Everything! It's such a beautiful and luxurious hotel. I loved the the staff especially the front desk and concierge! The breakfast terrace and view gave me an outstanding experience while enjoying my breakfast with the sweetest host birds! Luiz from frontdesk took me very nice pictures on my check out day that over exceeded my expectations 😊🤍 Cleaning service was amazing especially that they have an afternoon service for any Cleaning needs and to freshenup any used towels and Toiletries if needed! Bravo!

The restaurants timings and menus could be better in terms of Variety, prices and operational hours. The staff are so nice amd truly friendly but maybe short staffed that the service was slow most of the time at both pools!

I loved the hotel but we usually stay at The Marriott and I would give this hotel 4* not 5*. It’s very very good and breakfast was excellent but minor details….curtains were shabby and black out blinds were ripped . This didn’t affect our stay but my point is no 5 * would have this. Just a few close up minor things would make this 100% a 5 * . Definitely 4* and would defo come back!

The staff were super, very pleasant. The food service at breakfast and the pool side cafe was excellent. We travelled with a baby and his meals very prepared and served promptly. The rooms were cleaned early in the day and there were plenty of fresh towels in the rooms and at the pool. The pools were very clean with plenty of loungers and space.

There was only one restaurant open in the main hotel instead of three. The Bahia menu was limited for staying on half board and dining there for a week. One of the rooms had an unpleasant odour similar to moth balls, I mentioned this to the front desk. An attempt was made to resolve it but it was not successful.

very comfortable rooms , the hotel is very clean and the facilities are great. The staff are very friendly and the atmosphere is great.

you have to pay 40 euros to use the sauna

Everything was fabulous . Perfect location Perfect pools , beach . Fantastic area , bars . Kind staff I don't know how to say :) We enjoyed a lot

Nothing

The reception of the villas was a great service.. Thanks for making our stay outstanding.

Very nice and relaxing place with good vibes and wonderful staff, kamal made the check in process very smooth and took the time to show me around and everything i needed, the hotel has everything you need to have a relaxing holiday, restaurants and bars and beach and 2 swimming pools, Natalia is always around with a smile to help out with bookings, and the beach bar staff are amazing always welcoming and smiling, Tom is always there to help with sun-beds and facilitating it, i will surely come back again and thanks for making this stay wonderful.

Breakfast should have more of halal options and porc free items considering the fact the hotel has a lot of guests who don’t eat porc. Sun-beds should be cleared regularly so guests can find a place to sit, many people leave a towel on the sun bed but aren’t there.

Breakfast, staff, location and cleanliness excellent. The staff made writing the negative aspect hard as without exception they were excellent and clearly hard working.

Food in evening not 5 star. Repetitive menu and supplements payable for any variation when half board. Despite paying a not insignificant amount the 2 tier system for villa/oasis guests was degrading. Meal times very late for kids. (8 earliest and not buffet so 2 hours to complete.)Room in main complex no better than many 3 star hotels I’ve stayed in. Beds sprung and uncomfortable.

Thanks to Alba Jorge Fernando Julio Kevin and from the Beachclub Bar for the incredibly perfect service while we were relaxing at the beach! Thanks to Pamela & the Front Desk Team for the warm welcome and the entire Team on site for making our vacation an exceptional unforgettable experience. To the Management: Your staff really provides extraordinary & exceptional service in every single division!! Unfortunately we couldn’t keep all the names but we can assure you, every single person on site just rocks!!! All the warm and friendly faces will always remind us of the so very happy moments we were able to experience in your incredible Resort. The Don Carlos staff really walks the extra mile every second they are on site. We will never forget it!! All the very best for all of you- you made us all so happy!!! THANK YOU!!

Everything was in every single detail just perfect!

The staff were exceptional and the hotel facilities within the common areas were very good. A good selection of restaurants and parking facilities on site.

I booked a superior double bedroom and felt that it left a lot to be desired. The room is generally dated, the bathroom was uncomfortable with a very small bath and restricted shower space. We also had an extractor close by to our window, which was noisy. It was almost like sleeping close to a train station. This made an otherwise exceptional hotel experience below our expectations.