The location was excellent and right in the middle of the beautiful centre of Goslar. The restaurant was very good and staff there very friendly and professional.we loved our spacious room overlooking the old streets and church of Goslar.

The reception staff could have been a little bit more welcoming and helpful with luggage, showing us the room etc..Silvio was not exactly friendly and could not help us when we asked for some firmer pillows. Also, we have never been to a hotel where we would have to pay extra for the use of some bathrobes .The hotel service was basically not satisfactory

Centrally located in the city center. This hotel is impressive. In the medieval heart of the city. Staff was helpful, the selection of rooms is large and we stayed at a 2-floor apartment which was very nice and fully equipped with a kitchen, oven, etc. hotel offers (paid) parking and other extras.

Overall the hotel is great. If I had to point out a few matters for improvement: No microwave in the apartment. Not a large selection of vegetables at breakfast which is surprising for a 4 star hotel. We asked to leave the car for a couple of hours after our departure but was told it was not possible.

Location was great and rooms comfy and our dining room for Christmas Day was fantastic as was the service. Staff were very helpful.

The signs in the bathroom states that used towels to be put on the floor but no one collected them and we had to request more toilet paper and shower gel, this was not automatic and when they were topped up our towels still laid on the floor. Not a deal breaker but that should be attended to.

The location in the city was very nice and the breakfast was extensive. The location had charm and gave a sense of authenticity. The room was fine

We had travelled the entire day and when we finally arrived the restaurant kitchen closed at 20:00. That was the case in several restaurants in town, which was disappointing. It seemed a winter season thing, but still challenging when you travel with children and there is nowhere to have dinner.

Wonderful location with parking. Superbly helpful staff. Visit started very well when we bumped into a staff member whilst arriving up the cobbled street; on seeing us she immediately sorted out our parking spaces even though she was obviously on her way to do something else. Hotel is very long and spread out which really adds to its charm. We bought the breakfast package which we felt was excellent, lovely breakfast which, as the weather during our stay was very warm, could be taken either inside or out. Room was very spacious, bathroom large with a nice large shower. We slept with the windows open due to the un-seasonably warm weather but normally could only hear the church clock tower bells; there was more noise when the local festival was on but that was to be expected. We felt really well looked after during our stay, the staff at breakfast were always helpful even with my bad German, the barman at the hotel's White Swan bar was just great and the reception area were lovely.

Nothing - it was better than we hoped for.

We were visiting Goslar for the Weihnachtsmarkt, so the location of the hotel was absolutely perfect. You walk out the front door and are in the Weihnachtsmarkt. The breakfast was excellent with a wide variety of fresh food and the room itself had lots of character and a nice balance between antique and modern. It was a little pricey, but well worth it. The staff were also all very friendly and helpful.

- The hotel is located in a number of wonderful historical buildings located in the town center next to each other. - Our room, called Palazzo, was large, very nicely decorated with antique furniture, and had a large bathroom with two sinks and a nice large shower. - I enjoyed the breakfast, served from a large and various buffet, and the kindness of the whole hotel staff. - We also received a nice surprise as we renounced the daily room cleaning, as a way to make the hotel stay more sustainable.

I liked everything, from the breakfast to the hotel room to the acceptable price for staying in such lovely hotel

Goslar is a very charming village and this hotel was in middle of the city centre with access to all main sights. The staff was very friendly and supported in finding a parking space. Plenty of options near the hotel for a minor fee. Hotel and rooms are very well kept and breakfast is very nice with a broad selection. The room was clean and spacious with a sizable modern and very clean bathroom. I would definitely come back

It took a bit to find the entrance, but other than that no negative points.

This may have been my favorite stay of the trip in terms of charm, integration into the city, and feeling like I was stepping into the past. Most "authentic".I wish I had had more time in Goslar.

My room was over the bar area so I didn't get to sleep until the noise stopped--at 11:00 PM! Guests would talk loudly in the courtyard like it was mid-day.

Stayed for one night as I passed through Goslar and it was in a great location and beautiful building. The room was lovely, with a stone fetaure wall and spacious. I was able to park my motorbike inside the gates. The staff were all friendly and very helpful.

It is an old building so the floors were a little creaky so you could hear people moving about. I tried to tiptoe around the room as I was awake early. Breakfast was buffet a bit pricey so decided to skip the breakfast as just wanted something small and light.