Excellent service. The staff at the reception as well as those providing room service were prompt and courteous. Location is at a walking distance from main market and a couple of other tourist attractions in Ooty. The rooms are well maintained and clean and they are cleaned by the hotel everyday. Plastic is banned in Ooty but the hotel has been kind enough to provide large water flasks in every room to cater to the guests. They have paid minute attention to details like having tissue paper dispensers in each room.

No in house restaurant is the only drawback. While Swiggy and Zomato deliver to the hotel and the boy at the reception delivers right at your room, morning tea and coffee can get delayed. Especially if you are habituated to early morning tea or coffee. But no complaints on the overall service.

This stay was located at the centre of the town. So the tourist places were easily accessible from this place. The room was spacious and staffs were very kind. We had booked family suite for 3 days and the view from the room was really good.

Only thing which bothered us was the hot water supply. We faced issues with the heater the first day of our stay but then it was rectified and resolved by the staffs. But the restricted hot water supply only from 7 am to 11 am and 7 pm to 11 pm was difficult for us in a very cold weather. This could be improved by the hotel.

Suggested for families who wanted to stay at prime locations. They had tissue paper access in the room, 20L water in the room, etc.. on the last night of our stay we had a situation where we needed the bedspread to change at 3.30 am, they did for us which was very helpful.

No major complaints as such. Would be better if they provide hot water access round the clock. Also like everyone said it's good to have an in-house restaurant, but we did order for tea at room service every morning and didn't take much time to deliver either.

The family room was amazing. It was very clean, the window and the view from it was so refreshing. They had provided RO water dispenser inside the room, that was so thoughtful! The water pressure was good, hot water was available 7-11 in the morning and evening. The toiletry kit was very thoughtful too. We could have dinner in the room, they had plates, bowls, spoons, everything you can expect was there. There was a locker, extra blankets in the cupboard. There was a door partition too between the double bed area and single bed area so privacy was there too. There were two washrooms and the washrooms had hair dryer as well. The room and facilities were so well thought of. The staff was good and helpful, we did not have any issues here. The location was good as well, it was on the road but peaceful. There was ample parking available.

My only issue with this place was that the bedding was smelly. I have sensitive nose and I could not sleep well due to that. My clothes smelled bad too after sleeping in that bed. I don't know if it was the blanket or the blanket cover but it smelled really bad. It was very late by the time we went to sleep and we were tired so I could not take it up with the staff but I wish they will read this and address that because I would definitely recommend this place and stay here again when I visit Ooty Our shower tub leaked so the washroom became a bit messy and dirty.

Astoria residency was overall good.

Time management - check-in was at 1pm and they couldn't provide anything as per our requirement for 8am check-in. Check-out was 11am with no breathing space to ensure that everything is packed. I would appreciate it if they had a spare place to refresh and keep our luggage till the check-in time. Also, the cab service is very poor.

Location was exceptional, ambience was very nice, room was clean and spacious..

Couldn't get hot water which resulted for a lot of inconvenience to our plan.. problem not resolved even after multiple reminders to the reception staff.. as it was very cold and a hill station hot water is very essential and couldn't avoid mentioning this inconvenience.. need to plan on this for better performance.. restaurant was not available in the property and also had to get it by ourselves.. these two issues definitely should be rectified asap..

This property is in the exact spot! Ample space for parking and rooms are very neat and clean. We booked for 3 nights and everyday staff used to ask for cleaning requirements voluntarily. Amazing staffs and everything is reachable in 2-3 kms radius.

Coat size could be a little bigger

Small details like tissue paper, water dispenser etc and customer friendly staff, with updated local news.

Hotel should have a restaurant and the name is slightly misleading with chain of hotels Astoria Kodaikanal and Chennai. A very safe place to stay for family.

Location,staff behaviour was good..parking was spacious and safe with proper boundary wall

No in house restaurant is the only backdrop....atleast a small coffee shop near parking would do wonders...

Comfortable to stay with family. Staffs are so co operative and provide all the facilities. I recommend those who wants to visit it's better to stay in Astoria Residency.

Please provide food also