Everything was incredible on this vacation! The resort was beautiful, room was spacious and comfortable. The service was the absolute best! We enjoyed the amenities and it was wonderful to have everything on site. We loved going to Jungala Water Park and the Cirque de Soleil show. Restaurants were so delicious and so many to choose from! The pools were so beautiful! We are so grateful we booked our trip to Vidanta and would absolutely stay again and recommend to anyone considering going!

The only thing we didn't like was that the beach was rocky and not very swimmable, however, we were able to walk about 1/2 mile north and found the perfect beach to swim.

This hotel and service are just amazing! The concierge team contacted us right after we booked our family rooms and made sure our arrival is smooth. Upon arrival they helped us check in very quickly, book restaurant reservations and make sure we are comfortable. Throughout the whole stay they went above and beyond, proactively contacted us on a personal WhatsApp group to confirm reservations, connect us to attractions, book the beach club cabana for us, transport us around the village and arrange our daily tickets to the Juagala water park which was just a mind blowing experience for our kids. The kids could enjoy the kids club activities which were right next to the beach club. The variety of restaurants in the village was perfect and the food was very good. The rooms are very large, very clean with twice a day cleaning services and daily turn down service, equipped with Nespresso machine, full kitchenette and family dining table. Bathroom amenities are all based on organic honey which was special and felt luxurious. Thank you team Jungala!

My stay was exceptional. I was skeptical at first reading much negative reviews after I booked the trip and believe me, I was reading alot. Free transportation was offered from the Hotel but booking.com offered a free ride from the airport to Jungala so I chose that route instead. The communication was with Me Transfer communicating through Whats app. Before we landed, I was notified through What's app. This communication was with me after I landed, all the way until we saw the driver.This ride went smooth from the Cancun airport to Jungala hotel. When we got to the resort, there was no wait. 1st stop, the bell boy took our bags, 2nd stop, straight to our Hotel where are suitcase followed shortly.( 10 minutes or less ). I'm giving a bit of a long review because of all the negative reviews I read. I want to make sure i write my experience. The suite that I stayed at was Jungala, lobby building. Staff was excellent and pleasant and spoke very well English. Our room was in tip top condition. Shampoo, conditioner, body wash, shower cap, nail file, make up remover,lip moisturizer, bubble bath, bubble oil, scrub, toothbrush, toothpaste, slippers, bathrobe, cheese board, bread, fruits, awaited for our family as we walked in. What a treat!!! (I'm sure I'm missing some amenities in the review).Josephina, Alejandro, Alexia along with the rest of the staff ( were all exceptional). All tranfers with the golf cart was speedy. No wait at all! If we had to wait, it was like 30 seconds. I booked the fiesta all you can eat and that was a great choice. It's a must see. Once at the resort, it was helpful to download the Vidanta app. This tells you what activities are going on daily. Yes, this resort is very big and the directions on the premises from one point to another is a bit confusing at times, but not all the time. There are staff around to ask as well.

Just small things on cons..one of the room was cold so I called the concierge that night we got there. The concierge came up quick trying to fix it but could not since it was an engineering issue. The next night seemed a bit warmer so the thermometer did not need adjusting . She did offer to have it looked at the next day. The 2nd one was that on the last day, since it is the 50th Anniversary for Vidanta, they offered t shirt making from 11 to 3pm at the beach for Commemorable ,50th Anniversary. When our family got at the beach at 1pm and the person at the front desk said they just left since no one showed up but he did offer us free water. It would have been nice if they stayed at the time offered.

Room, spa and main pool.

Signing paper receipts for every purchase.

Big and new rooms, VIP concierge 24 hours, nice pools and restaurants.

The beach has rocks.

The beauty and comfort

Amazing property, we had the best time

Nothing

Breakfast was good. I was told there were two places we could eat breakfast, but only one was available all week. The other place was only available for Saturday of which we did not know until we went on Sunday and it was closed. Staff was extremely nice and helpful.

I did not like what happened at the time of check out. According to the concierge upon check out, they charged me on two different credit cards and said they will give me credit TO MY credit card in 5 to 10 business days. When I returned back to my State, I received an e-mail from Jungala Hotel manager that the credit was rejected by my Credit card and that they needed to WIRE me the money to my BANK account. I called my credit card and they said they did not receive anything. I e-mailed back Vidanta's manager and she now said, the amount being credited to my Credit card is too large and that they would need my bank account to wire me the money. ??? I then spoke to my credit card company of which they said they will take care of this dispute. Everybody is very professional and pleasant at Vidanta but I am not sure what is going on with this CREDIT back to me. VERY INTERESTING........