the room of our choice. I'd also to thank the management for the room upgrade.

I think the management should explore the possibility of moving the reception area to the ground floor. The current arrangement where you enter the hotel from an empty ground floor then a left takes you to the lobby where the reception is located is rather confusing.

- nice and clean room + very comfortable bed - delicious breakfast buffet - no limitations regarding the swimming pool (no public vs family times; there is a dresscode but we asked at the reception and we could go there with our standard swimsuits - very appreciated)

- breakfast could be more varied (more fruits, more cereals…)

-all in one room - meaning what you need in household are all provided 👍👌 -superb cleanliness 👍👌

-i registered 2 adults 2 children. I had been check in hotels with my family many times in different places and here in jeddah but this is the only one or first time hotel that provide 1 room slipper , 1 toothbrush n 1 toothpaste eshadah i will share those with my wife n kids😔....and by the way im glad that i saw a billiard/pool table but saddened when it has 3 balls only😔 - my wife doesn't like the smell/odor of the cabinet for clothings.

Location, rooms are big and clean. Personel is very friendly and kind.

It is not well isolated. We could hear a child next door crying and shouting. So annoying. The temperature in the evening needs to be adjusted. We asked for help and it was solved.