The location, hotel is very close to haram. Room was clean. And had a nice view.

The hotel's location on the map is wrong! Be careful if you are following GPS to get there. Instead put the name of the nearest hotel to be able to get there. We had to do so after going in circles far away from the right location. We even tried to call the hotel to get the right directions but they didn't answer. After arriving, it turns out that they know about the problem & actually they could not care less! The receptionist at check in was not friendly and didn't seem to bother that we had trouble reaching the hotel! WiFi was extremely slow.

We had an absolutely wonderful stay at the New Medina Hotel. Remarkable hospitality right from the receptionist to the security crew and not forgetting the fantastic housekeeping and dining hall staff. Big shout-out to the housekeeping team for maintaining the sparkle in our suite, you truly made it feel like home. A great thanks to the dining hall squad, especially Chef Tauqeer and Mr. Brakaat, your culinary skills are amazing! The hotel's optimal location! Just a 3-minute leisurely stroll to the haram. Truly grateful for the memories.

Reception staff : They were professional and polite. We arrived earlier than expected, still the staff kindly let us check in an hour earlier. Room : It was very spacious and clean. The bed was comfortable and all other amenities were provided. The bathroom was also very nice. The room was quiet and all the appliances were working. I stayed in Pullman Zamzam before but this was definitely a better room. Location : 2 minutes away from masjid Nabawi. It is very convenient to pray every salah. The green dome was visible from our window.

The environment and close proximity to Haram

The non professionalism of staff. I was first allocated a room that I discovered had an occupant. Then while I was checking out I was told that I occupied two rooms even when I paid for a of two and I came alone. When that claim could not hold there was another claim that I ordered room service which I never did. After wasting my time and embrassing me the front desk man just waived its ok without showing an remorse for the bad treatment. I am highly disappointed 😞

We stayed at this hotel in March 2023 ramadan time. We had already booked a hotel but last minute flight delays did not allow us to arrive in Madinah and check in to our previously booked hotel by 10pm so we had to look for another hotel last minute that had 24/7 check in time while we arrived at madinah airport later than planned New Madinah hotel was reasonably priced and had good reviews so we booked it Staff was very helpful, room was very big, towels, tea and coffee, fridge, microwave provided, comfortable beds and clean Hotel was very quiet and calm Helped us book our travel to Makkah Would stay here again Thank you very much

The location of the hotel is close to the Rawdah side of Masjid Nabawi. The Buffet breakfast was top notch. Especially, Barakat and Irfan at the restaurant gave us great service during breakfast. Just outside the hotel, there is a swarma shop which had delicious food for lunch and dinner. When checking out, Rajik at the concierge was super helpful. I had some issue with the taxi I personally reserved. Rajik found us taxi from his personal contact which was probably the one of the most useful thing that happened to us during our visit. Overall, Madinah is a city of peace. This hotel supplimented our peaceful experience during our stay in Madinah.

I think the price could have been cheaper. I think they charge more over booking.com. However, have the hotel booked from Canada was a peace of mind for me.

Breakfast was good, lots of cuisine to try. Staff are supportive and very friendly. Room is spacious. The bed was also very comfy. Also during the day they provide complimentary dates, drink etc. near the reception which was very nice gesture specially in the heat coming back from the mosque.

It is overpriced compared to the services the hotel offers. Location is good but not a lot happening around the hotel location. We had to walk extra 5-10 mins to reach the women's praying gate, in that sense it is far, but Gate 302 is quite near around 5 mins walk from the hotel. There should be a bigger window and a glass wall from the room. Sometimes, it felts like we are closed locked somewhere, a bit more openness (window or glass view) would be a nice addition to the hotel room view.

We booked New Madinah Hotel as the second part of our journey to Saudi Arabia, just after our Umrah at Makkah. The hotel is very conveniently located, within a 5 minute walk from Masjid Nabawi. The shuttle service area to Masjid Quba is also about 7 minutes of walking distance. Rania was very helpful during the process, assisting us with her charming and smiling demeanour. Dates, Saudi coffee, water, tea and lemon-infused water were also always available at the reception. Room: As rightly pointed out in the Booking app, the room has ample space, with three single beds and a large living area. The bathroom is proportionally large, with the bonus of a bathtub and a foot rinse. Amenities were carefully thought out. Beyond the availability of bathrobes, we each had the essential kit. While some areas of the room showed signs of age, the atmosphere was undeniably cosy and charming. Bedding was comfortable, which provided for restful sleep. Power outlets were somewhat awkwardly placed, but we found workarounds for our charging needs. Food: Food was up to the expected standards for breakfast, with a large variety of hot dishes, yogurts, salads, juices. We must mention that the hot dishes, including curries were well-seasoned; the Indian and Pakistani based preparations were spot-on. The selection of breads and pastries was a pleasant surprise, and there was always something for everyone. Service: Undeniably the strong point of the hotel. Staff was very attentive and caring. Special thanks to the kitchen staff: Mr Barkat was constantly on the move, checking on guests to ensure an optimal experience; chef Ahmad was a constant, sympathetic presence and extremely attentive and even prepared waffles for our son.  Our room needs were also swiftly taken care of every time we had something to ask. The general atmosphere was warm and cosy, with the selection of a warm lighting theme, along with the room furniture and colour scheme following this philosophy.

The kind and welcoming attitude of the staff. Always willing to help or assist and with a smile.. fantastic team. The room was very spacious and well laid out. The breakfast menu is excellent however the restaurant needs upgrading and refurbished. It has quote an obsolete look. Overall its been fantastic experience. Especially sister Abeer and her team of reception really made an impact and I am compelled to mention their remarkable customer service and caring attitude. Keep it up. See you next time. JazakAllah Khair

Nothing

The breakfast and dinner buffet is very good. The chefs, the servers, are all really helpful and courteous and friendly. The entire hotel staff, house keeping and cleaning crews did the best they could. I would really want the hotel management and ownership to look at upgrading the property with new furniture, appliances and lighting fixtures. They were dated and in need to repairs and upgrades. Overall for Umrah with family, I would definitely consider staying there again. The hotel reception and concierge were also very accommodating and I appreciate it highly. But with a family knowing that a good breakfast and a good dinner is available both for 3-4 hour windows is really very attractive and welcomed Also a new mall just opened and has an entrance from the hotel lobby to great shops. So that was great as coming from long walks to the grand mosque , you dont have to walk far to shops for gifts and souvenirs..

Needs furniture and room upgrades