From the minute we arrived we were made to feel welcome, especially by Mohammad and Laura. All staff work really hard and muck in where needed to keep a smooth running ship. Rooms are spacious and clean and warm. Beds really comfy. Bar prices reasonable for a hotel. Breakfast very very good. Poached eggs cooked to perfection, and the sausages were good meaty proper local sausages... Always tell a good breakfast by the sausages! Decent sized TV in bedroom and fridge. We will certainly be returning when next in Newbury. Thank you to everyone that made our stay such a lovely one.

Lighting by shaving mirror would be good

The room was really nice, the bathroom was lovely and the bed and pillows were super comfortable!

Our room was by a fan unit for the kitchen I think so there was a bit of noise but not awful and not enough to stop us sleeping. We were given the option of a full English breakfast in the morning but no information on what was in it or the opportunity to remove certain items so I felt bad about wasting food as there were items included I don't like and would have removed if I had the chance.

Hotel was very clean through out. Staff very friendly and helpful. Food was exceptional. Evening meal and breakfast.

When I booked a table for evening meal it would have been helpful to have been told that there was a function going on in the restaurant and that we would have to be seated in the lounge for our meal. The seating area that was available wasn’t very comfy for a meal.

The breakfast was lovely and no trouble when asking for dairy free alternatives. Also loved the superior double we were upgraded to free of charge. Nothing was too much trouble. Evening meal was also very nice and had room service.

The only thing I would say is the twin standard we were put in for the first night was clean but very tired looking, could do with updating - also the springs in the beds had gone and were very uncomfortable, hence why we asked for an upgrade and it was sorted quickly and efficiently.

Good Location

The fact they gave our rooms away to someone else. I had pre-arranged specificity with the hotel rooms to accommodate my elderly father which they had given away. It wasted a lot of time and left a sour note to our stay. Also there was a lot of confusion around whether breakfast was included or not. Not great for a 90 year old to be wandering around the hotel looking for breakfast that was included to be told it wasn’t!

Loved the cooked breakfast and that it was gluten-free. Such a relief to be able to eat nice food. The shower was great but couldn't turn the water temperature down any further.

Toilet leaked. Couldn't get the heating/air con to work. Only view from the window was a brick wall with patchy, peeling paint. As the hotel was very quiet, we could have been placed in a nicer room.

Bed was big and comfy . The room was a good size as was the bath room ,the shower was lovely . No iron or board in the room ,but you could get them from reception .

Couldn't get cold water even when you ran the tap for a long time ,wasting a lot of water . Room was a bit dark ,it was on the ground floor with trees near blocking any light .

Clean and cosy. Lovely evening meal and not too expensive. Breakfast standard buffet style. Only scrambled eggs available. Staff were very welcoming and helpful. Laura on front desk was superb, she offered help when needed and showed genuine interest in the family event occurring. All round fantastic stay.

Would have liked a better quality coffee in the room for when you wake.

Room was lovely, we did have a problem with the tap in our room, but luckily we had bottled water to clean our teeth and was hands

The normal buffet breakfast had been stopped as the room had been prepared for a Christmas party. We gave our order to the waitress, however She then sat down opposite us and I must say I felt a little uneasy about that.

The room was clean and tidy. The breakfast food choices and quality was good. The bed was nice and large, with lots of socket outlets in the room and even built in USB charging ports.

The Android TV was a little small at 32 Inches, could do with at least a 40 inch full HD smart TV. The TV was not connected to the internet so streaming \ online channels could not watched. The bathroom lighting was a little weak, and the shower door was leaky in that particular room. To be fair none of these aspects mentioned was a real issue.