The staff were very helpful and friendly, check in and out was easy and there was never a problem getting a table in the restaurant where the food was exceptional.

The hotel is a little too close to the A33 and the M3 / A303 junction, the traffic noise was a little excessive in the evening and first thing in the morning, the car park is used by the local school run parents to deliver and later collect their children from the school buses, which caused a problem if I arrived or left the car park at the wrong time.

We had a really great welcome at reception and the Gentleman (sorry forgot name) explained about our room and if we needed anything extra just to ask. We explained we were going to an evening event and would be back late but he assured us this was no trouble as they had 24 hour access and showed us the buzzer to press when returning and staff would let us in. In the room the layout was good with all amenities, iron and board, hairdryer, fan and small heater plus tea and coffee facilities. Breakfast had good choice of hot and cold food and drinks.

Nothing not to like. It was a little warm in our room but we were able to slide back double glazing and open a window

The room was quiet, spacious and the bed was huge. The buffet was excellent as was the cooked breakfast.

The design of the shower controls in Room 11 is very bad. I tried to turn the right hand knob which is normally the hot tap. Please put up instructions to say do not turn this tap. I was later told that this is the temperature control and is fixed in position. I only got scalding hot water making it impossible to have a shower. No doubt everyone tries to turn this tap and it must get frequently broken.

Excellent location for our weekend near Winchester visiting family. Bed was sooo comfortable, breakfast was excellent, plenty of choice from continental and full cooked breakfast. Staff were fab, in particular Alicia, front of house at breakfast- (we didn’t eat in the evening!) very helpful lady, polite, attentive, very friendly, we couldn’t ask for more!

Our room was chilly and we found out quite late at night, we had no hot water. In the morning we still didn’t have any hot and the shower/bath water was running cold. We found out there was an issue with the boilers throughout the property and they were waiting for the engineer. Staff were very apologetic, we had a free breakfast and money off our accommodation price. Excellent customer service.

Great staff, really friendly and professional. Lots of space to park and a decent sized room.Breakfast not included in our room rate but was very good. Good tea and coffee making in room with nice biscuits and the option to request fresh milk from the bar much appreciated.

The bathroom needed renovation and wasn’t as clean as I’d have liked. The sink tap was furred up and consequently showered you with water whenever you used it. There were quite a lot of thick dark beard hairs around the back of the wash basin. Other than that only other minus was pillows on bed uncomfortable and a bit smelly.

When I booked a family room 2 children 2 adults I got there and Booking.com hadn't booked that. Luckily the lovely receptionist found 1 last double room so myself and husband and to split up with the kids and each have a separate room. The staff couldn't be anymore helpful. Greated us with a smile and told us who was available if we needed anything. Room provided tea coffee facilities, hair dryer and TV.

A little chilly at night time (but it was September) heater wasn't turned on but I'm sure if id have gone and asked a staff member would have come up to do it.

Staff were friendly and helpful. Food was good. Booking.com charged for 2 breakfasts as I had a double room. The staff queried on being able to refund this for me, but it has to come from Booking.com. The staff were exceptionally helpful. Great service.

Although I was a solo traveller, I wanted a double room, and was consequently charged for 2 breakfasts. This was down to Booking.com.

Bar and Restaurant is beautiful decorated but when you get into the accommodation side it is very dated. The housekeepers have done their best with the cleanliness but because it is so dated and needs painting, the cleanliness may not be obvious. We stay here alot when we visit family, it is generally a nice place to stay but with just a lick of paint, could look so much nicer. All that said, it has everything you need for a short stay, some more refreshments in the rooms would be appreciated though.

Dated Only 2 tea bags in the room Draft from the windows.

The staff were friendly and very helpful.

Sadly our room No.1 had unfinished painted areas and the inside window frames were dirty. The bathroom. Is in a poor condition. The tile grouting was dirty/stained, the bath had two chips in it, the bath grab handles are corroding. Something had been attached to the tiled wall by the mirror and had come away leaving real mess. Also the frame on the right side of the door is in two pieces and the door cannot been closed. Overall a poor condition

We loved the location close to the M3, the quirky layout the bar and restaurant, the beds were comfortable, food was very tasty and breakfast was lovely. Staff are friendly and very attentive. The room was clean, beds were comfortable and the tea making facilities were excellent.

The room was a little chilly on arrival, however once settled in the room and in bed it was cosy. Please keep in mind that it's an older building but has been made very welcoming and I would stay again.